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Thinking About “Conversational Intelligence”

Partners in Excellence

Conversational intelligence is increasingly a hot topic, yet too often, it seems it’s more of an oxymoron. Just to be clear, for the purposes of this post, I’m talking about the application of AI/ML tools to analyze sales conversations, providing guidance to improve the quality of those conversations.

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Thinking About “Conversational Intelligence”

Membrain

Conversational intelligence is increasingly a hot topic, yet too often, it seems it’s more of an oxymoron.

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Finding the Right Starting Point for AI in Sales

SBI Growth

The present state of artificial intelligence (AI) development and the proliferation of use cases for this technology has gotten the whole world talking. Now that the conversation has reached sales, this raises the big question in the minds of every top sales leader: “How should we be thinking about AI?

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AI In Sales: Mind the Gap!

Sales 2.0

Here’s a summary of our conversation and below this summary is the full transcript of our interview. David says, “I think AI is going to create a big divide between the great sales organizations and the non-great sales organizations. David states, “I think AI will be really helpful in preparing for discovery calls.

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Freeing up sellers to be more human

Sales 2.0

Here’s a summary of our conversation and below this summary is the full transcript of our interview. Selling today breaks down into five areas The way we think about selling today is in five areas: automation, needs analysis, problem solving, strategic thinking and empathy. Or how about further out?

Scale 195
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Can You Really Do Referrals on Social Media?

No More Cold Calling

And why does taking these conversations offline give your sales team a competitive advantage? Use social media to identify potential referral sources, but then have a conversation to get the referral. You have no clue about the connection. At least not without a conversation. They get valuable sales intelligence.

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AI in Sales Management…is just getting started

Sales 2.0

Acuity enables B2B sales teams “to improve sales productivity in implementing prospecting and customer growth strategies using flexible process technology and Artificial Intelligence (AI).” I was curious to hear what he thinks. A summary of our conversation is below, followed by the full interview transcript.