Top 3 Customer Retention Metrics

Sales Benchmark Index

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth

Retention is the New Growth – Why Customer Success Is Critical Today

Sales Benchmark Index

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.

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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?

Why a Chief Customer Officer Is the CEO’s Key to Customer Retention

Sales Benchmark Index

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Legendary Presentations: eLearning, Sales Collateral, and Defeating Death-by-PowerPoint

Speaker: Richard Goring, Director, BrightCarbon

By the end of this session, you’ll be ready to: Capture attention and maximize retention in a tiny amount of time. Presentations have a well-earned reputation for being terrible snooze-fests full of boring bullets and Death by PowerPoint.

Are Client Retention Folks the Best Salespeople in Your Company?

Babette Ten Haken

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention.

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

Virtual Client Retention Strategies leverage Sincerity not Scripting

Babette Ten Haken

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Especially in moving “yesterday’s” business and client acquisition models forward.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Create a Flexible Client Retention Strategy as Clients Pivot

Babette Ten Haken

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken.

7 Must-Have Automated Documents for Sales Success

retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

6 Marketing Strategies for B2B Customer Retention

Sales and Marketing Management

To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention.

Are Customer Acquisition Stories also Customer Retention Stories?

Babette Ten Haken

What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories?

Uncomfortable Business Stories are Client Retention Stories

Babette Ten Haken

Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken.

Are You a Trusted Client Retention Specialist or a Generalist?

Babette Ten Haken

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy.

When We leverage Our Customer Retention Superpower

Babette Ten Haken

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Is it time to discover your customer retention superpower?

Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?

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Six engagement tricks for better customer retention

Salesmate

Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. What is customer retention?

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.

3 Employee Retention Techniques to Reduce Turnover

criteria for success

Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success.

Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.

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Start Solving the Customer Retention Ownership Conundrum

Babette Ten Haken

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?

Communication Disconnects negatively impact Customer Retention

Babette Ten Haken

Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story.

Are You creating an impactful Customer Retention Team?

Babette Ten Haken

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are.

Why Employee Retention is Important and How to Increase It

criteria for success

It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success.

3 Common Scenarios scream for Innovative Customer Retention

Babette Ten Haken

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?

Acquisition and Retention: The Yin and Yang of Customer Strategy

Pipeliner

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved.

5 Tips to Increase Retention

Pipeliner

Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP!

Relationships, Revenue, and Retention During a Crisis

Sales Readiness Group

I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership

Create an Invitational Business Story for Client Retention

Babette Ten Haken

The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Customer Experience, Success, Loyalty, Retention business growth business storytelling customer experience customer retention CX engineering human resources Industry 4.0

18 Ways to create a more effective Customer Retention Strategy

Babette Ten Haken

These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period.

The Critical Elements of Proactive Client Retention [PODCAST]

Sandler Training

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training.

5 Ways To Ensure Better Employee Retention

criteria for success

This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. The process of finding and interviewing candidates to single out the best employee is long and arduous.

Difficult Customers? Read this Customer Retention Blog Review.

Babette Ten Haken

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review.

How Chatbots and Live Chat Can Help Improve Customer Retention

Nimble - Sales

The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Did you know that 48% of customers are more likely to return to a website that is equipped with live chat?

Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?

Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?

10 Foolproof Steps to Boost Customer Retention

Nimble - Sales

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. Customers just don’t buy your products; they buy your services more.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?

Right People, Right Roles, Wrong Time: Updating your recruiting and retention priorities in the New Normal

Sandler Training

The post Right People, Right Roles, Wrong Time: Updating your recruiting and retention priorities in the New Normal appeared first on Sandler Training. Blog Posts Management & Leadership account retention recruiting sales management