Assess the Health of your Company’s Internal Knowledge Base


We’re here to help you understand and assess your current knowledge setup When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck.

3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers


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6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base


It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge management

Selling In A “Knowledge Based” Economy

Partners in Excellence

The days of product, even solution based differentiation are long passed. Ultimately, the differentiator is the knowledge and experience we bring–both in the selling process and as our customers implement and use our solutions. It’s the knowledge and experience sales teams (not just sales people) bring to customers that become the ultimate differentiator. So knowledge and experience become critical assets to our own success and growth.

How we reduced our chat response time from two hours to two minutes


When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. Ultimately, we decided to make the switch from Intercom—our former knowledge base and chat provider—to Zendesk , and went to work migrating all of our support content.

Knowledge Governance: Where to Start


So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. knowledge managementCongratulations! But what happens now?

Why Sales Managers Need Street Smarts

No More Cold Calling

For this month’s guest post, I asked Dr. Tony Alessandra to clear up the definition of formal knowledge versus street smarts, and explain which is better for sales managers. In any pursuit in life there is a formal knowledge base and an informal knowledge base.

The Hidden Cost of Being Helpful

Smart Selling Tools

When the standard knowledge repositories aren’t delivering answers, where do sales reps get their information? So, if it’s costly to interrupt colleagues to ask questions, and knowledge bases are frequently out of date, what’s an organization to do?

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Consultative Selling: 5 Strategies You Need in 2018

Hubspot Sales

Build Knowledge-Based Trust. From the customer’s point of view, the greatest need for improvement is in salespeople’s knowledge of the customer’s business and industry,” reports Harvard Business Review, after interviewing more than 300 professionals. What is consultative selling?

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more.

5 Keys for Motivating Your Top Salespeople

Sales and Marketing Management

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. Author: Kevin F. Davis It goes without saying that your top salespeople are the backbone of your team.

The Best 10 Web Chat Tools in 2019

Hubspot Sales

LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. Plus, they can answer questions by integrating with and pulling information from your knowledge base tool. Did you know this?

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The ABC Approach to Increase Sales

Increase Sales

She also shared that one of my perceived competitors in Northwest Indiana does not come close in any way to my executive coaching, facilitation, knowledge of training and development, organizational development consulting and my business ethics.

7 Habits Of Highly Successful Business Development Managers

MTD Sales Training

Successful BDMs ask those deeper questions, because they see them as the only inroad to increasing knowledge about their industry, their products and services and their clients. This generates a passion for learning and building knowledge. Most of your learning will take place on the job and outside of a training classroom, so look for chances to build your knowledge and keep an eye out for improving your learning every day. Increase Your Research Base.

The 3 fastest ways to fail with a new sales technology

Unless you are a sales tech savant, you’ll likely never reach more than 50% of its capabilities without participating in the existing knowledge base around it. When offered 1:1 onboardings, seminars, webinars, or even just a knowledge base, dive in.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more.

Finally! A Contact Strategy That I Appreciate

John Barrows

There are three types of contact strategies in my experience: 1) Tailored: where you do research on a specific person or company and then craft multiple, relevant, and direct messages, 2) Targeted: where you segment contacts based on similar characteristics and develop messages that focus on their broad priorities or challenges, and 3) Templated: where you create various, self-serving templates about your great solution and then blast messages out to everyone on a list.

Welcome back – How Was Your Summer?

The Pipeline

To get to that, again leverage your knowledge based on past deals, wins, losses and draws , and base your discovery questions and topics on that.

10 sales incentives that actually motivate sales teams

Zendesk Sell

Online learning courses are great incentives for reps looking to grow their careers or expand their knowledge base. The knowledge they learn in the online courses they win can help ensure that they, and the rest of the team, are successful in the future. Give your employees the opportunity to get where they want to be with knowledge-based incentives. Motivating your sales team month after month is no easy task. Not all sales incentives are created equal.

Medical device sales – the book of knowledge is expanding

Sales Training Connection

Book of Knowledge. He talked about a Book of Knowledge that sales reps needed to learn. According to Tim, this Book of Knowledge had “chapters” on clinical information, industry information, competitive information and sales skills that medical device sales reps would need to succeed.

The Pros and Cons of Following Sales Playbooks

Smart Selling Tools

For them, a good alternative could lie in building a small resource library or knowledge base instead. Fortunately, sales engagement tools such as RevenueGrid help with real-time playbook adherence, uncovering ways salespeople can benefit the organization based on their performance.

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How to Turn Your Sales Process into a Powerful Branding Tool


You should also allow customers to self-help by having an FAQ or knowledge-based answers. Know their names and purchasing history, contact them regularly with up to date offers, make sure they know you`re thinking of them by touching base and asking if you can help in any way.

