Hot Lessons from Hotel Lobbies

Sales and Marketing

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. Issue Date: 2016-05-01. Author: Adele Revella.

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Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

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Hotels…Are You Needlessly Killing Your Repeat Business?

The Sales Leader

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up!

Heavy Hitter Sales Blog: Top 10 Annual Sales Meeting Hotel.

HeavyHitter Sales

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Finally, my list is based upon reasonably priced hotels (even though some may sound expensive) and these hotels offer something   beyond the generic meeting place. Biltmore Hotel – Phoenix, Arizona.

It's not "What's your brand?" It's "Where's your brand?"

Jeffrey Gitomer

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. Store. Online Training. See Jeffrey Live!

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Sales Enablement Gets Defined

Score More Sales

It felt like history being made as more than 250 people from sales enablement practitioners, sales leaders, vendors, and industry experts gathered at University of Texas at Dallas (and a nearby hotel) to help define an industry. B2B sales enablement

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd Schnick

Change Your Perspective, Change Your Sales

The Sales Heretic

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.].

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Is it Time to Promote or Demote Business Partners?

Sales Benchmark Index

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

Are you Serving Your Clients… or Just Servicing Them?

The Center for Sales Strategy

I’m sitting in a hotel lobby enjoying my dinner. What surprises me is the number of arriving hotel guests being greeted by their first name—before they hardly get in the door. These hotel guests don’t arrive with luggage every evening. Some may check in once a week, others probably once a month or less often, but wow, this hotel has it mastered. I can say that I don’t recall this level of service at most establishments, much less a hotel.

The Quicksand of Customer Loyalty Those Nasty Complaints

Increase Sales

For example, I attend a conference at a hotel three times a year. This conference brings at least $100,000 annually to the hotel. The hotel could force me to take it or leave it (that’s our policy, you have heard that before), but the morning waitress remembers my special breakfast order even though I am only there 3 times a year. Building customer loyalty must address unsolved problems aka customer complaints.

Sell More with Client Conversations

Score More Sales

While in the Concierge Level Lounge of a Marriott hotel recently, I saw a woman from the Marriott walking around and striking up conversations with guests. It is always good to see great sales skills in action.

Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

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Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

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Live Chat is Great — But It Doesn’t Scale: Here’s How to Use Conversational Marketing to Effortlessly Book More Meetings


The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. 150 words. Boom. I hit send.

7 Sales Influencers to Follow on Twitter at Dreamforce 2017


Sales Summit: The Top 5 Trends Disrupting Sales Now – Tuesday, November 7, 8:00 AM – 8:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7. – Monday, November 6, 11:00 AM – 11:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7.

The Devil’s Retirement Story–Chapter 21 from “Selling Fearlessly”

Selling Fearlessly

The tape recorder lay atop the hotel conference-room table and six of us listened intently: it was […]. “We are each our own devil, and we make this world our hell.” Oscar Wilde (1854-1900) The first time I heard Earl Nightingale’s melodious voice was at a sales meeting while training to become a telephone-book-cover advertising salesman. Selling

Do You Seize Opportunity?

Smooth Sale

Note: Today’s Guest Post is provided by Randy Peyser About Innovative Book Marketing through Luxury Hotels . Authors of select titles can have their books placed for a month by the bedside in 5-star luxury hotels where these high net worth individuals stay.

Technology Has Changed the Way Your Prospects Buy

The Center for Sales Strategy

The way we travel – from hotels and taxis to Airbnb and Uber. Technology continues to advance at lightning speed. It’s these advancements that change the way we live our lives. It seems that new technology impacts just about every aspect of our life. The way we communicate – from phone calls and letters to texts and social media. The way we consume entertainment – from going to a theater to streaming content on multiple devices. Our work life is not immune to these advancements.

How Prospects Really Want You to Follow-Up – by Jill Konrath

Selling Fearlessly

I was sipping a large frosty glass of beer in the hotel lobby, getting ready to head home after speaking about business growth for a group of entrepreneurs. That’s when Chris approached me. “Can I ask you a question,” he said tentatively. “I’m stumped about what to do about this situation I’m in.” ” I encouraged […]. Selling

Top 10 Takeaways From ZoomInfo Summit 2017

Factor 8

This was the second annual conference by ZoomInfo held at the Revere hotel in Boston. Honored as a speaker in the Sales track, I spent a lot of my time […]. The post Top 10 Takeaways From ZoomInfo Summit 2017 appeared first on Factor 8. LB's Commentary

Let’s Meet up at Dreamforce #DF17 if You Want the Best SalesTech Advice

Smart Selling Tools

For instance, if you secured one of over 100K hotel rooms that will be booked for the event, consider yourself lucky! Open all day: CSO Insights Lounge in Hotel Zetta lobby. CSO Insights Lounge in Hotel Zetta Lobby : I’ll be presenting how to make sense of the SalesTech landscape.

