Expert insights. Personalized for you.
Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. The post Critical Elements of Proactive Client Retention appeared first on Sandler Training. MORE
Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. Clients depend on us to be all-in this together, as trusted client retention specialists. I’ve created a new series of 4 client-retention and professional development-focused specialized programs. MORE
It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success. Sales Leaders Sales Success employee retention high turnover hiring increasing retention lower turnover new hire reducing turnover retention turnover why employee retention is important MORE
This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. Sales Leaders Sales Success attitude cultural fit culture employee retention employees guest blog guest post hiring hiring for culture hiring sales reps lower turnover retain retain employees sales hiring sales team training turnoverThe process of finding and interviewing candidates to single out the best employee is long and arduous. MORE
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. MORE
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? MORE
Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top. MORE
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growthDoes this sound familiar? If so, you have probably also been caught off guard when your board double clicks on this number. MORE
Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success. Sales Leaders Sales Success competition employee retention employee retention techniques hiring keep employees losing team members motivated motivation people quitting reduce reduce turnover reduction retention stop quitting turnover MORE
Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken. MORE
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. The move will, in turn, improve every facet of your cooperation with businesses and cause even better customer retention stats. Author: Serena Dorf Business-to-business marketing is one of the most challenging facets of the marketing industry. MORE
According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off. MORE
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences? MORE
Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my. MORE
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures? MORE
What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. As a result, customer retention stories set the stage, and client expectations, of the reality of post-sale life, together with you. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories? MORE
I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership MORE
It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention. MORE
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy? MORE
Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. . Because the best client retention strategies you put into place today, tomorrow and future-forward involve consistent sincerity. MORE
Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP! MORE
That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. Because in order to have the conversations with clients which matter the most, a flexible client retention strategy is based – first and foremost – on mutual trust. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. MORE
Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training. Blog Posts Customer Relationships client relationships client satisfaction customer service MORE
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. MORE
Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story. The post Communication Disconnects negatively impact Customer Retention appeared first on Babette Ten Haken. And these disconnects abound across the workplace. All you have to do is listen and observe. MORE
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg. MORE
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? MORE
What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are. Leveraging an impactful customer retention team continues by working with this team every day, to better serve your colleagues and your customers. MORE
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk? MORE
Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us. Is it time to discover your customer retention superpower? Regardless of our job title, pay grade or level of education. MORE
Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What is customer retention? Good retention strategy helps maximize the profitability of customers and businesses. Customer retention metrics for businesses. MORE
Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, Some argue that companies invest too much on acquisition and too little on retention. Without acquisition, there’s no retention. MORE
Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones. MORE
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? MORE
You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention. MORE
How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship? MORE
Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. MORE
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Customer Success + Customer Development = customer retention. As it turns out, customer retention is really more of a sandwich than a sauce. Some know this time of year as holiday season. MORE
Retention Related Topics Sales Benchmark Index
MAY 23, 2018
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growthDoes this sound familiar? If so, you have probably also been caught off guard when your board double clicks on this number.
Sandler Training
SEPTEMBER 10, 2020
Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. The post Critical Elements of Proactive Client Retention appeared first on Sandler Training.
Sales Benchmark Index
MARCH 31, 2020
Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.
One Millimeter Mindset
SEPTEMBER 24, 2018
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?
Speaker: Ruth Stevens, President of eMarketing Strategy
In a pandemic, it’s more important than ever to focus on retaining and expanding current customers. So, how can sales and marketing support the retention effort? Join Ruth Stevens as she dives into this fast-paced session and reviews the 7 key strategies for current customer marketing, to enable sales and expand customer value.
Sales Benchmark Index
APRIL 17, 2020
Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.
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One Millimeter Mindset
JULY 9, 2020
It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention.
MTD Sales Training
MARCH 22, 2013
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
Sales Benchmark Index
MARCH 27, 2020
Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones.
DiscoverOrg Sales
SEPTEMBER 12, 2018
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.
