Top 3 Customer Retention Metrics

Sales Benchmark Index

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth

Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention.

Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.

3 Ways to pivot Customer Retention Pain into Business Success

Babette Ten Haken

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain.

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one.

Improve retention by breaking the sophomore/junior-year curse

Sales and Marketing

and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group. Nearly half of that turnover is voluntary, and the impact reverberates right down to the bottom line. The effects are especially painful and pronounced when the sophomore and junior-year “curse” strikes?—?that

What About Sales Person Retention?

Partners in Excellence

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.

How to Enhance Your Client Retention Success

The Sales Leader

Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

The Two Sided Sword of Employee Retention

Increase Sales

Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well. Employee retention for business leadership is all about what I call the 7 Rs: Right people in the.

How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

Customer Retention, Different Approaches

Partners in Excellence

Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. What’s your customer retention strategy?

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

The ROI of Boosting Sales Rep Retention and Engagement with Better Sales Learning

Allego

The other “hidden” source of ROI comes from better sales rep retention and employee engagement. Higher employee engagement within sales, or any other organization, spells greater productivity and better retention. Sixth in a series of posts about the ROI of sales training.

5 ways marketers can drive customer retention to achieve growth

Salesfusion

The post 5 ways marketers can drive customer retention to achieve growth appeared first on Salesfusion. Marketing Automation

Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations.

Customer Retention, A Rant

Partners in Excellence

What are your strategies for customer retention? Related posts: Performance Management Friday — Customer Retention/Customer Attrition. Business is tough everywhere. As sales professionals, we struggle to find business and meet our quotas. Losing business that you had previously won is tragic.

Better Knowledge Retention Using Multimodal Learning for Sales

Allego

Engaging multiple senses in the act of learning improves knowledge retention. Research shows using images combined with sound improves retention because the brain stores working memory in separate places for each.

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them.

5 Ways to Improve Customer Retention with Marketing Automation Tools

Salesfusion

How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. As the statistics above demonstrate, improving customer retention is one of the most powerful ways to grow your business.

Podcast: A Sales Reorg with 99% Customer Retention & 5% Rep Turnover

Sales Benchmark Index

Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market.

How to Retain Your Top Performers

Sales Benchmark Index

Article Sales Strategy SBI for SMB A-Players retain retain talent retention sales reps sales talent

How To 176

Performance Management Friday — Customer Retention/Customer Attrition

Partners in Excellence

Monitoring customer retention and customer attrition is important. There are a number of different ways to measure customer retention. For example, in my business, we have very high customer retention, but not all our clients buy our types of services every year. Having high customer retention numbers is good, it’s an indicator of customer loyalty. There are some I think are better, or complement Customer Retention–Net Promoter Score is one I like a lot.

People Analytics: Growth-Factors CEOs Are Missing

Sales Benchmark Index

Talent assessment, powered by the marriage of culture, retention, and the future of HR (aka people analytics), is. CEOs must inspire and lead while setting strategic direction. A critical factor for achieving growth and profit objectives lives in the weeds.

Client Retention: Insurance and Assurance

SalesGravy

Once a solid relationship is in place, ask your client to introduce you to colleagues at other, non-competing companies. Use the occasion as a business development opportunity, while at the same time allowing your client to brag a little about how

A Little Bit of Paranoia Goes a Long Way | Sales Strategies

The Sales Leader

When you’re a little bit paranoid about … Read More » Sales Tips client relationships client retention Colleen Francis competition customer loyalty customer retention Engage Selling Solutions optimizing sales retention sales Sales Goals sales paranoia

Is Now the Time to Hire a Chief Customer Officer?

Sales Benchmark Index

Article Revenue Growth Assessment Revenue Growth Methodology Sales Strategy cco Chief Customer Officer eric bauer executive team gross revenue per customer margins retention rate revenue growthThe Chief Customer Officer is one of the newest roles to join the C-Suite in the past few years.

Major New Advances in Applying Market Intelligence to Revenue Growth

Sales Benchmark Index

On this episode of SBI TV, Matt and Marc Osofsky, CEO of Aberdeen, demonstrate the importance of Market Intelligence. Why is this important for your company? Many companies are flying blind, and this is especially true with B2B companies. Company leaders.

Ready for a Customer Experience Mid Year Blog Post Review?

Babette Ten Haken

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? I do not need to be reminding you of best practices in customer experience and customer retention. So much for customer experience and customer retention mea culpa.

Churn 72

Customer Retention, Customer Service, Customer Experience The Rant Goes On

Partners in Excellence

Related posts: Customer Retention, A Rant. Performance Management Friday — Customer Retention/Customer Attrition. A couple of days ago, I ranted, in part, about my experience with my past computer supplier. We had depended on their computers for many years. Over the past several weeks, I have had power supply, battery problems and related issues. I’ve spent hours on the phone with customer service representatives.

Is Customer Bombardment Your Customer Experience Strategy?

Babette Ten Haken

Looking for a speaker or workshop on customer experience and customer retention for your next association or organizational meeting or event? Customer bombardment should be a no-brainer non-strategy. Especially when it comes to how not to create a positive customer experience.

The Truth Behind Why Your Best Sales Reps Leave

Sales Benchmark Index

Article Corporate Strategy Sales Strategy exit interview retain sales talent sales exit interview sales talent talent retention why top reps leave

Start A Customer Micro Experience Playbook this Summer!

Babette Ten Haken

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

How to Generate More Recurring Revenue

Sales Benchmark Index

Corporate Strategy Sales Strategy Video b2b sales csm customer success customer success manager grow customers Nick Mehta organization retention rate sales sales leader vice president of customer success vp of customer success

Surprised when Loyal Customers become Former Customers?

Babette Ten Haken

Download this Executive Summary on the 5 Top Negative Customer Retention Scenarios. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

Is Your Strategy Suffering from Mismatched Talent?

Sales Benchmark Index

Corporate Strategy Video micromarkets non-metropolitan markets secondary markets talent acquisition talent attraction talent retention talent trainingToday’s topic is how to attract, train and retain talent. Joining us is Michael Jones, the founder and CEO of Pepperjam Performance Marketing.

Why Your Confused Customers are not Retained Customers

Babette Ten Haken

You just may be creating customer instability instead of executing a rock-solid customer retention strategy. Three areas are critical to creating consistent, holistic, delivery of customer success for customer retention: Marketing and Sales Strategies. Do you have confused customers?

How to Grow Revenues with Customer Success

Sales Benchmark Index

Corporate Strategy Podcast Sales Strategy SBI for Private Equity SBI for SMB b2b sales compensation csm customer success customer success manager grow customers natalie fedie organization retention rate sales sales leader vice president of customer success vp of customer success

3 Ways To Become Indispensable To Your Customer

MTD Sales Training

Customer/Client Retention becoming indispensable to your customer client retention customer retentionWhen we ask buyers what makes them purchase from particular suppliers, the answers can range from great prices to great value to great people and many others. But some reasons always seem to float to the top of the list, and when you see them they appear common sense. Unfortunately, the sense needed for this isn’t that common.