Hotel Hell Episode Helps Explain Coachable vs. Trainable in Sales

Score More Sales

What a vivid lesson given by the owner of the Inn that Chef Gordon Ramsey visited on his show, Hotel Hell. This episode is called “Lakeview Hotel” and you can watch via the FOX website here.

Hotels…Are You Needlessly Killing Your Repeat Business?

Sell More and Work Less

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently. The Hilton shuttle has standing room only on the way in […]. Observations from the real World client service Colleen Francis Customer Service Engage Selling Solutions Lead Up!

Hot Lessons from Hotel Lobbies

Sales and Marketing

Teaser: Sales and marketing professionals who want to personalize interactions with each of their buyer personas would do well to hang around the concierge desk at an upscale hotel for a while. Issue Date: 2016-05-01. Author: Adele Revella.

Quality Activity Equals Quality Results – Simple?

Jonathan Farrington

General BizTalk Radio Dan McDade Dr. Tony Alessandra Michael Boyette PointClear Sales Thinker Radio St.Pancras Hotel Time Efficiency Time Management Todd Schnick

Should A Sales Person Always Trust Their Hunches?

MTD Sales Training

John Adair tells a story about Conrad Hilton, the Hotel magnate, who was once trying to buy a Chicago Hotel. The deadline was looming for the sealed bids to be placed and Hilton submitted a bid for. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. Sales Stories sales hunches sales success

The Pipeline ? Presenting to Donald Trump

The Pipeline

Architect Barry Thalden, hotel and casino designer and one of my dearest friends for the past 50 years, tells of presenting a proposal to Donald Trump: “I managed to arrange a meeting with Donald Trump. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers.

Heavy Hitter Sales Blog: Top 10 Annual Sales Meeting Hotel.

HeavyHitter Sales

Top 10 Annual Sales Meeting Hotel Location Ideas.   Below, you will find my top 10 hotel locations to hold a sales conference. Also, I did not want to focus on mega-hotel locations like Orlando and Las Vegas (you already know all the places there). Finally, my list is based upon reasonably priced hotels (even though some may sound expensive) and these hotels offer something   beyond the generic meeting place. Biltmore Hotel – Phoenix, Arizona.

Is it Time to Promote or Demote Business Partners?

Sales Benchmark Index

As a successful sales leader, you spend your life chasing airplanes and living in hotels to Make Your Number. Throughout 2018, you will once again prove yourself worthy by flying 100,000+ miles and sleeping in dozens if not hundreds of.

Why Generosity is Good for Your Sales

The Sales Heretic

Which means I stay in a lot of hotels. As a professional speaker, I travel a lot. As a result, I have a lot of appreciation for how hard housekeepers work and how important tips are to them. At the conclusion of a recent stay, I had just left the room with my luggage when [.].

Sales Enablement Gets Defined

Score More Sales

It felt like history being made as more than 250 people from sales enablement practitioners, sales leaders, vendors, and industry experts gathered at University of Texas at Dallas (and a nearby hotel) to help define an industry. B2B sales enablement

Don’t Be One of These Sales People

A Sales Guy

HOTEL SALES OR LACK THERE OF. I continue to be perplexed by hotel sales people and their lack of “selling”. I don’t expect all hotel sales people to call especially if I go through a national rep who knows the program. Is business really that good on the hotel side?

How to Plan Your Next Sales Off-Site Meeting

Sales Benchmark Index

These off-sites are usually in hotel or conference room and not in the office. Off-site meetings happen often in a sales force. Some of you are planning or will be planning one soon. There typically is a robust agenda that covers numerous topics. Those could be a review of the YTD numbers.

Why You Should be Worried About Your Sales Kickoff

Sales Benchmark Index

You’ve invested lots of money to secure your hotel, travel and events. I arrived at an upscale hotel and was greeted with a gift bag. The entire hotel was adorned with the company logo. Sales kickoff (“SKO”) season is under way.

