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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.

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Data Cleansing in Salesforce: Who’s Responsible?

Appbuddy

Who’s responsible for an organization’s Salesforce data cleansing best practices? Luckily, with the right strategy and data cleansing tools, Salesforce data cleanup and maintenance are just a few steps away. Dirty data in Salesforce typically falls into one of these categories: Missing data: Empty fields that should contain data.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Everything small and midsize businesses must know about Salesforce in 2023

PandaDoc

Today, we will discuss Salesforce, its benefits for small and midsize businesses, and how to get started. What is Salesforce? In a nutshell, Salesforce is a cloud-based customer relationship management (CRM) platform created to manage all interactions between a company and its customers and prospects. Essentials.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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SugarCRM vs. Salesforce: 5 Reasons Why You Should Choose Sugar Sell

SugarCRM

Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world. In e-commerce terms, clay is consumer data, including emails, account updates, social media messages, sales, returns, and customer service interactions. How many of them contact your customer service team? What Is CRM Software?

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Sales software for small business: 10 of the best options on the market today

PandaDoc

Improved customer service CRM software does more than organize data — it builds better relationships with the help of customer service tools. Sales software can track your customer’s preferences. PandaDoc PandaDoc simplifies document management and sales proposals for small businesses. Customization.

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.