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SugarCRM’s 2021 Year in Review

SugarCRM

2021 is the year we let SugarCRM make the hard things easier for marketing, sales, and service teams. August 17th, 2021 marked the first anniversary of SugarClub , our online community where we collaborate on answers, solutions, and ideas about SugarCRM and our CX solutions, including Sugar Market , Sugar Sell and Sugar Serve.

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This Week’s Inspiration: How One University Trains Students with Sugar

SugarCRM

Students in Germany Use Sugar Sell to Prepare for Sales Engineer Jobs. But did you know you can use Sugar to train rising sales employees, too? Recently, we spoke with the Chair of Industrial Sales Engineering (ISE) at the Ruhr-University Bochum (RUB) about this lesser-known use for our customer experience (CX) platform.

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How Sugar Serve Transformed Customer Relations at Walker Fire

SugarCRM

As a nationwide operation, the company offers fire safety training and products to a wide variety of businesses, making the process of efficiently managing customer enquiries and customer relations a potentially challenging one. Walker Fire is a leading provider of fire and security system maintenance in the UK.

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CRM Experts Talk SugarCon13 and More

Score More Sales

Did you attend SugarCon13 – the largest SugarCRM gathering to date? Paul Foucher of SugarCRM. I’ll have a post next week on this, but for now we discussed some features that SugarCRM has announced in their Sugar7 product which will offer better mobile use. What are some pitfalls when deploying CRM? Kudos to IBM for that.

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3 Ways to Increase Revenues with CRM

Score More Sales

For bigger SMB’s and mid market companies, SugarCRM offers very robust features and simple ways to get started, including a free trial. SugarCRM has been a CRM leader first with their open system and now announcing their newest version, Sugar 7, which has a new user interface that integrates social awareness into their CRM.

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SugarCRM’s 2022 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. BrainSell also provided custom training for each of our teams and continues to advise us on complex configurations and new requests.”

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Why Historical Data is Important to Your Forecasting and CX Strategy

SugarCRM

SugarCRM devised a solution to this dilemma: the time-aware CX platform, which now has become the fully-fledged High Definition Customer Experience (HD-CX) standard. Time-aware CX, a signal innovation from SugarCRM, represented a major shift in how we understand customer experience tools and the whole approach to customer relationships.