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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

There are two types of emotional effort: surface acting and deep acting. With surface acting, employees pretend to feel an expected emotion. Customers on the receiving end may feel that a rep who is surface acting is delivering responses that are “scripted” or “canned.”. ning moment that builds customer loyalty.

ACT 86
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4 Proven Ways to Get Better in 2023

Mr. Inside Sales

Don Shula – the famous Miami Dolphin coach – once said that his players practiced, drilled and rehearsed their plays and techniques over and over again so they could internalize them and act automatically when they needed to. Can you deliver it with a bit more energy? Or less energy? ON DEMAND SALES TRAINING THAT GETS RESULTS!

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Be a Video Sales Superstar with These 3 Acting Secrets

Julie Hanson

Speaking to a camera is an unnatural act. 3 Acting Secrets to Overcome Your Fear and Become a Video Sales Superstar! Learning to do less, while keeping your energy up and focus sharp takes some practice, but it can be done if you learn the secret art of less is more. Michael Caine. How to master “Less is More” .

ACT 99
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3 Ways to Improve Your Attitude

Mr. Inside Sales

The simple act of moving your body will go a long way to improving your attitude and filling you, and your prospect, with energy. ON DEMAND SALES TRAINING THAT GETS RESULTS! If your team is struggling with call reluctance and is tired of the endless rejection they face, then get instant access to our On Demand training today.

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Presentations Lack Energy? Let Your Bad Actor Out!

Julie Hanson

Many salespeople don’t speak with as much energy or personality in business as they do in their personal lives—we tend to flatten things out, pull them in, tone them down. So how do you break out of business mode and make sure you bring the necessary passion and energy to your presentation? The post Presentations Lack Energy?

Energy 54
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Selling 101 – Act Like You Work There!

Adaptive Business Services

If you are going to act like you work there then the first question you have to ask yourself is pretty obvious …. And, to clarify … you are not “acting” as in pretending or putting on a show. You devote your energy toward making the company better. The post Selling 101 – Act Like You Work There! How do we blend in?

ACT 54
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Five Reasons You Struggle to Focus at Work and How Air Pollution Can Impact The Mind

Smooth Sale

Each ping and notification acts as a micro-disruption, slicing through concentration and repeatedly forcing the brain to switch gears. The brain, a high-energy organ, demands a constant supply of nutrients to function optimally. These nutrients provide sustained energy, helping the brain stay sharp and focused.

Energy 102