Assess the Health of your Company’s Internal Knowledge Base

Guru

We’re here to help you understand and assess your current knowledge setup When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck.

Your Company Deserves a Better Knowledge Base Solution Than a Wiki

Guru

A company wiki is a type of knowledge management software: an updatable source of internal company information. Read on to find out why wikis won’t help you solve fundamental problems with your knowledge. knowledge management

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3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers

Guru

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

Guru

It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge management

Selling In A “Knowledge Based” Economy

Partners in Excellence

The days of product, even solution based differentiation are long passed. Ultimately, the differentiator is the knowledge and experience we bring–both in the selling process and as our customers implement and use our solutions. It’s the knowledge and experience sales teams (not just sales people) bring to customers that become the ultimate differentiator. So knowledge and experience become critical assets to our own success and growth.

How we reduced our chat response time from two hours to two minutes

Nutshell

When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. Ultimately, we decided to make the switch from Intercom—our former knowledge base and chat provider—to Zendesk , and went to work migrating all of our support content.

Guru Customer Q&A: Via Transportation

Guru

A startup with multiple customer support contact centers, Via realized a well-adopted knowledge base was the key to keeping support agents and drivers on the same page. knowledge managementVia is a transportation network and real-time ride sharing company.

Our Behaviors Mirror Our Beliefs

Increase Sales

In the behavior model, this concept is captured in the term “Knowledge.” Knowledge is the sum total what we know to be true, as we perceive it (perceptions). Now, our behaviors as the other person perceives it, then become part of the other person’s knowledge base of us.

The New User Cadence: Help Your Customers Help Themselves

SalesLoft

You could create FAQs or a knowledge base or online training (all of which SalesLoft has), but even that may not seem like enough. By organizing key assets from SalesLoft University and the SalesLoft Knowledge Base , we’re empowering customers to answer their own questions anytime. .

Why Sales Managers Need Street Smarts

No More Cold Calling

For this month’s guest post, I asked Dr. Tony Alessandra to clear up the definition of formal knowledge versus street smarts, and explain which is better for sales managers. In any pursuit in life there is a formal knowledge base and an informal knowledge base.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more.

Consultative Selling: 5 Strategies You Need in 2018

Hubspot Sales

Build Knowledge-Based Trust. From the customer’s point of view, the greatest need for improvement is in salespeople’s knowledge of the customer’s business and industry,” reports Harvard Business Review, after interviewing more than 300 professionals. What is consultative selling?

The Hidden Cost of Being Helpful

Smart Selling Tools

When the standard knowledge repositories aren’t delivering answers, where do sales reps get their information? So, if it’s costly to interrupt colleagues to ask questions, and knowledge bases are frequently out of date, what’s an organization to do?

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5 Keys for Motivating Your Top Salespeople

Sales and Marketing Management

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. Author: Kevin F. Davis It goes without saying that your top salespeople are the backbone of your team.

3 Ways to Improve RFP Response When Your Whole Team Is Remote

Sales and Marketing Management

Based on what we heard, here are three ways your team can flourish across regions, time zones and even languages. The best part is that with every response this type of knowledge base gets stronger. Evaluate RFP opportunities based on past wins.

The Best 10 Web Chat Tools in 2019

Hubspot Sales

LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. Plus, they can answer questions by integrating with and pulling information from your knowledge base tool. Did you know this?

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The ABC Approach to Increase Sales

Increase Sales

She also shared that one of my perceived competitors in Northwest Indiana does not come close in any way to my executive coaching, facilitation, knowledge of training and development, organizational development consulting and my business ethics.

7 Habits Of Highly Successful Business Development Managers

MTD Sales Training

Successful BDMs ask those deeper questions, because they see them as the only inroad to increasing knowledge about their industry, their products and services and their clients. This generates a passion for learning and building knowledge. Most of your learning will take place on the job and outside of a training classroom, so look for chances to build your knowledge and keep an eye out for improving your learning every day. Increase Your Research Base.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more.

Welcome back – How Was Your Summer?

The Pipeline

To get to that, again leverage your knowledge based on past deals, wins, losses and draws , and base your discovery questions and topics on that.

Finally! A Contact Strategy That I Appreciate

John Barrows

There are three types of contact strategies in my experience: 1) Tailored: where you do research on a specific person or company and then craft multiple, relevant, and direct messages, 2) Targeted: where you segment contacts based on similar characteristics and develop messages that focus on their broad priorities or challenges, and 3) Templated: where you create various, self-serving templates about your great solution and then blast messages out to everyone on a list.

Medical device sales – the book of knowledge is expanding

Sales Training Connection

Book of Knowledge. He talked about a Book of Knowledge that sales reps needed to learn. According to Tim, this Book of Knowledge had “chapters” on clinical information, industry information, competitive information and sales skills that medical device sales reps would need to succeed.

