Client Retention: It’s Personal

Sandler Training

The post Client Retention: It’s Personal appeared first on Sandler Training. Blog Posts Customer Relationships account management account retention client relationships

Top 3 Customer Retention Metrics

Sales Benchmark Index

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growthDoes this sound familiar? If so, you have probably also been caught off guard when your board double clicks on this number.


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Retention is the New Growth – Why Customer Success Is Critical Today

Sales Benchmark Index

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.

Critical Elements of Proactive Client Retention

Sandler Training

Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. The post Critical Elements of Proactive Client Retention appeared first on Sandler Training.

How to Drive Revenue Through Retention Marketing & Sales Enablement

Speaker: Ruth Stevens, President of eMarketing Strategy

In a pandemic, it’s more important than ever to focus on retaining and expanding current customers. So, how can sales and marketing support the retention effort? Join Ruth Stevens as she dives into this fast-paced session and reviews the 7 key strategies for current customer marketing, to enable sales and expand customer value.

Success During the Pandemic – Customer Retention Is Key


Those seven topics included: Content personalization Customer engagement Customer insight Customer loyalty Customer retention Loyalty software Net Promoter Score. Thriving companies in 2020 shared a common trait: a product customers want that is simple to use and easy to access.

Digging Into Customer Churn Data: A Guide to Better Retention


That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. Churn rates tell you that retention issues exist, but not exactly which ones.

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6 Marketing Strategies for B2B Customer Retention

Sales and Marketing Management

To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. The move will, in turn, improve every facet of your cooperation with businesses and cause even better customer retention stats. Author: Serena Dorf Business-to-business marketing is one of the most challenging facets of the marketing industry.

4 Ways for CMOs to Partner With Customer Success to Execute a Stellar Retention Play

Sales Benchmark Index

Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones.

5 Steps to a Customer Retention Strategy

Integrity Solutions

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation.

Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

The 5 P’s of Sales Talent Motivation and Retention

Sales Benchmark Index

The most difficult challenge leaders will face in 2021 is motivating personnel. Even with a new prospect or a new project, for most employees, the outlook is another year of virtual meetings that highly resembles 2020. In this environment, how.

Why a Chief Customer Officer Is the CEO’s Key to Customer Retention

Sales Benchmark Index

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

How Marketing Leaders Are Supporting Acquisition, Nurture, and Retention

Sales Benchmark Index

Since the turn of the millennium, mastering and perfecting the Customer Experience (CX) has been a goal for Marketing Leaders. Through CX strategy, leading revenue marketing teams will uncover areas of friction and process as a continuous feedback loop between.

Retention Red Flags: How To Tell A Customer Won’t Renew


While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. Customer retention relies on many different factors all going right. Retention starts at the very beginning of the customer journey with the initial sales rep.

Legendary Presentations: eLearning, Sales Collateral, and Defeating Death-by-PowerPoint

Speaker: Richard Goring, Director, BrightCarbon

By the end of this session, you’ll be ready to: Capture attention and maximize retention in a tiny amount of time. Presentations have a well-earned reputation for being terrible snooze-fests full of boring bullets and Death by PowerPoint.

A Hopscotch Client Retention Strategy will not boost Client Success

One Millimeter Mindset

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?

Value Driven Strategy for Client Retention

Vendor Neutral

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. Why Client Retention Matters. Everyone seems to have a sense that client retention is important.

5 Ways to Improve Customer Retention With Storytelling


This statement pops up during every conversation about customer retention for one simple reason— it’s true. But brands can also increase customer retention by enabling customers to visualize a satisfying conclusion. With that being said, resist the urge to manufacture values for the purpose of increasing customer retention. Customer retention hinges on two factors above all else: trust and authenticity. Final Thoughts on Customer Retention and Storytelling.

Retaining Clients leverages an Innovative Customer Retention Strategy

One Millimeter Mindset

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy.

7 Must-Have Automated Documents for Sales Success

retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

How to Focus on Customer Retention to Acquire New Accounts

Alice Heiman

So why not focus on customer retention? . This may seem obvious, but a Forbes Insights Study showed that less than a third of business executives consider customer retention a priority. Attract New Customers.

Client Retention After the Tornado


Client retention – now, more than ever. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases. But decreases in retention rates can spawn crippling negative impacts.

3 Ways to improve Your Customer Retention Scorecard

One Millimeter Mindset

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract. As a result, customer retention matters when there is a negative customer retention scorecard.

Six engagement tricks for better customer retention


Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. What is customer retention?

Are Client Retention Folks the Best Salespeople in Your Company?

One Millimeter Mindset

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention.

3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off.

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg. Welcome to another Whiteboard Wednesday, hosted by Steve Waters , DiscoverOrg’s Director of Sales.

Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Customer Success + Customer Development = customer retention. As it turns out, customer retention is really more of a sandwich than a sauce. Some know this time of year as holiday season.

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Virtual Client Retention Strategies leverage Sincerity not Scripting

One Millimeter Mindset

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Especially in moving “yesterday’s” business and client acquisition models forward.

3 Employee Retention Techniques to Reduce Turnover

criteria for success

Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success. Sales Leaders Sales Success competition employee retention employee retention techniques hiring keep employees losing team members motivated motivation people quitting reduce reduce turnover reduction retention stop quitting turnover

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Improve retention by breaking the sophomore/junior-year curse

Sales and Marketing Management

and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group. Nearly half of that turnover is voluntary, and the impact reverberates right down to the bottom line. The effects are especially painful and pronounced when the sophomore and junior-year “curse” strikes?—?that

Uncomfortable Business Stories are Client Retention Stories

One Millimeter Mindset

Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken.

Create a Flexible Client Retention Strategy as Clients Pivot

One Millimeter Mindset

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken.

Why Employee Retention is Important and How to Increase It

criteria for success

It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success. Sales Leaders Sales Success employee retention high turnover hiring increasing retention lower turnover new hire reducing turnover retention turnover why employee retention is important

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one.

The Critical Elements of Proactive Client Retention [PODCAST]

Sandler Training

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training.

Relationships, Revenue, and Retention During a Crisis

Sales Readiness Group

I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership

A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back


So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers. Customer Retention: A Definition.