Resources

Building Blocks of Next-Generation Customer Experience

Learn the benefits of a customer experience engagement layer to enhance the customer experience.

Choosing a Mobile Sales Platform That's More Than a CRM

Sell more, increase revenue and keep your team on the cutting edge with the right mobile solution.

Predictable Revenue - Summarized by Actionable Books

Change the way you think about sales and give your team the tools to be able to prospect into new accounts with confidence and consistency.

The Salesforce User's Guide to the Right Metrics for Your Inside Sales Team

Salesforce is a powerful tool, but to get the most out of it you need to understand the fundamental metrics that drive sales performance.

The CRM Demo Handbook

You already know that a CRM Package is a viable solution to your business needs. Now the task is finding the best package for your unique business.

The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler

Create a customer service environment that attracts and maintains engaged customers.

The Salesforce User's Guide to Data-Driven Forecasting

Learn the best practices for creating an accurate sales forecast with your Salesforce.com data.

The Key to Customer Profitability

Case study: Tips on how to create a loyal customer base

Practical/Tactical: A Guide to Maximizing Agent Efficiency

The guide includes hiring checklists, free video content, and more to help you create a winning team.

Are There Criminals On Your Sales Team?

Learn how to structure a criminal background check program for use with sales candidates.

52 Weeks of Sales Success, eBook ($12.99 value) free for a limited time!

Let America’s number one salesman show you how to send sales soaring.

Annual Sales Kick-offs: A Strategic Approach

Many organizations start the year with positive momentum at their Sales Kick-off meeting. Learn how to improve and prolong these effects for your sales team throughout the year.

The Book of Wisdom: 5 Essentials for Delivering Personalized Experiences

5 essentials for turning advanced personalization solutions into bottom-line results.

Lead Generation and Management for SMB Sales and Marketing

4 Key Action Items For Marketers And Sales Teams Intent on Success

Wiley's Sales Book Bundle - A FREE 128 Page Sampler

A diverse collection of Sales insights from leading authors in the field.

3 Phases of Value Driving Sales Enablement

Want to know why most B2B organizations often get sales enablement wrong (hint: it's not all about sales) and what you could be doing to get it right?

Salesforce.com's CTO on Using a Cloud Platform

THINK BIG, START SMALL, MOVE FAST: An Inside look at how Salesforce runs it.

Top CRM Functions Requested by Sales Professionals

Selecting a CRM solution with your sales team in mind can be one of the most beneficial choices for your business.