Assess the Health of your Company’s Internal Knowledge Base


We’re here to help you understand and assess your current knowledge setup When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck. There was some ambiguity about a complex product feature update and you needed to review the breakdown. Or you just needed a refresher on how to connect to the office speakers so that you could bump the new jams you’d found over the weekend.

Selling In A “Knowledge Based” Economy

Partners in Excellence

The days of product, even solution based differentiation are long passed. Ultimately, the differentiator is the knowledge and experience we bring–both in the selling process and as our customers implement and use our solutions. It’s the knowledge and experience sales teams (not just sales people) bring to customers that become the ultimate differentiator. So knowledge and experience become critical assets to our own success and growth.


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Your Company Deserves a Better Knowledge Base Solution Than a Wiki


A company wiki is a type of knowledge management software: an updatable source of internal company information. And because Guru was founded on the idea of Slack integration, we know why: By adding an internal wiki to your comms platform, you can access your entire knowledge base without interrupting the conversation. Read on to find out why wikis won’t help you solve fundamental problems with your knowledge. knowledge management

3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers


6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base


It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge managementBut just in case you’re having a tough time dedicating some time to do that much-needed cleanup, here are 6 reasons that spring is the perfect time to get going.

How to Best Align Execution and Strategy Once and for All

Sales Benchmark Index

The Essential C-Suite Initiative You Are Overlooking Today. It’s time revenue enablement is elevated to its rightful place among C-suite and boardroom discussions, alongside those of quarterly earnings, diversity and inclusion, and enterprise value. Fully embracing revenue enablement could mean the.

Knowledge Governance: Where to Start


So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. However, by instituting a team of knowledge champions who can create a governance structure, an organization can set its knowledge base up for ongoing success. knowledge managementCongratulations! But what happens now?

Connect Guru With Microsoft Teams for a Collaborative Wiki


Complementing real-time communication with a collaborative knowledge base is key to keeping teams aligned and productive even when distributed.

Guru Customer Q&A: Via Transportation


A startup with multiple customer support contact centers, Via realized a well-adopted knowledge base was the key to keeping support agents and drivers on the same page. But when the COVID-19 pandemic forced them to make critical changes to their business, they developed into a fully knowledge-driven culture , and saw Guru adoption skyrocket. knowledge managementVia is a transportation network and real-time ride sharing company.

Guru the Gathering: Speaker Q&A


During our most recent event, we interviewed Brantley Merritt , a seasoned knowledge manager on the learning & development team at ServiceSource. Serving big tech companies like Microsoft, Google, ServiceSource uses Guru to enable their sales delivery teams and unify all the knowledge across various tools and ecosystems.

Our Behaviors Mirror Our Beliefs

Increase Sales

In the behavior model, this concept is captured in the term “Knowledge.” Knowledge is the sum total what we know to be true, as we perceive it (perceptions). When we observe the behaviors of another person in any given situation, our perceptions of what happened is added to our knowledge base of that person. From this knowledge base we make assumptions or presumptions regarding how we expect that person will behave in similar situations in the future.

The New Paradigm Post COVID

Sales and Marketing Management

We need to change our perspective, questions, thinking and knowledge base to thrive. Those who are surviving will be required to upgrade their skill set, industry knowledge and market insight. Author: Charles D. Brennan Jr.

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models.

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Onboarding In Sales: Training + Leadership

Sales and Marketing Management

Every sales leader looks for ways to improve the onboarding process and make their team more productive in order to build on the strengths of their talent base to drive revenue. Share the Collective Customer Knowledge.

Why Sales Managers Need Street Smarts

No More Cold Calling

For this month’s guest post, I asked Dr. Tony Alessandra to clear up the definition of formal knowledge versus street smarts, and explain which is better for sales managers. The latter, intelligence within a context, Sternberg also calls street smarts, practical intelligence, or tacit knowledge. “I In any pursuit in life there is a formal knowledge base and an informal knowledge base. The formal knowledge base is what you’re told.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more. As if you didn’t already know, social selling makes a difference in sales. The two studies we’ve done prove it out, you can download them both free here: Social Media and Sales Quota Attainment.

