SugarCRM

JULY 6, 2023

Recently, we saw the opportunity and partnered with Kinamu to integrate ChatGPT with Sugar , to make things even easier for our customers. Then, you’ll be provided with a compressed, context-rich text that only reads a couple of phrases you can use in various future interactions with the customer or your team.

SugarCRM 26

SugarCRM Knowledge Base Lead Rank Ideal Customer Profile 26

SugarCRM

JANUARY 25, 2024

As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!

SugarCRM 29

SugarCRM Customer Transportation Real Estate 29

SugarCRM

SEPTEMBER 21, 2023

Over the past five years, the evolution of CRM and the way companies leverage Customer Relationship Management (CRM) has undergone a remarkable transformation. In this era of rapidly changing customer dynamics, the role of CRM has expanded well beyond its traditional boundaries. Sellers need high-quality leads to come from marketing.

SugarCRM 26

SugarCRM CRM Research Face-to-face 26

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. Small or mid-sized businesses can leverage AI-driven tools like SugarPredict to enhance multiple aspects of their operations.

SugarCRM 49

SugarCRM Lead Rank Lead Scoring Forecasting 49

SugarCRM

MARCH 2, 2023

Besides, WFG was looking into solutions to increase CRM adoption and streamline Marketing operations, along with giving their sales enablement efforts a kick. First, WFG was looking for a CRM solution to empower their sales team with a complete view of their accounts and pipeline. We’re not in the business of designing CRM software.

SugarCRM 26

SugarCRM Insurance Insurance Real Estate 26

SugarCRM

NOVEMBER 24, 2020

To achieve real success online, you need to make everything about your online presence —from your site navigation menu to your after-sales service—about UX. Customer relations management (CRM) software can help you create a great UX, increasing conversions and boosting your bottom line. Your past customers. What Is CRM Software?

SugarCRM 49

SugarCRM SalesForce Consumer Social Media 49

SugarCRM

NOVEMBER 9, 2022

As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. Let’s Meet the Winners!

Brainsell 49

Brainsell SugarCRM Customer CRM 49

LeadBoxer

NOVEMBER 29, 2020

As a sales team manager, you want to see your reps improve their close rates. Equipping your department with tools driven by artificial intelligence (AI). This guide takes a deep dive into what sales AI is, how it aids your team’s success and 10 of the best software options for the job. 3 Ways AI Improves Sales Enablement.

Sales Enablement 74

Sales Enablement Tools Ideal Customer Profile Lead Rank 74

SugarCRM

FEBRUARY 1, 2024

According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. At Sugar, we recently announced that Generative AI is part of our solutions and products , ranging from Sales Automation to Marketing and Service.

SugarCRM 29

SugarCRM Infusion Marketing Segment 29

SugarCRM

SEPTEMBER 14, 2020

You have a person with a problem: your customer. Connecting those two is where the magic happens, and once that connection is made, you can rely on it to bring customers back time and time again. While there are plenty of reasons to invest in a CRM project for your company, one major impetus is to find ways to boost customer loyalty.

Customer 42

Customer SugarCRM Loyalty CRM 42

SugarCRM

APRIL 2, 2024

Sales professionals are curious about integrating this technology into their daily activities and how LLM and generative AI can simplify their workflows and relieve them of some of the mundane tasks that take up the time they could use for actively selling. However, no universal LLM or generative AI solution can serve all sales professionals.

SugarCRM 26

SugarCRM Vendor Government CRM 26

SugarCRM

JULY 31, 2019

As you know, our recent acquisitions of Collabspot, Salesfusion and a business intelligence team have moved us firmly into the realm of customer experience (CX). Many of you are already seeing benefits – not just in sales, but the way you go to market and can offer additional value. Three Pillars.

SugarCRM 25

SugarCRM Lead Rank Loyalty Lead Scoring 25

SugarCRM

AUGUST 24, 2021

“Customer experience has never been more important than right now because when the pandemic is finally behind us, customers will remember which companies treated them well during this difficult time.” — Dan Gingiss, Host, Experience This! Customer Experience: The Key to Success in the New Marketplace.

Customer Service 49

Customer Service Customer Airlines Churn 49

SugarCRM

JANUARY 15, 2020

One of the most important tools for managers is an end-of-year review and setting up a new goal plan. Read on and find out about five Sugar tools to help you reach and exceed your goals this year. Customer Interaction Management. Meet wMobile for SugarCRM , an easy-to-use app that puts the power of W?Systems

Tools 39

Tools SugarCRM Microsoft Social Media 39

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Ideal Customer Profile 49

Ideal Customer Profile Churn Customer Face-to-face 49

SugarCRM

NOVEMBER 8, 2022

As a large, global distributor of B2C goods focused on making the lives of outdoor enthusiasts easier, it’s no surprise that the company has experienced exponential growth on several fronts—especially within its sales organization. Positive results have allowed Backcountry to keep up with its increasing customer interest.

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Scale Customer 26

SugarCRM

JUNE 8, 2023

ERP software is what powers modern-day sales business operations. Sales-i leverages ERP tools by connecting existing internal data with transactional data to generate clear, simple, and concise information. If you would like to see the full video recording, you may access it here.

Opportunity 26

Opportunity SugarCRM Lead Rank Lead Scoring 26

Hubspot Sales

SEPTEMBER 16, 2020

The days of a sales, service, or marketing professional's responsibilities being confined to a physical office are long gone. They allow sales, service, and marketing professionals to leverage their company's CRM wherever and whenever. Zoho's standard CRM is geared towards sales departments, and its suite of features reflects that.