Hotels 135

Let’s Meet up at Dreamforce #DF17 if You Want the Best SalesTech Advice

Smart Selling Tools

For instance, if you secured one of over 100K hotel rooms that will be booked for the event, consider yourself lucky! Open all day: CSO Insights Lounge in Hotel Zetta lobby. CSO Insights Lounge in Hotel Zetta Lobby : I’ll be presenting how to make sense of the SalesTech landscape.

MTD shortlisted for External Learning Solution of the Year 2018

MTD Sales Training

The Awards night is at The Dorchester Hotel, London on 1 st February 2018. I’m very pleased to announce that MTD have been shortlisted as a finalist for another award! The Learning Awards External Learning Solution of the Year 2018. MTD have already had an extremely successful year after winning CIPD Best HR/L&D Supplier 2017 in September and being shortlisted as a finalist in the 2017 Personnel Today Awards for Best HR Supplier Partnership (awards night is 21 st November 2017).

7 Sales Influencers to Follow on Twitter at Dreamforce 2017


Sales Summit: The Top 5 Trends Disrupting Sales Now – Tuesday, November 7, 8:00 AM – 8:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7. – Monday, November 6, 11:00 AM – 11:40 AM – San Francisco Marriott Marquis Hotel, Yerba Buena Salon 7.

Biggest Sales Meeting Mistakes

HeavyHitter Sales

Consider the following when selecting the hotel and meeting facility. This forgotten factor is important because no one likes the hassle of flying all day only to have to shuttle for another hour or two to a hotel.

7 Email Templates That Can Save You 520 Hours Per Year

Hubspot Sales

I’ll need a round-trip flight from [departure city] to [arrival city] as well as a hotel and car rental. Hotel details: Three- or four-star hotel with good reviews (please use to validate for good reviews). Are you a multi-tasker? That might not be a good thing.

Takeaways from the 2017 Sales Enablement Society Conference


A few weeks ago, about 280 of us from around the globe descended upon the Renaissance Hotel in Richardson, TX to continue examining the issues. Late last year, I wrote about something which happened in Palm Beach, FL when the Sales Enablement Society was officially formed.

Folks: IT is all about Execution!

Your Sales Management Guru

Our second stop was Yellowstone, we chose a hotel in the center of the park, Canyon Village-don’t ever stay there, it is a bust. Our experience, which is what hotels deliver, was far from even satisfactory; for over $300 a night we received a Motel 6 environment or less.

Know Your Customer

Score More Sales

Buyers have high expectations which are set by others in your industry – for example when front desk staff greet you buy name at leading hotel chains – you expect that everywhere.

Sales Tips: Handling Requests for Brochures

Customer Centric Selling

Awhile back I was working with a prospect that provided furnished condos as an alternative to hotel rooms for consultants or support people that had lengthy engagements in a location. Sales Tips: Handling Requests for Brochures.

Tip for Busy Executives To Get the Most Out Of Sales Calls

Fill the Funnel

Finding a place to have the meeting is never a problem, whether in your office or on the road from your hotel. Insist on a Video Meeting.

Skype 125

Sales 2.0 Conference; The Huge Sales Blitz and Sales Processes

Understanding the Sales Force

Long before we reached the hotel, he asked how I would be paying and activated the payment screen so that I could pay by credit card and sign the receipt. Then, instead of going around the block so that he could deliver me to the main entrance, he suggested that I could save 5 minutes by getting out across the street from the hotel. He then sped ahead to another hotel where he could be first in line.

Join Me in Raleigh, NC on March 8 & 9 | Jeffrey Gitomer | Sales.

Jeffrey Gitomer

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Store. Online Training. See Jeffrey Live!

Face-to-Face Meetings Are Back in Style

No More Cold Calling

Meeting spaces are proliferating; convention centers are expanding; hotels are experiencing sold-out nights because of meetings and conferences. Susan RoAne explains why in-person connections matter just as much as ever.

Always Be Careful of Your Sales Message - Part 1

Increase Sales

Even with the B2C buyers, they are looking to the Internet for reviews from hotels to restaurants to even healthcare professionals. Yesterday my husband and I heard another sales presentation by a very professional real estate broker. During his sales message, he misspoke a couple of times.

