Priceless, The First Customer Service Experience

Increase Sales

Once again I realized how truly priceless the first customer service experience really is. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

Always Remember Customer Service Is SALES!

Increase Sales

How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website.

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Bad Customer Service Should Not Be a Sales Objection

Increase Sales

Bad customer service should not be one of them. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult. Real Time Bad Customer Service. Recent events on social media have shown the impact of real time customer experience. A colleague, Carole Mahoney said “ The customer experience is just a viral tweet away.”

Two Tales of Customer Service

Increase Sales

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Restaurant #1:Bad Customer Service.

The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department.

Listen, Excellent Customer Service is Going to Become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care.

The Continue Cry to Blame Customer Service

Increase Sales

Yes by all accounts the cry to blame customer service is increasing. Also, there are exceptions to this blame customer service mentality. Those exceptional companies recognize customer service is what propels business growth from just surviving to thriving.

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care. Inconsistent customer care performance can have a negative effect on customer perceptions.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. So what is the value of good customer service?

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis.

Exceptional Customer Service Is Effective Business Communication

Increase Sales

Today when facilitating a talent management debrief specific to emotional intelligence, I made the following statement: All exceptional customer service is effective business communication. Since emotional intelligence has the potential to improve business communication as well as better manage conflict in the workplace, then it stands to reason effective business communication makes customer service exceptional. Exceptional customer service just does not happen.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

The Disconnect in Healthcare Customer Service

Increase Sales

” How many of us have experienced similar healthcare customer service? Later that same day I had a conversation with a colleague who was sharing her frustration with some healthcare customer service from a local provider. This is not great healthcare customer service. A little professional healthcare customer service not to mention compassion would have been nice. Why is there this disconnect in healthcare customer service?

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle. But in this case, there is an even better comparison to strategic account management and customer service.

Great Customer Service Doesn’t Equal Great Customer Experience

Partners in Excellence

I’ve been, at the encouragement of the service provider, changing our mobile plans to save money. The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.” I called customer service.

Customer Service at Retailers and the Lessons for B2B

Score More Sales

It was a tale of two retail stores and the customer service they represent. I dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store. Not to worry, I am used to this in retailers – so I get my items and head toward the registers to check-out. sales strategy Hiring

Customer Service is a Product of Your Company’s Culture

The Sales Hunter

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. Blog Customer Service Professional Selling Skills customer customer service parisIt’s another thing to do it. What it means to one person may not mean anything to another person.

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up?

Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

They do their own research via Google, blog posts, and customer reviews. The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. Where marketers have their act down in comparison to lagging sales teams is with the human side of turning a prospect into a customer. React Like Customer Service. Customer service has one goal — customer satisfaction. React Like Customer Service.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc.

4 Customer Service Trends to Boost your Business

Sales and Marketing

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper. That means your team may work all day long delivering consistent service and your reward will be zero. Customers don't believe it.

Sales Tip: Selling Your Customer Services for Success

Sell More and Work Less

It’s all about selling your services in this video sales tip. Although it may seem like a bitter medicine at first, selling your services correctly will pay big dividends moving forward.

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. United is not the only company guilty of deplorable customer service.

3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers.

Who Cares About “Outstanding Customer Service Experience?”

Partners in Excellence

Sometimes, I think we get customer service wrong. We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all! Not having the need to engage customer service, in the first place, makes me more satisfied with the product or service I’ve bought than the most sophisticated customer service process in the world.

The Five E’s of Great Customer Service

The Sales Heretic

Sales is service and service is sales. So if you want more sales, you need to be providing more than just good service. You need to provide exceptional service. In this 8-minute segment, I share five elements of extraordinary service. [.].

Eating Workplace Culture One Bite at a Time – Part 04

Increase Sales

We have all heard the customer is king or queen. Yet if we look at customer service research, the workplace culture may not believe in the implied royalty within the customers or clients being served. Poor customer service is a reflection of the workplace culture.

Customer Service and Inside Sales Team are NOT the Same Thing!

Sell More and Work Less

Today I’ll look at the issues that differentiate the customer service team from the sales team. Today I’ll look at the issues that differentiate the customer service team from the sales team. Podcast Series: The Sales Leader Customer Service

Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. We need to look at the whole company wide approach to Customer Relations.

What Does It Take to Offer a Great Customer Service Experience?

Salesfusion

The post What Does It Take to Offer a Great Customer Service Experience? Customer Interaction Guest Blogger appeared first on Salesfusion.

10 Ways to Deal With a Customer Complaint

The Sales Hunter

Give me a customer complaint any day over a customer not being happy and not complaining. Below are 10 ways to deal with a complaining customer and a couple of bonus ideas: 1. Blog Customer Service leadership customer customer service sales leadership

Customer Service Is Overrated!

Partners in Excellence

I was reading an interesting discussion on customer loyalty at Focus.com. The responses focused on great customer service. It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point. Don’t get me wrong, customer service is critical, but I wonder if there is something that’s really more important.

What Do You Know About Your Customer’s Customer?

The Sales Hunter

Do you know who your customers sell to? You might say they don’t have customers, but stop and ask yourself, “Why are they buying from me?” ” Everyone serves someone, and who they serve is their customer. Blog Customer Service Sales Motivation customer service prospectingA few years ago I was in China talking to the owner of a manufacturing facility, and I […].

Getting Your Employees to Commit to Customer Service

Sales and Marketing

Teaser: Delivering the best possible customer service requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. Issue Date: 2014-04-30. Author: Bill Sims.

Can I Fire a Customer?

The Sales Hunter

Yes, you can fire a customer and you need to fire more than just one! How much time do you spend on customers that are doing nothing but taking time away from you that would be better spent […]. Blog Customer Service Professional Selling Skills customer customer service price price increase pricingThe end of the year is a perfect time to be honest with yourself and your business.

10 Things You Must Do to Ensure the Internet Doesn’t Replace You

The Sales Hunter

Blog Consultative Selling Customer Service leadership customer service internet sales leader sales leadershipEvery few months, there is a new article released that claims salespeople are doomed, due to the idea that the internet can more effectively do what any salesperson can do. I don’t buy that. I think the salesperson is not destined to become a relic, as long as they bring real value to the […].

Travel Tips from a Road Warrior

The Sales Hunter

Blog Customer Service leadership Professional Selling Skills Sales Motivation travel tipsPeople ask me how I put up with traveling so much. (I I recently went over the 3 million mile mark, and even during a slow year I will still log 100,000 actual air miles.)

Why Sales Will Never Be the “Science of Selling”

The Sales Hunter

Blog Customer Service leadership Professional Selling Skills Prospecting Sales Motivation customer high-profit prospecting prospecting sales motivation sales prospectingNewsflash: Artificial intelligence and a bot will not take your sales job from you, unless you let it. Sales is the “art of selling.” ” It always has been and it always will be for one very simple reason — sales is about a transaction between two human beings.

Engage the Prospect via Your Follow-Up

The Sales Hunter

How many times have you had a sales call that you walk away from feeling great then turn into the customer going silent on you? Blog Closing a Sale Customer Service Prospecting customer follow-up prospect prospectingWe’ve all had that issue, and the typical way salespeople handle this is by thinking if they just send a great follow-up note immediately after the meeting, everything will be […].