The Hidden Cost of Being Helpful

Smart Selling Tools

When the standard knowledge repositories aren’t delivering answers, where do sales reps get their information? While a lot of required information is covered in training modules and knowledge bases, those resources can quickly become outdated, so managers and subject matter experts end up being interrupted and asked the same questions over and over. “Teamwork makes the dream work!”

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Consultative Selling: 5 Strategies You Need in 2018

Hubspot Sales

Build Knowledge-Based Trust. From the customer’s point of view, the greatest need for improvement is in salespeople’s knowledge of the customer’s business and industry,” reports Harvard Business Review, after interviewing more than 300 professionals. 2) Build Knowledge-Based Trust. Sellers can overcome this obstacle by developing knowledge-based trust, which builds from actions that are consistent with words. What is consultative selling?

26 CRM Techniques and Strategies for Customer Retention


Knowledge Base. Asynchronous resources in your knowledge base are vital to any updates or changes to your products or services. Make knowledge base articles and videos more available with a few easy clicks so nobody is left in the dark.

The New User Cadence: Help Your Customers Help Themselves


You could create FAQs or a knowledge base or online training (all of which SalesLoft has), but even that may not seem like enough. By organizing key assets from SalesLoft University and the SalesLoft Knowledge Base , we’re empowering customers to answer their own questions anytime. . We share a startup checklist for users to set up their accounts, videos to help them do it, and links to SalesLoft University and our knowledge base.

5 Keys for Motivating Your Top Salespeople

Sales and Marketing Management

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. Author: Kevin F. Davis It goes without saying that your top salespeople are the backbone of your team. Sure, they keep the sales rolling in, but they also play a key role in keeping your entire team motivated. When your top few are hard at work, the rest of the team aspires to their greatness.

7 Habits Of Highly Successful Business Development Managers

MTD Sales Training

Successful BDMs ask those deeper questions, because they see them as the only inroad to increasing knowledge about their industry, their products and services and their clients. This generates a passion for learning and building knowledge. Most of your learning will take place on the job and outside of a training classroom, so look for chances to build your knowledge and keep an eye out for improving your learning every day. Increase Your Research Base.

The ABC Approach to Increase Sales

Increase Sales

She also shared that one of my perceived competitors in Northwest Indiana does not come close in any way to my executive coaching, facilitation, knowledge of training and development, organizational development consulting and my business ethics. This capacity is about your knowledge base and the ability to apply that knowledge base. Have you ever considered to increase sales is as simple as being: Authentic? Believable? Consistent?

Finally! A Contact Strategy That I Appreciate

John Barrows

There are three types of contact strategies in my experience: 1) Tailored: where you do research on a specific person or company and then craft multiple, relevant, and direct messages, 2) Targeted: where you segment contacts based on similar characteristics and develop messages that focus on their broad priorities or challenges, and 3) Templated: where you create various, self-serving templates about your great solution and then blast messages out to everyone on a list.

Top eSignature software that offer a free trial or permanent free plan


Support Options: Product knowledge base, community forums online training, online chat. Platform Availability: Browser-based, available across all platforms. Support Options: Email forms, online knowledge base, video library, forums, live chat.

The Best 10 Web Chat Tools in 2019

Hubspot Sales

LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. Plus, they can answer questions by integrating with and pulling information from your knowledge base tool. Use a pre-chat form to collect contact information and send targeted messages based on the behavior of your contacts. Did you know this?

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5 Insane Tips for Enhancing B2B Customer Experience


And unlike the B2C domain, B2B customers drive purchasing decisions based more on logical rationales instead of solely relying on emotions. Based on the data collected, meaningful content and sales strategies can be curated to further influence sales and revenues.

