Hot Lessons from Hotel Lobbies

Sales and Marketing Management

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. Issue Date: 2016-05-01. Author: Adele Revella.

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Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

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Hotels…Are You Needlessly Killing Your Repeat Business?

The Sales Leader

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up!

4 Must-Have Strategies When Selling to Major Hotel Chains

Nudge.ai

We had the pleasure of interviewing Alyssa Suchy last week where she shared her experience and learnings from selling into major hotel chains for the past 6 years. Pitching to major hotel chains. Finding the Key Stakeholders Within Major Hotel Chains.

Heavy Hitter Sales Blog: Top 10 Annual Sales Meeting Hotel.

HeavyHitter Sales

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Finally, my list is based upon reasonably priced hotels (even though some may sound expensive) and these hotels offer something   beyond the generic meeting place. Biltmore Hotel – Phoenix, Arizona.

It's not "What's your brand?" It's "Where's your brand?"

Jeffrey Gitomer

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. Store. Online Training. See Jeffrey Live!

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The Pipeline ? Presenting to Donald Trump

The Pipeline

Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers.

Customer Service By the Bucketful

The Sales Heretic

James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. I had the pleasure of riding in his van when I flew into Austin not long ago.

Sales Enablement Gets Defined

Score More Sales

It felt like history being made as more than 250 people from sales enablement practitioners, sales leaders, vendors, and industry experts gathered at University of Texas at Dallas (and a nearby hotel) to help define an industry. B2B sales enablement

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd Schnick

Where Can You Find the Best Salespeople?

Understanding the Sales Force

Maybe you drink the finest wines, stay at the most luxurious hotels, dine at the best restaurants, purchase the best brands and drive the fanciest cars.

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Change Your Perspective, Change Your Sales

The Sales Heretic

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.].

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Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

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How to sell an $85 bottle of water and why you shouldn't want to

Membrain

I was at a conference there, staying in a very nice, high-end hotel. I recently got back from Vegas. The hospitality was delightful. The room was beyond comfortable. The view was spectacular. Everything was great. Sales Strategy

Sell More with Client Conversations

Score More Sales

While in the Concierge Level Lounge of a Marriott hotel recently, I saw a woman from the Marriott walking around and striking up conversations with guests. It is always good to see great sales skills in action.

Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

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You Don’t Know Isaac, but I Won’t Forget Him

No More Cold Calling

I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. She was at the entrance of the hotel when an Uber driver arrived with three sight-impaired women—all using white canes. And probably not just any hotel employee.

Stardate 1.0: Travel Lessons for the Sales Road Warrior

The Sales Leader

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. Are you a sales road warrior?

Is it Time to Promote or Demote Business Partners?

Sales Benchmark Index

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

The Quicksand of Customer Loyalty Those Nasty Complaints

Increase Sales

For example, I attend a conference at a hotel three times a year. This conference brings at least $100,000 annually to the hotel. The hotel could force me to take it or leave it (that’s our policy, you have heard that before), but the morning waitress remembers my special breakfast order even though I am only there 3 times a year. Building customer loyalty must address unsolved problems aka customer complaints.

Are you Serving Your Clients… or Just Servicing Them?

The Center for Sales Strategy

I’m sitting in a hotel lobby enjoying my dinner. What surprises me is the number of arriving hotel guests being greeted by their first name—before they hardly get in the door. These hotel guests don’t arrive with luggage every evening. Some may check in once a week, others probably once a month or less often, but wow, this hotel has it mastered. I can say that I don’t recall this level of service at most establishments, much less a hotel.

Search, Geofencing, and Programmatic Advertising – Oh My!

Leading Results Rambings

You can use it to recruit employees, capture people at a trade show or conference, or focus on everyone who’s stayed at a specific hotel. Psst … psst … hey you … yes, YOU! Do you want to put an ad in front of your competitors’ customers while they’re still at your competitors’ place?

7 Sales Influencers to Follow on Twitter at Dreamforce 2017

InsightSquared

Sales Summit: The Top 5 Trends Disrupting Sales Now – Tuesday, November 7, 8:00 AM – 8:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7. – Monday, November 6, 11:00 AM – 11:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7.

Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side?

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Top 10 Takeaways From ZoomInfo Summit 2017

Factor 8

This was the second annual conference by ZoomInfo held at the Revere hotel in Boston. Honored as a speaker in the Sales track, I spent a lot of my time […]. The post Top 10 Takeaways From ZoomInfo Summit 2017 appeared first on Factor 8. LB's Commentary

Live Chat is Great — But It Doesn’t Scale: Here’s How to Use Conversational Marketing to Effortlessly Book More Meetings

Drift

The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. 150 words. Boom. I hit send.