CRM 94

CRM SugarCRM Hubspot SalesForce 94

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. Keep reading to learn more about how the intelligent customer experience platform can transform your business.

Benefit 29

Benefit Ideal Customer Profile SugarCRM Customer 29

SugarCRM

JANUARY 5, 2023

This year’s SugarConnected on Tour offered us the opportunity to see how some of SugarCRM’s customers use and interact with our systems and how they ensure proper adoption rates. Juniper Education: From Siloed Data to SugarCRM Wizards. Juniper Education: From Siloed Data to SugarCRM Wizards.

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Customer Face-to-face 26

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

SugarCRM 26

SugarCRM Customer Lead Rank Lead Scoring 26

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. This last part will discuss how you can strategically navigate analytics and reporting by monitoring and tracking with the right analytics tools and reporting structures. Let’s dive into it.

Analytics 26

Analytics ROI Report Data 26

SugarCRM

SEPTEMBER 19, 2023

In fact, in a recent SugarCRM research study, 60% of respondents told us that using CRM as a centralized communication hub for nurturing leads and customers is their top priority today. How do you ensure that the CRM you select offers your growing business all the features that help you scale and elevate customer experience ?

CRM 26

CRM Tools Scale SugarCRM 26

SugarCRM

MARCH 30, 2022

In SugarCRM’s 2022 CRM Impact Report , we found that 70% of sales and marketing leaders need to do more to improve customer trust in their brand. However, they lack the tools, data, insights, and strategy to build brand rapport. 63% say misalignment between sales and marketing teams negatively impacts growth.

Churn 36

Churn Customer Webinar Metrics How To 36

SugarCRM

OCTOBER 19, 2023

Mulliken , Chief Information Officer of Paytime, and his partner Chris Raffle , co-founder of Upsert, teamed up to revolutionize how their company manages customer interactions. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Customer 29

Customer SugarCRM Customer Service Churn 29

SugarCRM

JULY 29, 2021

Your sales team sells your products and sets expectations for customers. Your service team needs to deliver on those promises and maintain the level of value your customers expect. The top 5 challenges preventing companies from aligning their sales and service teams, and how Sell and Serve address them.

SugarCRM 52

SugarCRM Webinar Metrics How To Margin 52

SugarCRM

FEBRUARY 9, 2021

If you’re not paying attention to customer experience, you may be ignoring a mission-critical factor for your organization. Find out why customer experience is so important, and get some tips for attending to it in your business. Poor Experiences Drive Customers Away. Good Experiences Keep Customers in the Fold.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer Loyalty 49

SugarCRM

FEBRUARY 20, 2024

We were extra excited to speak with Andres this week to understand more about how a sales- and service -centric approach to growth is paramount to the logi stical side of sales operations for organizations looking to create a well-oiled go-to- market (GTM) machine. The Winning Framework to Building a Sales Team and Hitting Your Targets 1.

CRM 26

CRM SugarCRM Transportation Pivotal 26

SugarCRM

MARCH 6, 2020

Customer expectations are changing—but is your company keeping pace? . Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. Similar challenges persist in New Zealand.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

SugarCRM

DECEMBER 5, 2023

Welcome to the first part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. For manufacturers, lead nurturing is an important part of maintaining a sales pipeline because it helps you nudge your leads closer to taking the next step toward becoming a customer.

Lead Rank 26

Lead Rank Lead Scoring ROI Opportunity 26

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. Customer Data Management One of CRM’s primary functions is to manage customer data.

CRM 26

CRM Ideal Customer Profile Lead Rank Webinar Metrics 26

SugarCRM

FEBRUARY 8, 2024

In Eden’s exchange case, the company needed to also streamline their customer’s operations without running into too many technical requirements. Accelerating Opportunities without the Technical Hassle As Eden Exchange researched solutions that could integrate with their tools, they found SugarCRM.

SugarCRM 26

SugarCRM Case Study Buying Cycle ACT 26

SugarCRM

DECEMBER 7, 2023

Welcome to the second part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this second part, we dive into the Art and Science Behind Sales Forecasting. In this part, we will investigate how to approach sales forecasting and which tools will become your most extensive aid.

Sales Forecasts 26

Sales Forecasts Forecasting ROI Infusion 26

SugarCRM

JULY 14, 2022

We pride ourselves on our customers! You are the ones showcasing how Sugar solutions make the hard things easier for sales, marketing, and services teams. Helping you excel in your journey to achieve a high-definition customer experience (HD-CX) is our mission. Why has Sugar become vital to most of our customers?

Customer 26

Customer Scale SugarCRM Lead Rank 26

SugarCRM

OCTOBER 27, 2022

It was a global month-long tour filled with customers and experts sharing experiences, tips and tricks, advice, and best practices on how they use their Sugar products. Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. Customers have permanently shifted to digital. Let’s dive in.

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Customer Trends 26

SugarCRM

FEBRUARY 6, 2024

Laci brings in-depth experience along with a wealth of experience in the energy industry, from sales to asset management. So we want to say to our customers as often as possible—we want to build relationships with you, and we want to understand your pain points.” For example, what tools are we going to use to make sure of those things?

Customer 26

Customer Lead Rank Webinar Metrics Lead Scoring 26

SugarCRM

DECEMBER 12, 2023

Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. And as a result, your sales reps might find it difficult to adequately quote those. Enter sales automation.

ROI 26

ROI Sales Process Sales Automation SugarCRM 26