7 Skills Sales Directors Will Need In 2025

MTD Sales Training

The aptitude and capability to tap into this global knowledge base will give the future sales director the chance to expand their business quicker than ever. It’s no secret that everything in the working environment is evolving. The biggest shifts that are happening in work are being driven by Artificial Intelligence, Globalisation and robotics.

Knowledge, Awareness and the End Game

A Sales Guy

Most of us have the knowledge to do our jobs well. We trust our knowledge and that’s the problem. Knowledge relies on everything going as planned. Knowledge can get us out of trouble, but it takes longer. Awareness takes knowledge to the next level. Awareness doesn’t let us get comfortable with our knowledge. Awareness adds new information to the knowledge base we already have. You DON’T have all the knowledge.

Why building a custom CRM is almost always a bad idea


Frequently asked questions and common troubleshooting problems are often documented in a large knowledge base. As your needs and client base grow, you’ll want a CRM environment that grows with you.

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Sales Operations Demystified: What It Is, Why It Matters, and How To Do It Right

Sales Hacker

Optimization of Sales Tools, Knowledge Base and other Assets. In the guide, Matt described the different stages — based on annual recurring revenue (ARR) — at which companies should hire its sales ops people. Content and knowledge base management.

8 best alternatives to DocuSign


Support Options: 24/7 live chat support, email support, product knowledge base. Along with email support and an extensive product knowledge base, PandaDoc offers 24/7 live chat support so you can ask questions and get answers when you need them most.

3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

Whether due to educational pedigree, knowledge-based or manual employment status or pay grade. Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces. First, the industrial Internet of Things (Industry 4.0

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How to See the Competitive Game of Sales in Slow Motion

Anthony Iannarino

His knowledge and experience make the game move slower for him. Maybe because every new salesperson’s knowledge base starts at zero, much of what Hanan taught is unknown to most salespeople. My brother-in-law is a football coach.

Highspot and Clari Connect Go-to-Market Teams for Efficient Revenue Operations


Customers can be confident that they’re using the best solutions and enjoy a rapid return on investment through the rich knowledge base of our many existing customers. Today’s winning sales teams know that the modern buyer has changed.

Online sales training – it’s time for a second look

Sales Training Connection

They expect sales reps to be knowledgeable about their industry, company, and issues at a higher level of proficiency than ever before. Do knowledge-based product training and sales fundamentals online. Online Sales Training.

Ways to Achieve Productive Use of Time at Dreamforce 2019


The event is the perfect opportunity to expand your knowledge base around your industry and/or role. It’s about that time again. Time to start preparing for Dreamforce , the biggest Salesforce event of the year.

Turning Connections To Conversations When Selling With LinkedIn, Episode #112


That’s a HUGE advantage when it comes to building the knowledge base you need in order to effectively connect with prospects through LinkedIn. Subscribe to Selling With Social. Apple Podcasts | Stitcher | Google Play | Google Podcasts.

Today, Learning is a Constant Thing


If you look back in history, knowledge wasn’t broadly accessible, and was very “top-down.” In some cases knowledge was so fiercely guarded it became like the Freemasons—you had to be part of some secret society to obtain it. The Knowledge Chase.

How to Adapt Your Sales Organization in the Subscription-Based World


According to Gartner , “By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.” As mentioned previously, the salesperson who closes the deal has developed a relationship with them and also has the knowledge base.

What I learned at Dreamforce 2011


With Chatter Service, customers will be able to ask their question once in a familiar social feed, and have the answer come to them in an instant--whether it's from the knowledge base, the community of experts or a service agent.

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3 Ways AI and Machine Learning Will Affect Sales (& How to Prepare)

Sales Hacker

Using an AI- and ML-based system makes it easy to nurture leads and keep deals moving forward. With AI, you can study their processes, responses, techniques, and gestures — then use these factors to create a knowledge base system that other sales agents use as a resource.

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CRM Selection: Service and Cost


Pipeliner also offers instant chat, our knowledge base and the product tour as additional support methods. In choosing a CRM, how important is service, and how does service tie into cost? CRM Support.

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3 Steps to Effectively Move Beyond ‘Sales Coaching’

Sales and Marketing Management

Because this method is experience-based instead of program-based, sales reps get a better understanding of “This is how we sell.” And leaders can more efficiently manage individual development by tooling the knowledge-based behaviors and focusing more on those processes that require complex assimilation. Author: Rick Cheatham Most leaders believe that strong salespeople are born sellers.

Turning Connections To Conversations When Selling With LinkedIn, Episode #112


That’s a HUGE advantage when it comes to building the knowledge base you need in order to effectively connect with prospects through LinkedIn. Subscribe to Selling With Social. Apple Podcasts | Stitcher | Google Play | Google Podcasts.