Working Through the Stages of Grief With Your Knowledge Base


Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool

Use One Knowledge Base for End-to-End Product Delivery


“I know they do stuff, I’m just not exactly sure what that stuff is.”. How many times have you heard (or let’s be honest, said ) those words from one of your colleagues in reference to another team or department?


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Assess the Health of your Company’s Internal Knowledge Base


We’re here to help you understand and assess your current knowledge setup When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck.

Your Company Deserves a Better Knowledge Base Solution Than a Wiki


A company wiki is a type of knowledge management software: an updatable source of internal company information. Read on to find out why wikis won’t help you solve fundamental problems with your knowledge. knowledge management

Selling In A “Knowledge Based” Economy

Partners in Excellence

The days of product, even solution based differentiation are long passed. Ultimately, the differentiator is the knowledge and experience we bring–both in the selling process and as our customers implement and use our solutions. It’s the knowledge and experience sales teams (not just sales people) bring to customers that become the ultimate differentiator. So knowledge and experience become critical assets to our own success and growth.

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base


It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge managementBut just in case you’re having a tough time dedicating some time to do that much-needed cleanup, here are 6 reasons that spring is the perfect time to get going.

How to Best Align Execution and Strategy Once and for All

SBI Growth

The Essential C-Suite Initiative You Are Overlooking Today. It’s time revenue enablement is elevated to its rightful place among C-suite and boardroom discussions, alongside those of quarterly earnings, diversity and inclusion, and enterprise value. Fully embracing revenue enablement could mean the.

Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair


It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. And effective knowledge transfer is a key inhibitor to team productivity.

3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers


Get Out of the Haus! How to Get Delisted From Spamhaus


Spamhaus distributes five key DNS-based Block Lists (DNSBLs), including the Spamhaus Block List (SBL), Compromises and Snowshoe Block List (CSS), Exploits Block List (XBL), Policy Block List (PBL), and the Domain Block List (DBL). Knowledge Base Reputation

4 Surprising Data Points Email Marketers Should See Before Black Friday


Knowledge Base Marketing Tips UncategorizedAs marketing teams prepare for the holiday season, it’s important to consider the lasting impacts of your peak season email sending. Seven years ago, “Black Friday” was a US-specific holiday.

How we reduced our chat response time from two hours to two minutes


When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. Ultimately, we decided to make the switch from Intercom—our former knowledge base and chat provider—to Zendesk , and went to work migrating all of our support content.

Share Company-Wide Knowledge for Free With Guru's New Light User Role


This user role makes it easy for you to get your entire company on the same page and into the same knowledge base. We’re officially introducing Guru’s new free user role: Light users.

The World of Work Has Changed. The Way We Manage Information Needs to Change, Too.


But the world of wikis, intranets, and knowledge bases hasn’t. It’s time for a new approach to knowledge management — one that’s purpose-built to meet the demands of the new world of work. The world of work has changed.

How to Take a Change Management Approach to Knowledge Centralization


When it comes to creating a centralized knowledge base, the tool you pick is just one piece of the puzzle.

So You Want to Hire a Knowledge Manager


You don’t mean to brag, but your workplace is pretty on track to having a bonafide knowledge-driven culture. You have the tools, you have the enthusiasm, and you even have some employees that love adding to your knowledge base. knowledge management

Knowledge Governance: Where to Start


So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. However, by instituting a team of knowledge champions who can create a governance structure, an organization can set its knowledge base up for ongoing success. knowledge managementCongratulations! But what happens now?

Connect Guru With Microsoft Teams for a Collaborative Wiki


Complementing real-time communication with a collaborative knowledge base is key to keeping teams aligned and productive even when distributed.

Guru Customer Q&A: Via Transportation


A startup with multiple customer support contact centers, Via realized a well-adopted knowledge base was the key to keeping support agents and drivers on the same page. knowledge managementVia is a transportation network and real-time ride sharing company.

Guru the Gathering: Speaker Q&A


During our most recent event, we interviewed Brantley Merritt , a seasoned knowledge manager on the learning & development team at ServiceSource. Serving big tech companies like Microsoft, Google, ServiceSource uses Guru to enable their sales delivery teams and unify all the knowledge across various tools and ecosystems.

How Sugar Serve Enables Customer Self-Service


Knowledge bases or wikis. Self-service portals and knowledge bases can provide additional training and education for employees as an added benefit. Knowledge bases full of FAQs, tutorials, step-by-step guides, and more offer easy ways to search and get what they need.

Sometimes I Wish That I Were More Social

Adaptive Business Services

It’s a research tool and I devote my time to that pursuit and how it can be used to increase my business and knowledge bases. Then I wake up. Ain’t gonna’ happen and I’m ok with that. This being said, with the advent of the internet, being social is more important than ever.

