article thumbnail

4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

article thumbnail

Two Tales of Customer Service

Increase Sales

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Stage Fright: Don't Let It Kill Your Presentation | Sales Motivation.

The Sales Hunter

Stage Fright: Don’t Let It Kill Your Presentation. Whether it is your first presentation, or number 100, almost everyone suffers from some level of stage fright or performance anxiety. It is a perfectly normal feeling, and a form of energy that can be channeled to your benefit. Related posts: Great Presentation?

article thumbnail

?? What is the meaning of relationship economy

Pipeliner

Here we are interviewing John DiJulius who is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day.

Energy 52
article thumbnail

“Why I’m So Interested In Selling,” John Nardella

Partners in Excellence

Every day presented challenges, and I often pondered how I would endure until retirement. On my father’s side, my grandfather’s success in running a small grocery store stemmed from his strong relationships and exceptional customer service. I felt trapped.

SAP 73
article thumbnail

Will You Accept Full Responsibility for Business Success?

Smooth Sale

Examples include property management, payment processing, high-risk, eChecks, ACH payments, contact us through customer service, all of which need to be managed by one person. If we don’t, our business will likely suffer from our lack of energy and focus. The challenge can be significant. How Much Time Do You Have?

article thumbnail

The Easiest Ways to Increase Your Profits Now

Smooth Sale

You can also try upselling or cross-selling to existing customers or offering referral incentives to encourage customers to refer their friends and family. Look for ways to cut costs, such as reducing energy usage, negotiating lower rent or supplier costs, or outsourcing specific tasks to reduce labor costs.