Dreamforce in 5 Easy Steps: Your Dreamforce Survival Kit!

The Sales Hunter

130,000 people encompassing virtually every hotel in San Francisco area. I left for Dreamforce this morning and it’s time for me to share with you my “Dreamforce Survival Kit.” ” This event is so big! If you don’t have a plan, it will overwhelm you. First, you must know what your objectives are before you […]. Blog Networking Professional Selling Skills Sales Development Training Sales Motivation Sales Training dreamforce networking

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How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers.

Know Your Customer

Score More Sales

Buyers have high expectations which are set by others in your industry – for example when front desk staff greet you buy name at leading hotel chains – you expect that everywhere.

SASS (Stupid Ass Sales Strategy)

The Sales Leader

This month award goes to the Hyatt at Vineyard Creek in Santa Rosa who has a breakfast ordering system that is second to none is stupidity, You choose your selections and place it on the door like another hotel. The hanger specifically reads to place it outsider before 2am You are invited to chose a […

“Acres of Diamonds”: Earl Nightingale’s Magnificent Story

Selling Fearlessly

The tape recorder lay atop the hotel conference room table and six of us listened intently: it was “Acres of Diamonds,” from “Lead the Field.” The first time I heard Earl Nightingale’s melodious voice was at a sales meeting while training to become a telephone-book-cover advertising salesman; I was 25 years old. Bob Trudeau, the […]. Selling

The Devil’s Retirement Story–Chapter 21 from “Selling Fearlessly”

Selling Fearlessly

The tape recorder lay atop the hotel conference-room table and six of us listened intently: it was […]. “We are each our own devil, and we make this world our hell.” Oscar Wilde (1854-1900) The first time I heard Earl Nightingale’s melodious voice was at a sales meeting while training to become a telephone-book-cover advertising salesman. Selling

Asking for Referrals Is Darn Personal: December Referral Selling Insights

No More Cold Calling

I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. My daughter and I joined her for dinner at Bob’s restaurant in the hotel. Here’s what you might have missed this month from No More Cold Calling. It’s been a year of awakening.

Do You Seize Opportunity?

Smooth Sale

Note: Today’s Guest Post is provided by Randy Peyser About Innovative Book Marketing through Luxury Hotels . Authors of select titles can have their books placed for a month by the bedside in 5-star luxury hotels where these high net worth individuals stay.

Live Chat is Great — But It Doesn’t Scale: Here’s How to Use Conversational Marketing to Effortlessly Book More Meetings

Drift

The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. 150 words. Boom. I hit send. And then I got this: “Thanks for your message — support will reply as soon as a specialist becomes available.” Wait, what? Source. Drift Blog Marketing Sales live chat real time messaging

Let’s Meet up at Dreamforce #DF17 if You Want the Best SalesTech Advice

Smart Selling Tools

For instance, if you secured one of over 100K hotel rooms that will be booked for the event, consider yourself lucky! Open all day: CSO Insights Lounge in Hotel Zetta lobby. CSO Insights Lounge in Hotel Zetta Lobby : I’ll be presenting how to make sense of the SalesTech landscape.

Swag for Days: 13 Don’t-Miss Dreamforce Events 2018

DiscoverOrg Sales

“Sales Summit: Salesforce on Salesforce Inside Sales” Thursday, 9/27 – 4:00 PM ( Hotel Nikko , Nikko Ballroom I-II). “Driving Growth Through Smarter Account Management” Thursday, 9/27 – 2:00 PM ( Hotel Nikko , Nikko Ballroom I-II). One of you.

Takeaways from the 2017 Sales Enablement Society Conference

Membrain

A few weeks ago, about 280 of us from around the globe descended upon the Renaissance Hotel in Richardson, TX to continue examining the issues. Late last year, I wrote about something which happened in Palm Beach, FL when the Sales Enablement Society was officially formed.

Technology Has Changed the Way Your Prospects Buy

The Center for Sales Strategy

The way we travel – from hotels and taxis to Airbnb and Uber. Technology continues to advance at lightning speed. It’s these advancements that change the way we live our lives. It seems that new technology impacts just about every aspect of our life. The way we communicate – from phone calls and letters to texts and social media. The way we consume entertainment – from going to a theater to streaming content on multiple devices. Our work life is not immune to these advancements.

Top 20 Sales Tech Vendors to Follow (and Party with) at Dreamforce #DF18

Smart Selling Tools

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. The Sales Enablement Soiree , Sept 27 at the Four Seasons Hotel.

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