article thumbnail

Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

There are two types of emotional effort: surface acting and deep acting. With surface acting, employees pretend to feel an expected emotion. Customers on the receiving end may feel that a rep who is surface acting is delivering responses that are “scripted” or “canned.”. ning moment that builds customer loyalty.

ACT 86
article thumbnail

Health, Performance, and Energy (video)

Pipeliner

In this Expert Insight Interview, Olly Wood discusses health, performance, and energy. Channeling people’s mental health through their physical pursuit. That said, even though the awareness has risen overall, each of us has to decide on whether to act on it or not. Bringing the two together is still somewhat rare.

Energy 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What’s Your Channel Partner Love Language?

Allbound

If you’re looking to be a better channel partner in 2019 and beyond, it may be helpful to learn your channel partner love language — not to mention the love languages of the partners that you work with. Channel partners with the words-of-affirmation love language are big communicators who often value feedback and direction.

article thumbnail

Presentations Lack Energy? Let Your Bad Actor Out!

Julie Hanson

Many salespeople don’t speak with as much energy or personality in business as they do in their personal lives—we tend to flatten things out, pull them in, tone them down. So how do you break out of business mode and make sure you bring the necessary passion and energy to your presentation? Channel Al Pacino or Sylvestor Stallone….

Energy 54
article thumbnail

Five Reasons You Struggle to Focus at Work and How Air Pollution Can Impact The Mind

Smooth Sale

Each ping and notification acts as a micro-disruption, slicing through concentration and repeatedly forcing the brain to switch gears. The brain, a high-energy organ, demands a constant supply of nutrients to function optimally. These nutrients provide sustained energy, helping the brain stay sharp and focused.

Energy 102
article thumbnail

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 111
article thumbnail

3 Steps to Combining Social Media & Competitive Intelligence

SBI Growth

You need to apply significant time, energy, and resources if you hope to keep up. Social media channels and news sources are great ways to monitor competition. The 3 Things you must know about Social Media competitive intelligence: 1) Social Data Collection: The act of gathering data about your competitors.