Is your organization leveraging a proactive customer retention strategy or reacting to customer “surprises?”. First of all, create a proactive customer retention strategy in order to leverage execution of that strategy. MORE
What happens when a proactively engaged customer retention workforce is hired to catalyze the engagement of their customers? Creating a customer retention workforce is a solid investment in the growth, expansion and sustainability of your organization. MORE
Customer retention team mindset not only results from discipline and process. Customer retention team mindset also trains everyone’s brain to become proactive and anticipatory of “What’s Next? ”. There are three keys to starting to develop customer team retention mindset. MORE
Automate Customer Acquisition and Retention. Avangate offers a range of solutions to boost your conversion rate, created with retention in mind at every stage of the commerce lifecycle. MORE
However, customer retention is fueled by the quality of how a vendor or consultant contributes to client experience, competitiveness and enduring success over time. That formula creates a rock solid foundation for customer retention. Her focus: customer success for customer retention. MORE
How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. As the statistics above demonstrate, improving customer retention is one of the most powerful ways to grow your business. MORE
The post sale complexity in your organization is a real customer retention killer. Guess which mindset catalyzes customer success for customer retention? In digitally connected, complex Industrial Internet of Things environments, customer retention is equally complex. MORE
Do you have a solid customer retention strategy in place? Let’s say you work for a company with a selling culture that constantly pushes new business acquisition rather than customer retention (pretty much most companies). That’s no customer retention strategy at all. MORE
Most experts agree that it can cost many times more to acquire a new customer than it does to retain an existing one, and a Bain & Company study indicated that increasing customer retention by 5 percent increases profits by 25 to 95 percent. MORE
Consequently, your rate of customer retention is improved. Consequently, you catalyze customer loyalty as well as customer retention. The post Optimizing Client Collaboration catalyzes Customer Retention appeared first on Babette Ten Haken. MORE
IoT (Internet of Things) customer retention value propositions transition an organization’s focus. A customer retention value proposition remains nimble and flexible throughout a customer’s lifecycle. Is it IoT customer retention relevant, from your customers’ perspectives? MORE
Most importantly, micro-, small to mid-size competitor businesses are paying more attention to how hiring processes impact customer acquisition and retention. A collaborative SMB workforce has co-ownership in executing an organization’s customer retention strategy. MORE
The capacity of IoT cross functional business processes to drive innovation becomes the true catalyst of not only customer acquisition but customer retention. Increased customer loyalty, customer success and customer retention. MORE
Promotions continue to drive engagement for omnichannel commerce, offering the extra nudge that increases conversion and retention rates to power growth for your business. The post 5 Coupon Conversion and Retention Best Practices for Sustainable Growth appeared first on Rethink Commerce Blog. MORE
Multifactorial complex customer retention issues challenge how teams think, work and collaborate, even the best teams. As a result, customer acquisition and retention processes become equally complex. As a result, customer retention environments are never static. MORE
Finally, the cascading impact of professional complacency has a domino effect on customer success and customer retention. The post Professional Complacency has a Domino Effect on Customer Retention appeared first on Babette Ten Haken. MORE
What does customer retention IIoT style look like? As a result, the quality of collaboration and communication remains an even more critical deal maker or deal breaker for customer retention IIoT style. Today, I’m re-setting our business table for customer retention IIoT style. MORE
Your IIoT customer retention story creates a compelling reason for customers to do business with you. That perspective especially makes Industrial Internet of Things (IIoT) storytelling the fulcrum for customer acquisition, not just retention. MORE
Then, that engagement influences customer loyalty and drives customer retention. However, incorporating these elements into pre- and post-sale customer lifecycle management strategy focuses you on customer success for customer retention. MORE
I developed a blended customer retention strategy at some point during my career. My blended customer retention strategy blurred the legacy lines of departmental mindset, business models, corporate hierarchies and professional disciplines. MORE
A customer retention relationship building block focuses on “What’s Next?” A rock-solid customer retention strategy leverages curated and enhanced relationships. Chew on the value of these 4 customer retention relationship building blocks. MORE
Sporadic customer retention strategy tends to appear in three forms. Then, there are huge failures in manufacturing execution or post-sale service delivery quality that derail any chances for customer retention. Customer retention process and discipline are lost. MORE
Does your team collaboration strategy IIoT style impact customer retention and employee engagement? What does a rock-solid Customer Experience, Customer Success, Customer Loyalty and Customer Retention look like in the industrial Internet of Things (IIoT) ecosystem? MORE
The post 5 ways marketers can drive customer retention to achieve growth appeared first on Salesfusion. Marketing Automation MORE
We are your organization’s internal customer retention experts. We are your super hero, powerful, internal customer retention experts. We reviewed your customer retention rates before we blogged today. Hello there. We love to retain your sales team’s customers. MORE
Are you or your organization waiting for the “right” time to take a serious look at how a big data strategy impacts your customer retention strategy? Do you have a big data strategy that’s focused on customer retention? MORE
Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention. MORE