Exceptional London Calling

Sell More and Work Less

These hotel and taxi practices are not difficult to replicate nor are they expensive to implement. For the most part I have had nothing but extraordinary service while in the UK. They will encourage repeat business and increase profits from referrals.

Are You About to be “Commoditized?”

Jonathan Farrington

The topic came up over dinner last week, when a close friend related this horrific story: He arrived in England three days before Christmas last year, and anxious to quickly check into his hotel before heading off to dinner, parked outside the front entrance, grabbed his “man-bag” and went in. It’s good to be back – but then it was great to be away!

The Best Cold Call Script Ever

Hubspot Sales

Let’s say you’re looking for hotel companies who might benefit from your on-site goat yoga classes (who doesn’t want to do shavasana with a baby goat while they’re on vacation.). Search “People who work at hotel” and/or “General manager” with the “Hospitality” filter.

Are You About to be “Commoditized” Or Will You Survive?

Jonathan Farrington

Armed with what remained of his possessions, and some incredible support and assistance from the hotel staff, my friend – after two large brandy’s – set about resurrecting his Christmas: He began by arranging for a hire car to be delivered – using his iPad of course.

Sales Tips: Selling by Titles and Perspective

Customer Centric Selling

A few years ago I worked with a company that sold temporary housing as an alternative to extended stays in hotels. Sales Tips: Selling by Titles and Perspectives. By John Holland, Chief Content Officer, CustomerCentric Selling®.

Top 10 Problems with Channel Sales - Don't be Held Hostage

Understanding the Sales Force

A good example of this is food manufacturers, whose salespeople create a demand with restaurants and hotels, who then purchase the food from their local distributor.

Are You About to be “Commoditized?”

Jonathan Farrington

Armed with what remained of his possessions, and some incredible support and assistance from the hotel staff, my friend – after two large brandy’s – set about resurrecting his Christmas: He began by arranging for a hire car to be delivered – using his iPad of course.

Dreamforce in 5 Easy Steps: Your Dreamforce Survival Kit!

The Sales Hunter

130,000 people encompassing virtually every hotel in San Francisco area. I left for Dreamforce this morning and it’s time for me to share with you my “Dreamforce Survival Kit.” ” This event is so big! If you don’t have a plan, it will overwhelm you. First, you must know what your objectives are before you […]. Blog Networking Professional Selling Skills Sales Development Training Sales Motivation Sales Training dreamforce networking

Top 10 Mistakes Salespeople Make on the Phone (Funny Read)

Understanding the Sales Force

As the story goes, while the parents were back in their hotels, contemplating suicide, worrying about the mental health of their kids, and calling their therapists to deal with their horrible week, the kids on the losing team threw a party! Understanding the Sales Force by Dave Kurlan. Earlier this week, I wrote the "Get Your Butt Out of Your Head" article. At that same tournament, I heard an even funnier story from its director.

The Quicksand of Customer Loyalty Those Nasty Complaints

Increase Sales

For example, I attend a conference at a hotel three times a year. This conference brings at least $100,000 annually to the hotel. The hotel could force me to take it or leave it (that’s our policy, you have heard that before), but the morning waitress remembers my special breakfast order even though I am only there 3 times a year. Building customer loyalty must address unsolved problems aka customer complaints.

When the Training Wheels Come Off

Sales Benchmark Index

Hotels, flights and food. I was lucky enough to be introduced to a sales team’s top performer for 2013. Julie’s Sales Operations leader thought I could learn a lot from her. Half way through the year, she was 90% to goal. Her pipeline was full of opportunities likely to close this quarter.

If “Nice” was a Color, What Color Would it be?

Jonathan Farrington

“Nice” is such a bland adjective, and if it were a color, it would most definitely have to be a lighter shade of grey, don’t you think? It is so insipid, dull and almost lifeless. Or is it?

Vacationer, Prisoner or Enthusiast? Which are you?

Jonathan Farrington

Great hotel, some nice chicks/studs on the course, and you should see what’s in my mini-bar.