3 Ways to improve Your Customer Retention Scorecard
Babette Ten Haken
AUGUST 23, 2018
Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. What happens when both sides of the business table become proactively accountable for managing customer retention scorecards? Close deals. End of story.
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