article thumbnail

Managing Positive Churn is Not the Answer to Improving Commercial Productivity

SBI Growth

They think they have the secret to improving commercial productivity: managing positive churn. CEOs have set the stage for success in 2024 with a solid growth strategy, but they need their talent to be ready to execute on revenue capture opportunities.

Churn 177
article thumbnail

5 Ways to Minimize Customer Churn During Challenging Times

Sales and Marketing Management

The key to minimizing churn during these times requires an agile team that uses data and insights to best serve its customers. The post 5 Ways to Minimize Customer Churn During Challenging Times appeared first on Sales & Marketing Management.

Churn 326
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Churn Is A Variable of Quota You Need To Know

The Pipeline

Specifically, churn , lost revenue that must be made up for in addition to new revenue goals. Churn is not a negative or a fault, but a factor. Forgetting about churn when planning your attack or activity, is a mistake many make that you do not have to. Churn is a variable of quota you need to know. Churn Is Not All Bad.

Churn 310
article thumbnail

Reduce Churn and Drive Renewals with Customer Success Alignment

Force Management

When CS is able to maintain continuity through handoffs and convey value through the post-sale stages of the customer relationship, organizations reap the benefits of high renewal rates, reduced churn, and increases in Net Retention Revenue.

Churn 133
article thumbnail

The Modern Customer Success Playbook

Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base. Satisfaction won’t cut it. But where do you start?

article thumbnail

Combatting the Top Causes of Agency Customer Churn

Sales and Marketing Management

Here are some of the factors I’ve observed prompting the most agency churn, together with some especially effective steps that owners take to plug up those leaks. The post Combatting the Top Causes of Agency Customer Churn appeared first on Sales & Marketing Management.

Churn 120
article thumbnail

Churn Reduction: 5 Powerful Strategies For Preventing Customer Churn

Gong.io

Nick joined a small army of Gongsters for a conversation on strategies to reduce churn. . Now you can pretend you were there too… Read on to learn why Gainsight took a ‘current-customer approach’ during the pandemic, and get the scoop on five key strategies to reduce churn that worked. True in a down any economy. .

Churn 115
article thumbnail

How B2B Buying Has Changed – And How Sales Teams Must Adapt

Buying has transformed radically in the last half-decade, causing growth rates to plummet, customer acquisition costs to skyrocket, and churn rates to surge. A dramatic shift has occurred in the B2B landscape.

article thumbnail

4 Competencies of a Successful Sales Team

Speaker: Collin Stewart, Co-Founder & Co-CEO, Predictable Revenue

In this webinar you will learn how to: Determine if your product is addressing a need within the market; Align your messaging, channels and tactics; Shape your sales strategies to reduce churn; Measure the effectiveness of your strategies in relation to your revenue; And more! October 29, 2019 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST.