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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

Online shopping makes it easier for consumers to shop more often, and throughout the day. This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. A big box retailer reduced its employee turnover from 45% to 30%.

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Omnichannel Pricing: Changing the Game for Brands and Retailers

G2Crowd - Sales Blog

Consumers today insist on making the retailer come to them, online or offline, flipping this long-standing relationship on its head. To survive this new dynamic, a brand or retailer must approach multi-channel pricing to prioritize growth, profit, and customer loyalty. In 2008, that number was only two.

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5 Benefits of Using Location Mapping in Retail

Pipeliner

Location mapping uses Location Intelligence (LI) technology to extract location-based data from consumers. Since retailers get most of their business from local consumers, it’s important for them to know where they are and what they are buying. No matter how much eCommerce grows, retail stores are here to stay.

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The Future of Retail 2030: Affordability is front and center to consumers

Anaplan

The road to 2030 is paved with uncertain economic markets, fluctuating employment rates, and waning consumer confidence. Retailers need to prioritize affordability to stay relevant, let alone competitive.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved.

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Do You Realize that Graphics Can Improve Your Retail Business?

Smooth Sale

Photo by Ractapopulous via Pixabay Attract the Right Job Or Clientele: Do You Realize that Graphics Can Improve Your Retail Business Note : Dan Coconate provides our blog post, ‘Do you realize that graphics can improve your retail business?’ The consumer industry is constantly evolving.

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Rethinking retail supply chain management and planning

Anaplan

On the heels of a year, and a holiday shopping season, like no other, all of us – retailers, suppliers, employees and consumers – are eager to turn the page. The big question on everyone’s minds is this: When can we “go back to normal?” But perhaps there is no “going back,” at least not […].

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

The past three years have forever changed the retail landscape. In 2023, we are navigating inflation and its impact on consumer spending, various lasting side effects from the pandemic, and a looming recession in the back half of the year.

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Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

You’ll learn: What consumers expect. This large-scale North American survey explores changes in expectations over the last year. How habits are solidifying. Where to focus to drive the greatest impact. Special features on grocery and convenience stores!