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Pick The Right Plays: Using the Go-To-Market Framework

Zoominfo

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty.

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Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

percent of sales reps made quota in 2016. The blame often goes to the sales team or sales manager ; however, I contend that missed revenue targets start at the top with the CEO. Missed revenue targets start at the top with the CEO. You aren’t serious about revenue growth. Are you serious about revenue growth?

Hiring 214
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Pick The Right Plays: Using the Go-To-Market Framework

Zoominfo

Build Loyalty According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company.

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Hard for you to say you’re sorry?

Sales and Marketing Management

Author: Tim Riesterer Have you ever had a service problem with a customer and worried about the damage it could do to your relationship and long-term revenue prospects? And, worse, maybe they will spread the word throughout their network and negatively influence other prospect or customer decisions.

Loyalty 234
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Expanding Your Brand to Europe? Here’s What This Thriving Silicon Valley Tech Company Learned

Sales and Marketing Management

Bridget Smith, Zazzle’s chief of special operations, came to Cork in December 2013 to commission a site and establish the beginnings of a customer services team. Arriving in Cork in December 2016 with his wife and two children, ages 4 and 6, Kang managed the “second wave” landing team. Managing Across Time Zones.

Company 156
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The Best Way to Apologize to Customers, Backed by Science

Corporate Visions

If you don’t phrase an apology the right way, a lukewarm relationship with your customer will get very heated, very quickly. Not only do you risk losing the customers you’ve wronged, you risk all future revenue from those relationships. In other words, a service failure is actually an opportunity to increase customer loyalty!

Customer 107
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.