Working Through the Stages of Grief With Your Knowledge Base


Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool

Use One Knowledge Base for End-to-End Product Delivery


“I know they do stuff, I’m just not exactly sure what that stuff is.”. How many times have you heard (or let’s be honest, said ) those words from one of your colleagues in reference to another team or department?


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Assess the Health of your Company’s Internal Knowledge Base


We’re here to help you understand and assess your current knowledge setup When’s the last time you’ve had a one-off question at work? Maybe you were looking for a specific slide to include in your pitch deck.

Your Company Deserves a Better Knowledge Base Solution Than a Wiki


A company wiki is a type of knowledge management software: an updatable source of internal company information. Read on to find out why wikis won’t help you solve fundamental problems with your knowledge. knowledge management

Selling In A “Knowledge Based” Economy

Partners in Excellence

The days of product, even solution based differentiation are long passed. Ultimately, the differentiator is the knowledge and experience we bring–both in the selling process and as our customers implement and use our solutions. It’s the knowledge and experience sales teams (not just sales people) bring to customers that become the ultimate differentiator. So knowledge and experience become critical assets to our own success and growth.

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base


It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge managementBut just in case you’re having a tough time dedicating some time to do that much-needed cleanup, here are 6 reasons that spring is the perfect time to get going.

How to Best Align Execution and Strategy Once and for All

Sales Benchmark Index

The Essential C-Suite Initiative You Are Overlooking Today. It’s time revenue enablement is elevated to its rightful place among C-suite and boardroom discussions, alongside those of quarterly earnings, diversity and inclusion, and enterprise value. Fully embracing revenue enablement could mean the.

How we reduced our chat response time from two hours to two minutes


When I looked closer at the rate and kinds of interactions that the Support team was having on a daily basis, the root of the problem became clear to me right away: We had too many people asking us questions, when the answers were readily available in our knowledge base. Ultimately, we decided to make the switch from Intercom—our former knowledge base and chat provider—to Zendesk , and went to work migrating all of our support content.

How to Take a Change Management Approach to Knowledge Centralization


When it comes to creating a centralized knowledge base, the tool you pick is just one piece of the puzzle.

Knowledge Governance: Where to Start


So you’ve rebuilt your knowledge base. Even when starting out with the best of intentions, it’s easy for teams — and companies — to let a clean knowledge base gradually become unusable. However, by instituting a team of knowledge champions who can create a governance structure, an organization can set its knowledge base up for ongoing success. knowledge managementCongratulations! But what happens now?

Connect Guru With Microsoft Teams for a Collaborative Wiki


Complementing real-time communication with a collaborative knowledge base is key to keeping teams aligned and productive even when distributed.

The Future Of Work Is Not About Where We Work From

Partners in Excellence

Where past revolutions have primarily impacted labor based jobs and enhanced knowledge based jobs. The current revolution is changing (I don’t think eliminating) knowledge based jobs. I am probably sounding like a broken record.

Guru Customer Q&A: Via Transportation


A startup with multiple customer support contact centers, Via realized a well-adopted knowledge base was the key to keeping support agents and drivers on the same page. knowledge managementVia is a transportation network and real-time ride sharing company.

Guru the Gathering: Speaker Q&A


During our most recent event, we interviewed Brantley Merritt , a seasoned knowledge manager on the learning & development team at ServiceSource. Serving big tech companies like Microsoft, Google, ServiceSource uses Guru to enable their sales delivery teams and unify all the knowledge across various tools and ecosystems.

Our Behaviors Mirror Our Beliefs

Increase Sales

In the behavior model, this concept is captured in the term “Knowledge.” Knowledge is the sum total what we know to be true, as we perceive it (perceptions). When we observe the behaviors of another person in any given situation, our perceptions of what happened is added to our knowledge base of that person. From this knowledge base we make assumptions or presumptions regarding how we expect that person will behave in similar situations in the future.

10 Activities to Perform Right in Your CRM

Hubspot Sales

Set up and use custom object-based trigger workflows to automate time-consuming tasks and target your audience where they want to be reached, when they want to be reached. Create a knowledge base.

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The New User Cadence: Help Your Customers Help Themselves


You could create FAQs or a knowledge base or online training (all of which SalesLoft has), but even that may not seem like enough. By organizing key assets from SalesLoft University and the SalesLoft Knowledge Base , we’re empowering customers to answer their own questions anytime. .

The New Paradigm Post COVID

Sales and Marketing Management

We need to change our perspective, questions, thinking and knowledge base to thrive. Those who are surviving will be required to upgrade their skill set, industry knowledge and market insight. Author: Charles D. Brennan Jr.

5 Ways To Boost Sales Enablement Through Marketing Content


Smart customer intelligence tools, like Sugar Hint , can expand your sales team’s view and knowledge on campaign activity, correspondence, interactions, and more, between leads and marketing. This makes it easier for salespeople to find relevant documentation and surf the knowledge base.”.

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models.

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Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more. As if you didn’t already know, social selling makes a difference in sales. The two studies we’ve done prove it out, you can download them both free here: Social Media and Sales Quota Attainment.

Why Sales Managers Need Street Smarts

No More Cold Calling

For this month’s guest post, I asked Dr. Tony Alessandra to clear up the definition of formal knowledge versus street smarts, and explain which is better for sales managers. The latter, intelligence within a context, Sternberg also calls street smarts, practical intelligence, or tacit knowledge. “I In any pursuit in life there is a formal knowledge base and an informal knowledge base. The formal knowledge base is what you’re told.

