Artificial Intelligence: Replacing Sales and Customer Service?

Pipeliner

Today we are seeing an increasing amount of news and commentary about the necessity for artificial intelligence (AI) to intervene in or perhaps even replace live human interaction in areas such as sales and customer service.

Priceless, The First Customer Service Experience

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Once again I realized how truly priceless the first customer service experience really is. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

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Always Remember Customer Service Is SALES!

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How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website.

Two Tales of Customer Service

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Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Restaurant #1:Bad Customer Service.

The Economic Collision of Customer Service and Social Media

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The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department.

The Plastic Customer Service Phenomenon

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Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? How many of your customers actually took action by making that critical sales referral to your business?

Listen, Excellent Customer Service is Going to Become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care.

The Continue Cry to Blame Customer Service

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Yes by all accounts the cry to blame customer service is increasing. Also, there are exceptions to this blame customer service mentality. Those exceptional companies recognize customer service is what propels business growth from just surviving to thriving.

Master the Art of Customer Service with These 5 Tips

Inside Campaigner

Every business, especially B2C businesses, should understand the importance of providing dynamite customer service. S atisfied customers greatly affect a company’s success and there’s simply no excuse not to start investing on customer service.

5 Tips to Get Social with Your Customer Service

Vertical Response

This also means having an active social presence that can help satisfy customer service needs with real-time responses. Answer customer questions and concerns in a timely manner. Twitter has become a customer service mecca.

5 Ways Customer Service Can Support Marketing

Microsoft Dynamics

Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects with. Here are five ways customer service can support marketing: 1.

4 Twitter Tools that Help You With Customer Service

Vertical Response

Twitter has fundamentally changed the way that customer service interactions take place. As a business owner, you might find yourself in a negative customer-tweet situation at some point. Let’s say a customer left you a review via Twitter.

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

Bridging the Customer Service Gap

The 1to1 Media Blog

Organizations are under pressure to keep up with these changes while also providing fast and reliable service across multiple channels. Customer Engagement Customer Service Customer Strategy Data Analytics homepageThe way we communicate is rapidly changing.

Anticipating What Customers Need from Customer Service

The 1to1 Media Blog

This week, I'll be attending Enterprise Connect in Orlando where I expect to have a lot of discussions with people about communications trends involving the contact center and customers. Based on the content in the meeting invites I've received, I also expect a lot of chatter about WebRTC, Unified Communications, and the expanding use of video to strengthen the customer experience.

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care. Inconsistent customer care performance can have a negative effect on customer perceptions.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. So what is the value of good customer service?

JCPenney Brings Omnichannel Customer Service to Life

The 1to1 Media Blog

Yet, while the years haven''t necessarily been kind to the department store chain, times have allowed its omnichannel customer service to grow and flourish. Customer Experience Customer Loyalty Customer Service customerexperience customersatisfaction customerservice omnichannel trust

Connecting the Dots in Omnichannel Customer Service

The 1to1 Media Blog

Customers aren't just multichannel. They're increasingly cross-channel as they use a variety of different touchpoints to find information about product and services they're interested in. So while customers don't necessarily think of themselves as omnichannel, they do expect the companies they interact with to know which touchpoints they were last using before reaching out to a customer service agent for additional help.

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis.

Cultivating Social Customer Service Success

The 1to1 Media Blog

Customer Service Customer Strategy Social Media customerexperience customerservice customerstrategy customersupport omnichannel socialmedia

Exceptional Customer Service Is Effective Business Communication

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Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Exceptional customer service just does not happen.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle. But in this case, there is an even better comparison to strategic account management and customer service.

Going the Distance to Improve Customer Service

The 1to1 Media Blog

Customer Engagement Customer Experience Customer Service Customer Strategy customerengagement customerexperience customerserviceToday's consumers are constantly connected to the Internet, with millions of people doing more and more from their smartphones. These mobile users increasingly expect seamless communications with companies from their devices. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Hear that? It's the Evolution of Customer Service Calls

The 1to1 Media Blog

Like many people, the last thing I want to do is speak with a customer service agent when I have a question. Why call when the answer can most likely be found online in the FAQ section or through another self-service option? Customer Service Data Analytics homepageAt the same time, investments in speech analytics are rising. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

The Disconnect in Healthcare Customer Service

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” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service?

Customer Service at Retailers and the Lessons for B2B

Score More Sales

It was a tale of two retail stores and the customer service they represent. I dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store. Not to worry, I am used to this in retailers – so I get my items and head toward the registers to check-out. sales strategy Hiring

The Social Evolution of Customer Service

The 1to1 Media Blog

But, as these social interactions begin to blossom, companies have begun to value and utilize social tools as part of their customer care efforts. Customer Experience Customer Service Social Media customerexperience customerservice socialmedia socialmediaservice

Great Customer Service Doesn’t Equal Great Customer Experience

Partners in Excellence

I’ve been, at the encouragement of the service provider, changing our mobile plans to save money. The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.” I called customer service.

Shep Hyken: The Future of Customer Service

The 1to1 Media Blog

Customers are increasing their use of digital channels such as mobile and social media to resolve product and service issues and receive support from companies.

Customer Service is a Product of Your Company’s Culture

The Sales Hunter

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. Blog Customer Service Professional Selling Skills customer customer service parisIt’s another thing to do it. What it means to one person may not mean anything to another person.

Making Customer Service Everyone's Job

The 1to1 Media Blog

files: You dial an 800 number for product or service support and find yourself getting lost in the IVR tree. But in most cases, if you''re connected with someone outside of customer service - regardless of how you arrived there - he or she will inform you that customer support is outside their jurisdiction. Culled from the ''has-this-ever-happened-to-you?''

The Smell Of Customer Service.

Dan Waldschmidt

Those inexplicable emotions make up the smell of customer service. You might even label it “having a connection with our customers” The truth is that were are pretty good as human beings at sniffing out fake attitudes and false intentions. Which is why your customer service probably needs to smell a little better. Where each member is delighted to service and assist the needs of each person that comes through the door.

A Common Sense Approach to Proactive Customer Service

The 1to1 Media Blog

Doing what's right for customers is an easy concept to understand but fairly difficult to implement. Listening to them, anticipating their needs, and providing tailored service where and when they need it can be challenging to put into practice. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerjourney customerstrategy proactivecustomerservice technology

Sales Tip: Selling Your Customer Services for Success

Sell More and Work Less

It’s all about selling your services in this video sales tip. Although it may seem like a bitter medicine at first, selling your services correctly will pay big dividends moving forward.

Retail Customer Service in the Time of the Millennial Mindset

The 1to1 Media Blog

When it comes to customer service, retailers are constantly searching for new techniques to personalize the shopping experience, catering to the specific individual, not the masses.

What Does It Take to Offer a Great Customer Service Experience?

Salesfusion

The post What Does It Take to Offer a Great Customer Service Experience? Customer Interaction Guest Blogger appeared first on Salesfusion.

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up?

Injecting the Fun Factor into Customer Service

The 1to1 Media Blog

Good customer service is difficult to come by these days, but even more elusive is fun service. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job. Customer Experience Customer Service Customer Strategy Employee Engagement customerexperience customerservice miraclenoodle zappos