It is difficult to have your customers’ backs when the teams responsible for customer retention focus on getting in each other’s way. Executing a customer retention strategy has never been a solo act. The post Does Legacy Mindset impact Customer Retention? MORE
Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them. MORE
Are you ignoring customer retention benefits? If the focus is on rate of customer churn instead of today’s version of digital customer retention, chances are your organization is playing defense instead of offense. After all, customer retention takes time, personnel and resources. MORE
Often, sellers leave customer retention, and customer experience, up to everyone else in their organization: the “non-sales” people. You become the fulcrum continuously leveraging communication, collaboration, customer experience and customer retention. MORE
However, as a customer retention strategy , you are selling yourself short. Determine elements of your own sales strategy which are critical to customer success and customer retention. Create a customer retention strategy which targets win loss insights. MORE
Develop a solid customer retention sales strategy. Customer retention sales strategy may be the farthest thing from your current new business acquisition activities. The primary activities of sales activities focus on customer acquisition, not customer retention. MORE
How do you inject entrepreneurial customer retention mojo into industrial Internet of Things environments? If you are part of engineering, IT and manufacturing culture, you figure customer retention is up to the customer service folks, post-sale. MORE
When do you deploy your customer retention game plan? Create your customer retention game plan long before you close a sale. Otherwise you continue the customer retention status quo of reacting to the customer. Nothing is set in stone, much less a customer retention plan. MORE
Is your company’s complex customer retention strategy really a version of wagon circling customer retention? Certainly, creating a loyal and retained customer base is the goal of customer retention strategy. You are in wagon circling customer retention mode. MORE
Ideally, a small business customer retention workforce is proactive, not reactive. Also, they connect the dots between execution of customer acquisition and customer retention strategy. Finally, a small business customer retention workforce represents your company to clients. MORE
Customer retention tactics are critical to executing SMB manufacturing strategy. There are two customer retention scenarios. Old school customer retention tactics impede SMB manufacturers, like you, from growing, expanding and sustaining their businesses. MORE
Take a customer retention pulse check. Setting aside time, even on a monthly basis , with your internal customer retention team members makes a huge difference in rate of customer retention. Customer retention pulse checks work best when you do not need to take them. MORE
Consider the quality of client side experience for your customer retention efforts. Worse than that, leave customer retention efforts up to other people in your organization. The duration and quality of client side experience of customer retention efforts is firmly in your hands. MORE
The second sale impacts customer success and customer retention. Customer retention, and the second sale, is solidly in the hands of this unofficial second sales team. Your customer retention team, that second sale team, truly understands the voice of end user experience. MORE
Smart capital equipment customer retention strategy leverages collaborative alliances within a smarter IT organization. A smart capital equipment customer retention strategy is “Always On” and always focused on “What’s Next?” MORE
Explaining customer loyalty and customer retention for the IIoT ecosystem seems like comparing apples and oranges. Are traditional customer retention models too reactive? The traditional role of customer retention is reactive and transactional, focused on preventing customer defection. MORE
Retention Related Topics 
Babette Ten Haken
AUGUST 23, 2017
The post sale complexity in your organization is a real customer retention killer. Guess which mindset catalyzes customer success for customer retention? In digitally connected, complex Industrial Internet of Things environments, customer retention is equally complex.
Babette Ten Haken
AUGUST 16, 2017
Multifactorial complex customer retention issues challenge how teams think, work and collaborate, even the best teams. As a result, customer acquisition and retention processes become equally complex. As a result, customer retention environments are never static.
Babette Ten Haken
SEPTEMBER 18, 2017
Is your company’s complex customer retention strategy really a version of wagon circling customer retention? Certainly, creating a loyal and retained customer base is the goal of customer retention strategy. You are in wagon circling customer retention mode.
Babette Ten Haken
JUNE 12, 2017
What happens when a proactively engaged customer retention workforce is hired to catalyze the engagement of their customers? Creating a customer retention workforce is a solid investment in the growth, expansion and sustainability of your organization.
Babette Ten Haken
DECEMBER 7, 2016
When do you deploy your customer retention game plan? Create your customer retention game plan long before you close a sale. Otherwise you continue the customer retention status quo of reacting to the customer. Nothing is set in stone, much less a customer retention plan.
Babette Ten Haken
JANUARY 30, 2017
Explaining customer loyalty and customer retention for the IIoT ecosystem seems like comparing apples and oranges. Are traditional customer retention models too reactive? The traditional role of customer retention is reactive and transactional, focused on preventing customer defection.
Babette Ten Haken
JUNE 10, 2016
Do you have a solid customer retention strategy in place? Let’s say you work for a company with a selling culture that constantly pushes new business acquisition rather than customer retention (pretty much most companies). That’s no customer retention strategy at all.
Babette Ten Haken
JUNE 19, 2017
Ideally, a small business customer retention workforce is proactive, not reactive. Also, they connect the dots between execution of customer acquisition and customer retention strategy. Finally, a small business customer retention workforce represents your company to clients.