Activating Your Virtual Sales Force: Inspire, Educate and Connect Your Sellers Remotely

Sales and Marketing Management

By completing knowledge-based learning before the virtual training event, online facilitators can engage sellers more meaningfully during the event. Creating learning campaigns based on sales personas.

The Hidden Cost of Being Helpful

Smart Selling Tools

When the standard knowledge repositories aren’t delivering answers, where do sales reps get their information? While a lot of required information is covered in training modules and knowledge bases, those resources can quickly become outdated, so managers and subject matter experts end up being interrupted and asked the same questions over and over. “Teamwork makes the dream work!”

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Onboarding In Sales: Training + Leadership

Sales and Marketing Management

Every sales leader looks for ways to improve the onboarding process and make their team more productive in order to build on the strengths of their talent base to drive revenue. Share the Collective Customer Knowledge.

How to use CRM collaboration tools to close deals faster


I previously wrote a knowledge base article about selecting helpful dashboard cards based on your department or role within your organization.

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26 CRM Techniques and Strategies for Customer Retention


Knowledge Base. Asynchronous resources in your knowledge base are vital to any updates or changes to your products or services. Make knowledge base articles and videos more available with a few easy clicks so nobody is left in the dark.

7 Habits Of Highly Successful Business Development Managers

MTD Sales Training

Successful BDMs ask those deeper questions, because they see them as the only inroad to increasing knowledge about their industry, their products and services and their clients. This generates a passion for learning and building knowledge. Most of your learning will take place on the job and outside of a training classroom, so look for chances to build your knowledge and keep an eye out for improving your learning every day. Increase Your Research Base.

5 Keys for Motivating Your Top Salespeople

Sales and Marketing Management

Whatever it is, it should challenge what they know and expand their skill set and/or knowledge base. Author: Kevin F. Davis It goes without saying that your top salespeople are the backbone of your team. Sure, they keep the sales rolling in, but they also play a key role in keeping your entire team motivated. When your top few are hard at work, the rest of the team aspires to their greatness.

The ABC Approach to Increase Sales

Increase Sales

She also shared that one of my perceived competitors in Northwest Indiana does not come close in any way to my executive coaching, facilitation, knowledge of training and development, organizational development consulting and my business ethics. This capacity is about your knowledge base and the ability to apply that knowledge base. Have you ever considered to increase sales is as simple as being: Authentic? Believable? Consistent?

How I Use Real-Time AI to Cut my Follow-up Time by 67% and Accelerate Deals

Sales Hacker

If I had any, I’d hit up Outreach’s knowledge base for product information and Google for more general content. Looking to derail a sales call? Try saying something like: “Let me send you pricing after the call.”. Or, what about: “I’m not sure about that integration.”.

Consultative Selling: 5 Strategies You Need in 2018


Build Knowledge-Based Trust. From the customer’s point of view, the greatest need for improvement is in salespeople’s knowledge of the customer’s business and industry,” reports Harvard Business Review, after interviewing more than 300 professionals. What is consultative selling?

Knowledge, Awareness and the End Game

A Sales Guy

Most of us have the knowledge to do our jobs well. We trust our knowledge and that’s the problem. Knowledge relies on everything going as planned. Knowledge can get us out of trouble, but it takes longer. Awareness takes knowledge to the next level. Awareness doesn’t let us get comfortable with our knowledge. Awareness adds new information to the knowledge base we already have. You DON’T have all the knowledge.

3 Ways to Improve RFP Response When Your Whole Team Is Remote

Sales and Marketing Management

Based on what we heard, here are three ways your team can flourish across regions, time zones and even languages. The best part is that with every response this type of knowledge base gets stronger. Evaluate RFP opportunities based on past wins.

Up Your Social Selling Game

A Sales Guy

I’ll be breaking from the pack and talking about social learning and how you can use social to increase your knowledge base around your customers, your competitors, the industry, your business acumen, trends, your product and more. As if you didn’t already know, social selling makes a difference in sales. The two studies we’ve done prove it out, you can download them both free here: Social Media and Sales Quota Attainment.

5 Insane Tips for Enhancing B2B Customer Experience


And unlike the B2C domain, B2B customers drive purchasing decisions based more on logical rationales instead of solely relying on emotions. Based on the data collected, meaningful content and sales strategies can be curated to further influence sales and revenues.

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The Journey Cadence: Don’t Stop Drivin’ Customer Success


Emails include info from our Knowledge Base, SalesLoft University, and videos from SalesLoft employees. Next, as I mentioned, it’s a challenge to keep up with our growing customer base. Or if you prefer independent learning, check out the SalesLoft Knowledge Base.

Finally! A Contact Strategy That I Appreciate

John Barrows

There are three types of contact strategies in my experience: 1) Tailored: where you do research on a specific person or company and then craft multiple, relevant, and direct messages, 2) Targeted: where you segment contacts based on similar characteristics and develop messages that focus on their broad priorities or challenges, and 3) Templated: where you create various, self-serving templates about your great solution and then blast messages out to everyone on a list.

The Best 10 Web Chat Tools in 2019

Hubspot Sales

LiveZilla is a web chat tool that offers unique features like screen sharing, real-time translation, and a global knowledge base. Plus, they can answer questions by integrating with and pulling information from your knowledge base tool. Use a pre-chat form to collect contact information and send targeted messages based on the behavior of your contacts. Did you know this?

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9 best alternatives to DocuSign


Support options: 24/7 live chat support, email support, product knowledge base. Along with email support and an extensive product knowledge base, PandaDoc offers 24/7 live chat support so you can ask questions and get answers when you need them most.