Hot Lessons from Hotel Lobbies

Sales and Marketing Management

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. Issue Date: 2016-05-01. Author: Adele Revella.

Hotels 190

Salespeople Make This Mistake - The Dumb Question I Was Asked in a Hotel Restaurant

Understanding the Sales Force

I pulled up to the entrance of the Doubletree Hotel, greeted Chris, and we walked into the hotel restaurant. As we approached the table, a well-meaning server asked, are you an Honors member? I said, "yes.". Dave Kurlan asking questions Consultative Selling sales process sales competencies best sales assessment

Hotels 162

Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

Hotels 188

Hotels…Are You Needlessly Killing Your Repeat Business?

Engage Selling

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up!

4 Must-Have Strategies When Selling to Major Hotel Chains

We had the pleasure of interviewing Alyssa Suchy last week where she shared her experience and learnings from selling into major hotel chains for the past 6 years. Pitching to major hotel chains. Finding the Key Stakeholders Within Major Hotel Chains.

How Operating Partners Can Kickstart Growth for their Portfolio Companies with Six Steps

Sales Benchmark Index

Download our Cross-Industry Benchmark Assessment Tool to help identify areas that need to be strengthened in your own company, to isolate what industries you should look to for cross-industry benchmarks, and for a step-by-step guide of who to engage at.

4 Must-Have Strategies When Selling to Major Hotel Chains

We had the pleasure of interviewing Alyssa Suchy last week where she shared her experience and learnings from selling into major hotel chains for the past 6 years. Pitching to major hotel chains. Finding the Key Stakeholders Within Major Hotel Chains.

It's not "What's your brand?" It's "Where's your brand?"

Jeffrey Gitomer

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. Store. Online Training. See Jeffrey Live!

Hotels 326

The Pipeline ? Presenting to Donald Trump

The Pipeline

Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers.

The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when I’m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry.

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Store. Online Training. See Jeffrey Live!

Hotels 201

Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

Hotels 168

How NOT to Write a Prospecting Email

The Sales Heretic

I recently received this email from a local hotel. (As Email can be a great way to reach your prospects. But there are good emails and not-so-good emails. And then there are emails like this one.

Sales Enablement Gets Defined

Score More Sales

It felt like history being made as more than 250 people from sales enablement practitioners, sales leaders, vendors, and industry experts gathered at University of Texas at Dallas (and a nearby hotel) to help define an industry. B2B sales enablement

Customer Service By the Bucketful

The Sales Heretic

James drives a shuttle van for the Courtyard by Marriott hotel in Austin, Texas. James Saucedo isn’t a salesperson. But most salespeople could learn a thing or two from him. I had the pleasure of riding in his van when I flew into Austin not long ago.

How to sell an $85 bottle of water and why you shouldn't want to


I was at a conference there, staying in a very nice, high-end hotel. I recently got back from Vegas. The hospitality was delightful. The room was beyond comfortable. The view was spectacular. Everything was great. Sales Strategy

Where Can You Find the Best Salespeople?

Understanding the Sales Force

Maybe you drink the finest wines, stay at the most luxurious hotels, dine at the best restaurants, purchase the best brands and drive the fanciest cars.

Hotels 277

Change Your Perspective, Change Your Sales

The Sales Heretic

Suppose you’re checking into a hotel. You have a choice. You could have a room with the above view or… you could have a room with this view: Which would you choose? Odds are, you’d choose the room with the first view. Of course you would. From the first room you can see [.].

Hotels 328

Is it Time to Promote or Demote Business Partners?

Sales Benchmark Index

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd Schnick

Sell More with Client Conversations

Score More Sales

While in the Concierge Level Lounge of a Marriott hotel recently, I saw a woman from the Marriott walking around and striking up conversations with guests. It is always good to see great sales skills in action.

Are you Serving Your Clients… or Just Servicing Them?

The Center for Sales Strategy

I’m sitting in a hotel lobby enjoying my dinner. What surprises me is the number of arriving hotel guests being greeted by their first name—before they hardly get in the door. These hotel guests don’t arrive with luggage every evening. Some may check in once a week, others probably once a month or less often, but wow, this hotel has it mastered. I can say that I don’t recall this level of service at most establishments, much less a hotel.

Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

Hotels 316

We stopped trying to convince people and got triple the results

B2B Lead Blog - Inside Sales

Empathy map sketch: Get the empathy mapping checklist here: [link] Inspiration from hotel concierges What’s a hotel concierge’s goal? Do concierges give the same advice and input to all hotel guests? A small thing changed my work in a big way.

Hotels 112

Dreamforce in 5 Easy Steps: Your Dreamforce Survival Kit!