Join Us for UNITE 2018


Walking distance to the new Braves stadium, SunTrust Park, and directly connected to the Renaissance Atlanta Waverly Hotel, the Cobb Galleria Centre is one of Atlanta’s premier conference facilities. located at: Renaissance Atlanta Waverly Hotel & Convention Center.

Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side?

SASS (Stupid Ass Sales Strategy)

The Sales Leader

This month award goes to the Hyatt at Vineyard Creek in Santa Rosa who has a breakfast ordering system that is second to none is stupidity, You choose your selections and place it on the door like another hotel. The hanger specifically reads to place it outsider before 2am You are invited to chose a […

Dreamforce in 5 Easy Steps: Your Dreamforce Survival Kit!

The Sales Hunter

130,000 people encompassing virtually every hotel in San Francisco area. I left for Dreamforce this morning and it’s time for me to share with you my “Dreamforce Survival Kit.” ” This event is so big! If you don’t have a plan, it will overwhelm you. First, you must know what your objectives are before you […]. Blog Networking Professional Selling Skills Sales Development Training Sales Motivation Sales Training dreamforce networking

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How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers.

Exceptional London Calling

The Sales Leader

These hotel and taxi practices are not difficult to replicate nor are they expensive to implement. For the most part I have had nothing but extraordinary service while in the UK. They will encourage repeat business and increase profits from referrals.

Takeaways from the 2017 Sales Enablement Society Conference


A few weeks ago, about 280 of us from around the globe descended upon the Renaissance Hotel in Richardson, TX to continue examining the issues. Late last year, I wrote about something which happened in Palm Beach, FL when the Sales Enablement Society was officially formed.

Sales 2.0 Conference; The Huge Sales Blitz and Sales Processes

Understanding the Sales Force

Long before we reached the hotel, he asked how I would be paying and activated the payment screen so that I could pay by credit card and sign the receipt. Then, instead of going around the block so that he could deliver me to the main entrance, he suggested that I could save 5 minutes by getting out across the street from the hotel. He then sped ahead to another hotel where he could be first in line.

Day 1: Arrival in Hong Kong. A lesson in Service

The Sales Leader

Each time I have come to China I have been checked into hotels this way and it sure beats standing in line at the desk! At the Four Seasons we were welcomed at the curb by the concierge, greeted by name, and taken directly to our room for check-in.

Why Focus is the Key to Connecting with Prospects in 2018

John Barrows

The license plate on the car that picked him up was 55, the hotel room he stayed in was 55, the fixtures on the chandeliers in the room were shaped like 5s. People ask me all the time which medium is the best one to connect with prospects these days. Is it phone, e-mail, Inmail, text, social?

Sales Kick Offs and Service Lessons (Plus An Amazing View!)

The Sales Leader

It’s sales kick off season which generally means I am in the air more that I am on the ground and in a hotel more often than at home. The limo company (not owned by the Ritz but referred by them) calls the hotel when you are 10 minutes away.

Sales Kick Offs and Service Lessons (Plus An Amazing View!)

The Sales Leader

It’s sales kick off season which generally means I am in the air more that I am on the ground and in a hotel more often than at home. The limo company (not owned by the Ritz but referred by them) calls the hotel when you are 10 minutes away.

Slow Down To Speed Up!

KO Advantage Group

Take a trip to the beach, a staycation at your favorite hotel, a day trip to the spa, or do something new you’ve always wanted to try. Business is growing! Coming up with new ideas is the bread and butter of your creative process and your work in general.

Know Your Customer

Score More Sales

Buyers have high expectations which are set by others in your industry – for example when front desk staff greet you buy name at leading hotel chains – you expect that everywhere.

Who Exactly Are You Selling To?

The Pipeline

This Forbes article likens hotels that don’t have free Wi-Fi to the same hotel charging to use a toilet. The Pipeline Guest Post – Megan Totka. We talk quite often about sales tactics and marketing ideas in a general sense. But who exactly is your company trying to sell to?

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Hits and Misses from Road

The Sales Leader

Scarpetta in the Thompson Hotel in Toronto – worth the visit for their tomato basil spaghetti. Aloft hotels. I was told by the Bellman at a major hotel that I should not count on taxi drivers knowing “where they are going” My destination that night was anther major downtown hotel. Isn’t it the taxi’s job to know where hotels are located? Traveling is great way to observe the best and the worst in sales and customer service.

Worst Case Scenario

John Barrows

” If I ask the front desk agent of the hotel for an upgrade, am I ok with the room I have regardless of their answer?

Art Basel Miami Can show you the Money!

The Sales Leader

A few notes: Hotels 95% sold out. Hotel room rates starting at $800 per night. Art Basel was in full swing this weekend with over 50,000 visitors arriving on the beach for the annual event. Billion dollars worth of art on display. 500 Million in sales expected in 3.5