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Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more. As if you didn’t already know, social selling makes a difference in sales. The two studies we’ve done prove it out, you can download them both free here: Social Media and Sales Quota Attainment.

Welcome back – How Was Your Summer?

The Pipeline

To get to that, again leverage your knowledge based on past deals, wins, losses and draws , and base your discovery questions and topics on that. Remember you will need to handicap based on your closing average; meaning if you need four more sales, and you have a 3:1 closing average, you need to be able to identify 12 prospects, no room for dead wood or wishful thinking.

10 sales incentives that actually motivate sales teams

Zendesk Sell

Online learning courses are great incentives for reps looking to grow their careers or expand their knowledge base. The knowledge they learn in the online courses they win can help ensure that they, and the rest of the team, are successful in the future. Give your employees the opportunity to get where they want to be with knowledge-based incentives. Motivating your sales team month after month is no easy task. Not all sales incentives are created equal.

Knowledge, Awareness and the End Game

A Sales Guy

Most of us have the knowledge to do our jobs well. We trust our knowledge and that’s the problem. Knowledge relies on everything going as planned. Knowledge can get us out of trouble, but it takes longer. Awareness takes knowledge to the next level. Awareness doesn’t let us get comfortable with our knowledge. Awareness adds new information to the knowledge base we already have. You DON’T have all the knowledge.

3 Ways to Improve RFP Response When Your Whole Team Is Remote

Sales and Marketing Management

Based on what we heard, here are three ways your team can flourish across regions, time zones and even languages. The best part is that with every response this type of knowledge base gets stronger. Evaluate RFP opportunities based on past wins. Angela Earl is vice president of global marketing at RFPIO , a cloud-based software that enables companies to streamline their proposal response process Author: Angela Earl Everyone is apart.

Rethinking the Future of the Organization


This is a good time for knowledge-based organizations to focus on identifying new opportunities and challenging the mindset to see positive. Difficult times call for the change.

7 Skills Sales Directors Will Need In 2025

MTD Sales Training

The aptitude and capability to tap into this global knowledge base will give the future sales director the chance to expand their business quicker than ever. It’s no secret that everything in the working environment is evolving. The biggest shifts that are happening in work are being driven by Artificial Intelligence, Globalisation and robotics.

Medical device sales – the book of knowledge is expanding

Sales Training Connection

Book of Knowledge. He talked about a Book of Knowledge that sales reps needed to learn. According to Tim, this Book of Knowledge had “chapters” on clinical information, industry information, competitive information and sales skills that medical device sales reps would need to succeed. Then he went on to extend his arms broadly, sharing that the Book of Knowledge is growing exponentially. Competitive Knowledge – how their devices work.

Tips to Building a Sustainable Online Business (video)


How to build a subscription-based business that will bring you recurring revenue? In this Expert Insight Interview, Anna DiGilio provides tips on building a sustainable online business by selling your knowledge as a digital product.

How to Adapt Your Sales Organization in the Subscription-Based World


According to Gartner , “By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.” As mentioned previously, the salesperson who closes the deal has developed a relationship with them and also has the knowledge base. The post How to Adapt Your Sales Organization in the Subscription-Based World appeared first on OpenView Labs.

The next big idea in sales leadership in 2020 & beyond


This called for coaching the sales leaders on the basis of knowledge repositories formulated on the basis of previous examples and experiences. Knowledge Base Another support tool that can help your customers and site visitors arrive at a firm decision is the knowledge base.

The Future Of Selling, Not What You Think It Will Be

Partners in Excellence

As much as we may fool ourselves into thinking it’s about the technology, we cannot escape the fact that, particularly in knowledge based jobs, getting work done, making progress is about connecting people in meaningful ways.

How To Build A Learning Culture In A Company (video)


The interview discusses: How to learn and use our knowledge. The knowledge we gain can be used both externally and internally. External use of knowledge would be to answer all the questions that clients have regarding taxes or how and why we do something.