Collaborating Remotely: How Guru Keeps Your Company Connected

Guru

Launching Slack and Zoom in early 2019, they knew they needed to tie their tool stack together with a knowledge management solution—but not just any old silo. New personal Card curation and drafting functionality ) will allow users to optimize their own knowledge workflows.

10 sales incentives that actually motivate sales teams

Zendesk Sell

Online learning courses are great incentives for reps looking to grow their careers or expand their knowledge base. The knowledge they learn in the online courses they win can help ensure that they, and the rest of the team, are successful in the future. Give your employees the opportunity to get where they want to be with knowledge-based incentives. Motivating your sales team month after month is no easy task. Not all sales incentives are created equal.

The 3 fastest ways to fail with a new sales technology

Close.io

Unless you are a sales tech savant, you’ll likely never reach more than 50% of its capabilities without participating in the existing knowledge base around it. When offered 1:1 onboardings, seminars, webinars, or even just a knowledge base, dive in.

The Journey Cadence: Don’t Stop Drivin’ Customer Success

SalesLoft

Emails include info from our Knowledge Base, SalesLoft University, and videos from SalesLoft employees. Next, as I mentioned, it’s a challenge to keep up with our growing customer base. Or if you prefer independent learning, check out the SalesLoft Knowledge Base.

Why building a custom CRM is almost always a bad idea

Nutshell

Frequently asked questions and common troubleshooting problems are often documented in a large knowledge base. As your needs and client base grow, you’ll want a CRM environment that grows with you.

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Knowledge, Awareness and the End Game

A Sales Guy

Most of us have the knowledge to do our jobs well. We trust our knowledge and that’s the problem. Knowledge relies on everything going as planned. Knowledge can get us out of trouble, but it takes longer. Awareness takes knowledge to the next level. Awareness doesn’t let us get comfortable with our knowledge. Awareness adds new information to the knowledge base we already have. You DON’T have all the knowledge.

7 Skills Sales Directors Will Need In 2025

MTD Sales Training

The aptitude and capability to tap into this global knowledge base will give the future sales director the chance to expand their business quicker than ever. It’s no secret that everything in the working environment is evolving. The biggest shifts that are happening in work are being driven by Artificial Intelligence, Globalisation and robotics.

How SalesLoft Uses SalesLoft to Drive Customer Success

SalesLoft

Segmenting your customers based on categories such as healthy or unhealthy adoption helps you serve them better. . Or if you prefer independent learning, check out the SalesLoft Knowledge Base. This is part 1 of a blog series on how we’re using our own platform to fuel success.

Everything You Need to Know About Sales Collateral

Hubspot Sales

Sales collateral for the Retention and Advocacy Stage includes: FAQ and knowledge base. While your sales and marketing teams have remarkable knowledge about your company, products, and customers, they shouldn’t be the only ones dictating what goes into your sales collateral.

Online sales training – it’s time for a second look

Sales Training Connection

They expect sales reps to be knowledgeable about their industry, company, and issues at a higher level of proficiency than ever before. Do knowledge-based product training and sales fundamentals online. Online Sales Training.

Highspot and Clari Connect Go-to-Market Teams for Efficient Revenue Operations

Highspot

Customers can be confident that they’re using the best solutions and enjoy a rapid return on investment through the rich knowledge base of our many existing customers. Today’s winning sales teams know that the modern buyer has changed.

Top 8 Proposify alternatives

PandaDoc

Support Options: 24/7 live chat support, email support, product knowledge base. Description: Focused on snappy, interactive proposals, this proposal software gets a lot of things right by taking a web-based approach to your proposals.

Sales Operations Demystified: What It Is, Why It Matters, and How To Do It Right

Sales Hacker

Optimization of Sales Tools, Knowledge Base and other Assets. In the guide, Matt described the different stages — based on annual recurring revenue (ARR) — at which companies should hire its sales ops people. Content and knowledge base management.

3 Ways AI and Machine Learning Will Affect Sales (& How to Prepare)

Sales Hacker

Using an AI- and ML-based system makes it easy to nurture leads and keep deals moving forward. With AI, you can study their processes, responses, techniques, and gestures — then use these factors to create a knowledge base system that other sales agents use as a resource.

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The Pros and Cons of Following Sales Playbooks

Smart Selling Tools

For them, a good alternative could lie in building a small resource library or knowledge base instead. Fortunately, sales engagement tools such as RevenueGrid help with real-time playbook adherence, uncovering ways salespeople can benefit the organization based on their performance.

What I learned at Dreamforce 2011

Pointclear

With Chatter Service, customers will be able to ask their question once in a familiar social feed, and have the answer come to them in an instant--whether it's from the knowledge base, the community of experts or a service agent.

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3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

Whether due to educational pedigree, knowledge-based or manual employment status or pay grade. Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces. First, the industrial Internet of Things (Industry 4.0

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How to Adapt Your Sales Organization in the Subscription-Based World

Openview

According to Gartner , “By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.” As mentioned previously, the salesperson who closes the deal has developed a relationship with them and also has the knowledge base.