Top 3 Customer Retention Metrics

Sales Benchmark Index

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth

A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

Uncomfortable Business Stories are Client Retention Stories

Babette Ten Haken

Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken.

Legendary Presentations: eLearning, Sales Collateral, and Defeating Death-by-PowerPoint

Speaker: Richard Goring, Director, BrightCarbon

By the end of this session, you’ll be ready to: Capture attention and maximize retention in a tiny amount of time. Presentations have a well-earned reputation for being terrible snooze-fests full of boring bullets and Death by PowerPoint.

Are Customer Acquisition Stories also Customer Retention Stories?

Babette Ten Haken

What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories?

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

When We leverage Our Customer Retention Superpower

Babette Ten Haken

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Is it time to discover your customer retention superpower?

Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?

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5 Tips to Increase Retention

Pipeliner

Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP!

7 Must-Have Automated Documents for Sales Success

retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

Are You creating an impactful Customer Retention Team?

Babette Ten Haken

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are.

Communication Disconnects negatively impact Customer Retention

Babette Ten Haken

Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story.

Start Solving the Customer Retention Ownership Conundrum

Babette Ten Haken

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?

3 Employee Retention Techniques to Reduce Turnover

criteria for success

Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success.

Create an Invitational Business Story for Client Retention

Babette Ten Haken

The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Customer Experience, Success, Loyalty, Retention business growth business storytelling customer experience customer retention CX engineering human resources Industry 4.0

Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.

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Why Employee Retention is Important and How to Increase It

criteria for success

It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success.

3 Common Scenarios scream for Innovative Customer Retention

Babette Ten Haken

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.

Difficult Customers? Read this Customer Retention Blog Review.

Babette Ten Haken

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review.

18 Ways to create a more effective Customer Retention Strategy

Babette Ten Haken

These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period.

5 Ways To Ensure Better Employee Retention

criteria for success

This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. The process of finding and interviewing candidates to single out the best employee is long and arduous.

Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?

Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?

One Millimeter Mindset™ 2018 Customer Retention Blog Review

Babette Ten Haken

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process.

Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

One Millimeter Mindset Customer Retention Blog Posts 2017

Babette Ten Haken

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. Are You practicing Wagon Circling Customer Retention?

Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention.

3 Ways to pivot Customer Retention Pain into Business Success

Babette Ten Haken

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

10 Foolproof Steps to Boost Customer Retention

Nimble - Sales

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. Customers just don’t buy your products; they buy your services more.

How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?

Are Experience Conflicts sabotaging Our Customer Retention Strategy?

Babette Ten Haken

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability.

In Major Account Relationships, Retention is not a Noun

Sandler Training

And we’ve all heard how even a small increase in a firm’s overall major client retention rate has an exponentially positive effect on revenues and profits. The post In Major Account Relationships, Retention is not a Noun appeared first on Sandler Training.

In Major Account Relationships, Retention is not a Noun

Sandler Training

And we’ve all heard how even a small increase in a firm’s overall major client retention rate has an exponentially positive effect on revenues and profits. The post In Major Account Relationships, Retention is not a Noun appeared first on Sandler Training.