Speaker: Richard Goring, Director, BrightCarbon
By the end of this session, you’ll be ready to: Capture attention and maximize retention in a tiny amount of time. Presentations have a well-earned reputation for being terrible snooze-fests full of boring bullets and Death by PowerPoint.
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One Millimeter Mindset
DECEMBER 11, 2019
Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken.
Sales and Marketing Management
DECEMBER 17, 2018
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. The move will, in turn, improve every facet of your cooperation with businesses and cause even better customer retention stats. Author: Serena Dorf Business-to-business marketing is one of the most challenging facets of the marketing industry.
One Millimeter Mindset
APRIL 30, 2020
Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. . Because the best client retention strategies you put into place today, tomorrow and future-forward involve consistent sincerity.
One Millimeter Mindset
NOVEMBER 26, 2018
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?
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retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.
One Millimeter Mindset
SEPTEMBER 19, 2018
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?
Pipeliner
DECEMBER 11, 2019
Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP!
One Millimeter Mindset
JULY 31, 2019
What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. As a result, customer retention stories set the stage, and client expectations, of the reality of post-sale life, together with you. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories?
One Millimeter Mindset
MAY 7, 2020
That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. Because in order to have the conversations with clients which matter the most, a flexible client retention strategy is based – first and foremost – on mutual trust. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken.
DiscoverOrg Sales
NOVEMBER 15, 2017
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Customer Success + Customer Development = customer retention. As it turns out, customer retention is really more of a sandwich than a sauce. Some know this time of year as holiday season.
criteria for success
APRIL 3, 2019
Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success. Sales Leaders Sales Success competition employee retention employee retention techniques hiring keep employees losing team members motivated motivation people quitting reduce reduce turnover reduction retention stop quitting turnover
One Millimeter Mindset
NOVEMBER 19, 2018
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?
MTD Sales Training
MARCH 22, 2013
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
One Millimeter Mindset
MARCH 28, 2019
Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us. Is it time to discover your customer retention superpower? Regardless of our job title, pay grade or level of education.
Salesmate
MAY 15, 2020
Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What is customer retention? Good retention strategy helps maximize the profitability of customers and businesses. Customer retention metrics for businesses.
One Millimeter Mindset
MAY 19, 2020
Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. Clients depend on us to be all-in this together, as trusted client retention specialists. I’ve created a new series of 4 client-retention and professional development-focused specialized programs.
criteria for success
APRIL 23, 2019
It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success. Sales Leaders Sales Success employee retention high turnover hiring increasing retention lower turnover new hire reducing turnover retention turnover why employee retention is important
Babette Ten Haken
JUNE 20, 2018
You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention.
One Millimeter Mindset
JANUARY 17, 2019
Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story. The post Communication Disconnects negatively impact Customer Retention appeared first on Babette Ten Haken. And these disconnects abound across the workplace. All you have to do is listen and observe.
One Millimeter Mindset
NOVEMBER 29, 2018
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?
criteria for success
FEBRUARY 27, 2019
This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. Sales Leaders Sales Success attitude cultural fit culture employee retention employees guest blog guest post hiring hiring for culture hiring sales reps lower turnover retain retain employees sales hiring sales team training turnoverThe process of finding and interviewing candidates to single out the best employee is long and arduous.
One Millimeter Mindset
MAY 29, 2019
What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are. Leveraging an impactful customer retention team continues by working with this team every day, to better serve your colleagues and your customers.
One Millimeter Mindset
NOVEMBER 28, 2018
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?
One Millimeter Mindset
AUGUST 20, 2018
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?
Sales Readiness Group
APRIL 24, 2020
I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership
Sales and Marketing Management
MARCH 14, 2018
According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off.
Pipeliner
JUNE 7, 2020
Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, Some argue that companies invest too much on acquisition and too little on retention. Without acquisition, there’s no retention.
Sandler Training
MAY 20, 2020
Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training. Blog Posts Customer Relationships client relationships client satisfaction customer service
One Millimeter Mindset
SEPTEMBER 6, 2018
How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?
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