Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

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Hot Lessons from Hotel Lobbies

Sales and Marketing

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. Issue Date: 2016-05-01. Author: Adele Revella.

Hotels…Are You Needlessly Killing Your Repeat Business?

The Sales Leader

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up!

Heavy Hitter Sales Blog: Top 10 Annual Sales Meeting Hotel.

HeavyHitter Sales

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Finally, my list is based upon reasonably priced hotels (even though some may sound expensive) and these hotels offer something   beyond the generic meeting place. Biltmore Hotel – Phoenix, Arizona.

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd Schnick

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Is it Time to Promote or Demote Business Partners?

Sales Benchmark Index

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

Are you Serving Your Clients… or Just Servicing Them?

The Center for Sales Strategy

I’m sitting in a hotel lobby enjoying my dinner. What surprises me is the number of arriving hotel guests being greeted by their first name—before they hardly get in the door. These hotel guests don’t arrive with luggage every evening. Some may check in once a week, others probably once a month or less often, but wow, this hotel has it mastered. I can say that I don’t recall this level of service at most establishments, much less a hotel.

The Pipeline ? Presenting to Donald Trump

The Pipeline

Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers.

Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

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The Quicksand of Customer Loyalty Those Nasty Complaints

Increase Sales

For example, I attend a conference at a hotel three times a year. This conference brings at least $100,000 annually to the hotel. The hotel could force me to take it or leave it (that’s our policy, you have heard that before), but the morning waitress remembers my special breakfast order even though I am only there 3 times a year. Building customer loyalty must address unsolved problems aka customer complaints.

Let’s Meet up at Dreamforce #DF17 if You Want the Best SalesTech Advice

Smart Selling Tools

For instance, if you secured one of over 100K hotel rooms that will be booked for the event, consider yourself lucky! Open all day: CSO Insights Lounge in Hotel Zetta lobby. CSO Insights Lounge in Hotel Zetta Lobby : I’ll be presenting how to make sense of the SalesTech landscape.

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Store. Online Training. See Jeffrey Live!

7 Sales Influencers to Follow on Twitter at Dreamforce 2017

InsightSquared

Sales Summit: The Top 5 Trends Disrupting Sales Now – Tuesday, November 7, 8:00 AM – 8:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7. – Monday, November 6, 11:00 AM – 11:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7.

Sell More with Client Conversations

Score More Sales

While in the Concierge Level Lounge of a Marriott hotel recently, I saw a woman from the Marriott walking around and striking up conversations with guests. It is always good to see great sales skills in action.

Change Your Perspective, Change Your Sales

The Sales Heretic

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.].

Takeaways from the 2017 Sales Enablement Society Conference

Membrain

A few weeks ago, about 280 of us from around the globe descended upon the Renaissance Hotel in Richardson, TX to continue examining the issues. Late last year, I wrote about something which happened in Palm Beach, FL when the Sales Enablement Society was officially formed.

Dreamforce in 5 Easy Steps: Your Dreamforce Survival Kit!

The Sales Hunter

130,000 people encompassing virtually every hotel in San Francisco area. I left for Dreamforce this morning and it’s time for me to share with you my “Dreamforce Survival Kit.” ” This event is so big! If you don’t have a plan, it will overwhelm you. First, you must know what your objectives are before you […]. Blog Networking Professional Selling Skills Sales Development Training Sales Motivation Sales Training dreamforce networking

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How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers.

SASS (Stupid Ass Sales Strategy)

The Sales Leader

This month award goes to the Hyatt at Vineyard Creek in Santa Rosa who has a breakfast ordering system that is second to none is stupidity, You choose your selections and place it on the door like another hotel. The hanger specifically reads to place it outsider before 2am You are invited to chose a […

Folks: IT is all about Execution!

Your Sales Management Guru

Our second stop was Yellowstone, we chose a hotel in the center of the park, Canyon Village-don’t ever stay there, it is a bust. Our experience, which is what hotels deliver, was far from even satisfactory; for over $300 a night we received a Motel 6 environment or less.

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Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

Exceptional London Calling

The Sales Leader

These hotel and taxi practices are not difficult to replicate nor are they expensive to implement. For the most part I have had nothing but extraordinary service while in the UK. They will encourage repeat business and increase profits from referrals.

Sales 2.0 Conference; The Huge Sales Blitz and Sales Processes

Understanding the Sales Force

Long before we reached the hotel, he asked how I would be paying and activated the payment screen so that I could pay by credit card and sign the receipt. Then, instead of going around the block so that he could deliver me to the main entrance, he suggested that I could save 5 minutes by getting out across the street from the hotel. He then sped ahead to another hotel where he could be first in line.

Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side?

Day 1: Arrival in Hong Kong. A lesson in Service

The Sales Leader

Each time I have come to China I have been checked into hotels this way and it sure beats standing in line at the desk! At the Four Seasons we were welcomed at the curb by the concierge, greeted by name, and taken directly to our room for check-in.