Our Behaviors Mirror Our Beliefs

Increase Sales

In the behavior model, this concept is captured in the term “Knowledge.” Knowledge is the sum total what we know to be true, as we perceive it (perceptions). When we observe the behaviors of another person in any given situation, our perceptions of what happened is added to our knowledge base of that person. From this knowledge base we make assumptions or presumptions regarding how we expect that person will behave in similar situations in the future.

The New Paradigm Post COVID

Sales and Marketing Management

We need to change our perspective, questions, thinking and knowledge base to thrive. Those who are surviving will be required to upgrade their skill set, industry knowledge and market insight. Author: Charles D. Brennan Jr.

The Future Of Work Is Not About Where We Work From

Partners in Excellence

Where past revolutions have primarily impacted labor based jobs and enhanced knowledge based jobs. The current revolution is changing (I don’t think eliminating) knowledge based jobs. I am probably sounding like a broken record.

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models.

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Knowledge Management 101: A Recap of our Knowledge Blog Series


If you’ve been reading our knowledge management blog series, we hope you’ve learned a lot so far. We packaged everything covered in the past nine blog posts into one bite-sized knowledge management guide for you to reference when you want to brush up on the basics of knowledge management.

8 Reasons Why Sales Enablement Is Important to Help You Drive Revenue


If sales readiness is the framework by which companies measure how well prepared they are to meet sales goals, then sales enablement is the process of using content, knowledge, training, and tools to actually prepare your reps. Example: Skill and knowledge gaps.

Onboarding In Sales: Training + Leadership

Sales and Marketing Management

Every sales leader looks for ways to improve the onboarding process and make their team more productive in order to build on the strengths of their talent base to drive revenue. Share the Collective Customer Knowledge.

Activating Your Virtual Sales Force: Inspire, Educate and Connect Your Sellers Remotely

Sales and Marketing Management

By completing knowledge-based learning before the virtual training event, online facilitators can engage sellers more meaningfully during the event. Creating learning campaigns based on sales personas.

Virtual Selling: Knowledge vs. Mastery

Julie Hanson

Virtual Selling Knowledge – without Mastery: If it were enough to “know” that you need to look at the camera to be seen as confident, credible, or interested as you do in person, we wouldn’t force our audience to stare at our foreheads on virtual calls. By Julie Hansen.

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5 Keys for Motivating Your Top Salespeople

Sales and Marketing Management

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. Author: Kevin F. Davis It goes without saying that your top salespeople are the backbone of your team. Sure, they keep the sales rolling in, but they also play a key role in keeping your entire team motivated. When your top few are hard at work, the rest of the team aspires to their greatness.

Why Sales Managers Need Street Smarts

No More Cold Calling

For this month’s guest post, I asked Dr. Tony Alessandra to clear up the definition of formal knowledge versus street smarts, and explain which is better for sales managers. The latter, intelligence within a context, Sternberg also calls street smarts, practical intelligence, or tacit knowledge. “I In any pursuit in life there is a formal knowledge base and an informal knowledge base. The formal knowledge base is what you’re told.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more. As if you didn’t already know, social selling makes a difference in sales. The two studies we’ve done prove it out, you can download them both free here: Social Media and Sales Quota Attainment.

Sales Operations and Company Growth: An Extensive Guide


Sales ops may oversee the onboarding and training of sales reps, ensuring they are set up to succeed by orienting them to the company’s culture, sales processes, knowledge base and other resources. Create a solid knowledge base.

What it Takes to Be a Successful Knowledge Manager


It’s safe to say that knowledge management is a tricky business. Because it’s so important, many companies have created specialized knowledge management jobs that focus on how to best gather, store, and share a business’s organizational knowledge. Articles knowledge

10 Activities to Perform Right in Your CRM

Hubspot Sales

Set up and use custom object-based trigger workflows to automate time-consuming tasks and target your audience where they want to be reached, when they want to be reached. Create a knowledge base.

3 Metrics to Measure the Success of your Company’s Knowledge Management Strategy


It’s an issue as old as knowledge management itself: how do we know if our knowledge management process is succeeding? Measuring the success of knowledge management efforts can be tricky because of how abstract and intangible knowledge can be. Articles knowledge

The Hidden Cost of Being Helpful


When the standard knowledge repositories aren’t delivering answers, where do sales reps get their information? While a lot of required information is covered in training modules and knowledge bases, those resources can quickly become outdated, so managers and subject matter experts end up being interrupted and asked the same questions over and over. “Teamwork makes the dream work!”

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5 Ways To Boost Sales Enablement Through Marketing Content


Smart customer intelligence tools, like Sugar Hint , can expand your sales team’s view and knowledge on campaign activity, correspondence, interactions, and more, between leads and marketing. This makes it easier for salespeople to find relevant documentation and surf the knowledge base.”.