INDUSTRY INSIGHTS YOUR PEERS ARE READING
Articles CRM crm data CRM history insightsquared sales sales analytics salesforce Salesforce data salesforce field history retention policy Salesforce history Salesforce.com sfdc MORE
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. MORE
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? MORE
The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. To that end, it’s pivotal to understand how to include sales hiring and retention when you’re building a business case for adopting new technology. Building a business case for adopting sales technology should factor in the cost-benefit for recruiting, onboarding, and retention. MORE
The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. MORE
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth MORE
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. MORE
When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport. MORE
A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention. MORE
According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off. MORE
Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. MORE
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences? MORE
Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain. MORE
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures? MORE
Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. What’s your customer retention strategy? MORE
Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability. MORE
I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review. MORE
Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well. Employee retention for business leadership is all about what I call the 7 Rs: Right people in the. MORE
Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market. MORE
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy? MORE
These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period. MORE
If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors? MORE
Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention. MORE
Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them. MORE
Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one. MORE
Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story. MORE
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. MORE
One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. Are You practicing Wagon Circling Customer Retention? MORE
And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling. Most organizations, though, aren’t structured with account retention frameworks. These activity dashboards have little connection to retention, as an initiative. But how do you implement a large account retention framework? MORE
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? MORE
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg. MORE
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk? MORE
Growth and Retention: The Top Business Goal Impacting Property/Casualty Insurers’ IT Plans for 2019 Each year, Celent (www.celent.com), a leading … Continue reading "Growth and Retention Impact Property/Casualty Insurers’ IT Plans". MORE
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? MORE
You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention. MORE
How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship? MORE
Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. MORE
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season. MORE
Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. MORE
and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group. Nearly half of that turnover is voluntary, and the impact reverberates right down to the bottom line. The effects are especially painful and pronounced when the sophomore and junior-year “curse” strikes?—?that MORE
Retention Related Topics Sales Benchmark Index
MAY 23, 2018
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth
Babette Ten Haken
SEPTEMBER 24, 2018
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?
Babette Ten Haken
AUGUST 23, 2018
Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.
Sales and Marketing Management
DECEMBER 17, 2018
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention.
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retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.
Babette Ten Haken
NOVEMBER 26, 2018
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?
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Babette Ten Haken
FEBRUARY 28, 2019
I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review.
MTD Sales Training
MARCH 22, 2013
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
Babette Ten Haken
SEPTEMBER 19, 2018
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?
Babette Ten Haken
NOVEMBER 19, 2018
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?
Babette Ten Haken
DECEMBER 19, 2018
These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period.
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DiscoverOrg Sales
SEPTEMBER 12, 2018
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.
DiscoverOrg Sales
NOVEMBER 15, 2017
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.
Babette Ten Haken
NOVEMBER 29, 2018
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?
Babette Ten Haken
NOVEMBER 28, 2018
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?
Babette Ten Haken
DECEMBER 12, 2018
Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process.
Babette Ten Haken
FEBRUARY 18, 2019
A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Thus, you create a strong foundation for client retention.
Babette Ten Haken
AUGUST 20, 2018
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?
Babette Ten Haken
SEPTEMBER 6, 2018
How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?
InsightSquared
MARCH 4, 2019
Articles CRM crm data CRM history insightsquared sales sales analytics salesforce Salesforce data salesforce field history retention policy Salesforce history Salesforce.com sfdc
Babette Ten Haken
JUNE 20, 2018
You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention.
Babette Ten Haken
AUGUST 29, 2018
Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability.
Babette Ten Haken
JANUARY 18, 2018
When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.
Babette Ten Haken
APRIL 4, 2018
Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain.
Pipeliner
MARCH 4, 2019
And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling. Most organizations, though, aren’t structured with account retention frameworks. These activity dashboards have little connection to retention, as an initiative. But how do you implement a large account retention framework?
Babette Ten Haken
DECEMBER 28, 2017
One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. Are You practicing Wagon Circling Customer Retention?
Cincom Smart Selling
MARCH 20, 2019
Growth and Retention: The Top Business Goal Impacting Property/Casualty Insurers’ IT Plans for 2019 Each year, Celent (www.celent.com), a leading … Continue reading "Growth and Retention Impact Property/Casualty Insurers’ IT Plans".
CloserIQ
MARCH 4, 2019
The business case for adopting these systems often overlooks a very important component – the positive impact on sales team recruiting, onboarding, and retention. To that end, it’s pivotal to understand how to include sales hiring and retention when you’re building a business case for adopting new technology. Building a business case for adopting sales technology should factor in the cost-benefit for recruiting, onboarding, and retention.
MTD Sales Training
MARCH 22, 2013
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
Babette Ten Haken
MAY 23, 2018
Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization.
Score More Sales
SEPTEMBER 27, 2013
The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them.
Partners in Excellence
APRIL 16, 2013
Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. What’s your customer retention strategy?
Sales and Marketing Management
MARCH 14, 2018
According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off.
Partners in Excellence
MAY 11, 2017
Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.
Engage Selling
FEBRUARY 9, 2017
Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them.
Sales and Marketing Management
FEBRUARY 22, 2018
and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group. Nearly half of that turnover is voluntary, and the impact reverberates right down to the bottom line. The effects are especially painful and pronounced when the sophomore and junior-year “curse” strikes?—?that
Increase Sales
SEPTEMBER 17, 2012
Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well. Employee retention for business leadership is all about what I call the 7 Rs: Right people in the.
Keith Rosen
OCTOBER 13, 2017
If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?
Sales and Marketing Management
MARCH 4, 2018
Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one.
Sales Benchmark Index
AUGUST 29, 2014
Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market.
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