The Sales Hunter

130,000 people encompassing virtually every hotel in San Francisco area. I left for Dreamforce this morning and it’s time for me to share with you my “Dreamforce Survival Kit.” ” This event is so big! If you don’t have a plan, it will overwhelm you. First, you must know what your objectives are before you […]. Blog Networking Professional Selling Skills Sales Development Training Sales Motivation Sales Training dreamforce networking

Hotels 176

Stardate 1.0: Travel Lessons for the Sales Road Warrior

Engage Selling

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. Are you a sales road warrior?

You Don’t Know Isaac, but I Won’t Forget Him

No More Cold Calling

I met Isaac a few weeks ago when my sister came for a visit and stayed at the Omni Hotel, San Francisco. She was at the entrance of the hotel when an Uber driver arrived with three sight-impaired women—all using white canes. And probably not just any hotel employee.

7 Sales Influencers to Follow on Twitter at Dreamforce 2017


Sales Summit: The Top 5 Trends Disrupting Sales Now – Tuesday, November 7, 8:00 AM – 8:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7. – Monday, November 6, 11:00 AM – 11:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7.

How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers.

The Story of How My Emotions Stopped Us From Winning The Deal

John Barrows

Needless to say, I carved out time one night in a hotel to put together the presentation. I trained all day in Chicago, landed in NYC around 11pm, got to the hotel at midnight and then worked on the new presentation until 3am. I wanted to share a story about what just happened to me. Hopefully you’ll be able to learn from my mistakes. . I’m pretty sure I lost a decent sized deal last week because I let my emotions get the best of me.

Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side?

Hotels 105

SASS (Stupid Ass Sales Strategy)

Engage Selling

This month award goes to the Hyatt at Vineyard Creek in Santa Rosa who has a breakfast ordering system that is second to none is stupidity, You choose your selections and place it on the door like another hotel. The hanger specifically reads to place it outsider before 2am You are invited to chose a […

Selling Energy to the Hospitality Industry

Selling Energy

For decades now, the hotel industry has been obsessed with perfecting hardware and software that keep the lights (and HVAC) turned off in unoccupied rooms. As someone who does hundreds of speaking engagements a year all over North America and Europe, I spend a lot of time on the road.

Five Reasons You Need to Attend Ramp by InsightSquared


Sales, marketing, and business operations professionals will join forces for Ramp by InsightSquared June 13-14 at the Revere Hotel in Boston, MA. Better yet, do it while enjoying a drink and the Boston skyline on the Revere Hotel rooftop.

Search, Geofencing, and Programmatic Advertising – Oh My!

Leading Results Rambings

You can use it to recruit employees, capture people at a trade show or conference, or focus on everyone who’s stayed at a specific hotel. Psst … psst … hey you … yes, YOU! Do you want to put an ad in front of your competitors’ customers while they’re still at your competitors’ place?

Exceptional London Calling

Engage Selling

These hotel and taxi practices are not difficult to replicate nor are they expensive to implement. For the most part I have had nothing but extraordinary service while in the UK. They will encourage repeat business and increase profits from referrals.

Takeaways from the 2017 Sales Enablement Society Conference


A few weeks ago, about 280 of us from around the globe descended upon the Renaissance Hotel in Richardson, TX to continue examining the issues. Late last year, I wrote about something which happened in Palm Beach, FL when the Sales Enablement Society was officially formed.

Live Chat is Great — But It Doesn’t Scale: Here’s How to Use Conversational Marketing to Effortlessly Book More Meetings


The other day, I was trying to change a hotel reservation over chat. I typed out my whole story, detailing the dates, reason for wanting to cancel, and even acknowledged their current policy and why I thought this was an extenuating circumstance. 150 words. Boom. I hit send.

Technology Has Changed the Way Your Prospects Buy

The Center for Sales Strategy

The way we travel – from hotels and taxis to Airbnb and Uber. Technology continues to advance at lightning speed. It’s these advancements that change the way we live our lives. It seems that new technology impacts just about every aspect of our life. The way we communicate – from phone calls and letters to texts and social media. The way we consume entertainment – from going to a theater to streaming content on multiple devices. Our work life is not immune to these advancements.

Let’s Meet up at Dreamforce #DF17 if You Want the Best SalesTech Advice

Smart Selling Tools

For instance, if you secured one of over 100K hotel rooms that will be booked for the event, consider yourself lucky! Open all day: CSO Insights Lounge in Hotel Zetta lobby. CSO Insights Lounge in Hotel Zetta Lobby : I’ll be presenting how to make sense of the SalesTech landscape.