Lessonly
JANUARY 11, 2021
We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. A blog post on connection and camaraderie in a WFH world.
Lessonly
JULY 19, 2021
Whether you heard it in the 90’s Beastie Boys classic or if you experienced skill development in real life, you’ve likely figured out that dedicating time and focus to customer service skills training will help drive real results (and pay the bills.) . How to improve soft skills for customer service. Final thoughts.
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Zoominfo
APRIL 10, 2018
Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.
Anthony Iannarino
AUGUST 5, 2020
You Are Not Customer Service. You have an operations team and some customer service or support roles paid to do that work while you work on acquiring new opportunities and new clients. You aren’t eligible for customer service rep of the year for your amazing ability to defuse angry clients.
Zoominfo
AUGUST 12, 2018
Each video tells a story of a seemingly average person showing their heroism through extraordinary customer service. With Genesys’ exceptional storytelling, they targeted audiences interested in actual humans in service positions rather than state-of-the-art AI and bots systems. In fact, SalesForce is among the first.
criteria for success
MARCH 1, 2021
Daniel Ramsey is the co-founder and CEO of MyOutDesk.com , a business process services company that provides virtual assistance to busy professionals in the area of marketing, administration, customer service, and prospecting. CFS Resource Recommendations: Check out our eBook on Sales and Marketing Alignment. CFSPlayBook.
criteria for success
JULY 1, 2021
This idea is something I examine in my upcoming eBook, Leadership for Organizational Growth , which comes out next month. For this resource, I've decided to share a short chapter from the eBook, and this chapter is called “Leader Vs. Manager.” ” I hope you find value from this blog post and from my eBook. .”
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