MTD shortlisted for External Learning Solution of the Year 2018

MTD Sales Training

The Awards night is at The Dorchester Hotel, London on 1 st February 2018. I’m very pleased to announce that MTD have been shortlisted as a finalist for another award! The Learning Awards External Learning Solution of the Year 2018. MTD have already had an extremely successful year after winning CIPD Best HR/L&D Supplier 2017 in September and being shortlisted as a finalist in the 2017 Personnel Today Awards for Best HR Supplier Partnership (awards night is 21 st November 2017).

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7 Email Templates That Can Save You 520 Hours Per Year

Hubspot Sales

I’ll need a round-trip flight from [departure city] to [arrival city] as well as a hotel and car rental. Hotel details: Three- or four-star hotel with good reviews (please use TripAdvisor.com to validate for good reviews). Are you a multi-tasker? That might not be a good thing.

I learned 3 things last weekend

Tom Hopkins

It was held at The Las Vegas Tropicana Hotel–right on […]. Life is a learning experience, isn’t it? Even though I’ve been teaching and training others for 40 years, I learned three things last weekend.

Sales Kick Offs and Service Lessons (Plus An Amazing View!)

The Sales Leader

It’s sales kick off season which generally means I am in the air more that I am on the ground and in a hotel more often than at home. The limo company (not owned by the Ritz but referred by them) calls the hotel when you are 10 minutes away.

Sales Kick Offs and Service Lessons (Plus An Amazing View!)

The Sales Leader

It’s sales kick off season which generally means I am in the air more that I am on the ground and in a hotel more often than at home. The limo company (not owned by the Ritz but referred by them) calls the hotel when you are 10 minutes away.

Know Your Customer

Score More Sales

Buyers have high expectations which are set by others in your industry – for example when front desk staff greet you buy name at leading hotel chains – you expect that everywhere.

OnePageCRM announced as Finalists in the European IT and Software Excellence Awards 2018

OnePageCRM

An Awards Dinner will be hosted at the Royal Garden Hotel, London on 19 April 2018 where the lucky winners will be announced! OnePageCRM is delighted to announce they have been shortlisted as finalists in two categories in the European IT and Software Excellence Awards 2018 ; SaaS SMB Solution of the Year and Service Provider of the Year.

Hits and Misses from Road

The Sales Leader

Scarpetta in the Thompson Hotel in Toronto – worth the visit for their tomato basil spaghetti. Aloft hotels. I was told by the Bellman at a major hotel that I should not count on taxi drivers knowing “where they are going” My destination that night was anther major downtown hotel. Isn’t it the taxi’s job to know where hotels are located? Traveling is great way to observe the best and the worst in sales and customer service.

Trade Show Prospecting Toolkit: The Ultimate Collection

DiscoverOrg Sales

It’s no small investment to send salespeople to trade shows: Airfare, hotels, meals, transportation, and swag are just a few expenses – in addition to a lot of time. All attendants expect to see a return on that investment: leads. Lots of warm leads. And collecting a handful business cards doesn’t cut it. We have trade show prospecting down to a science. Members of DiscoverOrg’s sales and marketing teams attend about 30 events per year.

Always Be Careful of Your Sales Message - Part 1

Increase Sales

Even with the B2C buyers, they are looking to the Internet for reviews from hotels to restaurants to even healthcare professionals. Yesterday my husband and I heard another sales presentation by a very professional real estate broker. During his sales message, he misspoke a couple of times.

Setting Appointments For Santa's Kids At Green Leads

Green Lead's B2B

A few weeks ago, one of my BDRs, Peter, came to us and explained that he and his wife were organizing a drive to raise money to provide gifts and a holiday party for homeless/displaced families that live in a local Extended Stay Hotel.

Presenting to Donald Trump by Robert Terson

Tom Hopkins

Italian Proverb Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. [.] “Once the game is over, the king and the pawn go back in the same box.”

Art Basel Miami Can show you the Money!

The Sales Leader

A few notes: Hotels 95% sold out. Hotel room rates starting at $800 per night. Art Basel was in full swing this weekend with over 50,000 visitors arriving on the beach for the annual event. Billion dollars worth of art on display. 500 Million in sales expected in 3.5

Art Basel Miami Can show you the Money!

The Sales Leader

A few notes: Hotels 95% sold out. Hotel room rates starting at $800 per night. Art Basel was in full swing this weekend with over 50,000 visitors arriving on the beach for the annual event. Billion dollars worth of art on display. 500 Million in sales expected in 3.5

Why You Should be Worried About Your Sales Kickoff

Sales Benchmark Index

You’ve invested lots of money to secure your hotel, travel and events. I arrived at an upscale hotel and was greeted with a gift bag. The entire hotel was adorned with the company logo. Sales kickoff (“SKO”) season is under way.

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