Babette Ten Haken
JUNE 1, 2017
Are you ignoring customer retention benefits? If the focus is on rate of customer churn instead of today’s version of digital customer retention, chances are your organization is playing defense instead of offense. After all, customer retention takes time, personnel and resources.
Babette Ten Haken
APRIL 28, 2017
Consequently, your rate of customer retention is improved. Consequently, you catalyze customer loyalty as well as customer retention. The post Optimizing Client Collaboration catalyzes Customer Retention appeared first on Babette Ten Haken.
Babette Ten Haken
MAY 8, 2017
Then, that engagement influences customer loyalty and drives customer retention. However, incorporating these elements into pre- and post-sale customer lifecycle management strategy focuses you on customer success for customer retention.
Babette Ten Haken
FEBRUARY 6, 2017
Customer retention tactics are critical to executing SMB manufacturing strategy. There are two customer retention scenarios. Old school customer retention tactics impede SMB manufacturers, like you, from growing, expanding and sustaining their businesses.
Babette Ten Haken
JANUARY 20, 2017
How do you inject entrepreneurial customer retention mojo into industrial Internet of Things environments? If you are part of engineering, IT and manufacturing culture, you figure customer retention is up to the customer service folks, post-sale.
Babette Ten Haken
APRIL 3, 2017
What does customer retention IIoT style look like? As a result, the quality of collaboration and communication remains an even more critical deal maker or deal breaker for customer retention IIoT style. Today, I’m re-setting our business table for customer retention IIoT style.
Babette Ten Haken
MAY 18, 2017
However, customer retention is fueled by the quality of how a vendor or consultant contributes to client experience, competitiveness and enduring success over time. That formula creates a rock solid foundation for customer retention. Her focus: customer success for customer retention.
Babette Ten Haken
FEBRUARY 20, 2017
Customer retention team mindset not only results from discipline and process. Customer retention team mindset also trains everyone’s brain to become proactive and anticipatory of “What’s Next? ”. There are three keys to starting to develop customer team retention mindset.
Babette Ten Haken
NOVEMBER 11, 2016
Take a customer retention pulse check. Setting aside time, even on a monthly basis , with your internal customer retention team members makes a huge difference in rate of customer retention. Customer retention pulse checks work best when you do not need to take them.
Babette Ten Haken
DECEMBER 9, 2016
IoT (Internet of Things) customer retention value propositions transition an organization’s focus. A customer retention value proposition remains nimble and flexible throughout a customer’s lifecycle. Is it IoT customer retention relevant, from your customers’ perspectives?
Babette Ten Haken
DECEMBER 21, 2016
A customer retention relationship building block focuses on “What’s Next?” A rock-solid customer retention strategy leverages curated and enhanced relationships. Chew on the value of these 4 customer retention relationship building blocks.
Babette Ten Haken
AUGUST 17, 2016
Often, sellers leave customer retention, and customer experience, up to everyone else in their organization: the “non-sales” people. You become the fulcrum continuously leveraging communication, collaboration, customer experience and customer retention.
Babette Ten Haken
JULY 12, 2017
The capacity of IoT cross functional business processes to drive innovation becomes the true catalyst of not only customer acquisition but customer retention. Increased customer loyalty, customer success and customer retention.
Partners in Excellence
MAY 11, 2017
Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.
Babette Ten Haken
OCTOBER 10, 2016
The second sale impacts customer success and customer retention. Customer retention, and the second sale, is solidly in the hands of this unofficial second sales team. Your customer retention team, that second sale team, truly understands the voice of end user experience.
Babette Ten Haken
SEPTEMBER 21, 2017
Most importantly, micro-, small to mid-size competitor businesses are paying more attention to how hiring processes impact customer acquisition and retention. A collaborative SMB workforce has co-ownership in executing an organization’s customer retention strategy.
Babette Ten Haken
APRIL 7, 2017
Does your team collaboration strategy IIoT style impact customer retention and employee engagement? What does a rock-solid Customer Experience, Customer Success, Customer Loyalty and Customer Retention look like in the industrial Internet of Things (IIoT) ecosystem?
Babette Ten Haken
AUGUST 22, 2016
We are your organization’s internal customer retention experts. We are your super hero, powerful, internal customer retention experts. We reviewed your customer retention rates before we blogged today. Hello there. We love to retain your sales team’s customers.
Salesfusion
FEBRUARY 12, 2015
The post 5 ways marketers can drive customer retention to achieve growth appeared first on Salesfusion. Marketing Automation
Babette Ten Haken
DECEMBER 12, 2016
However, as a customer retention strategy , you are selling yourself short. Determine elements of your own sales strategy which are critical to customer success and customer retention. Create a customer retention strategy which targets win loss insights.
Salesfusion
MARCH 21, 2016
How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. As the statistics above demonstrate, improving customer retention is one of the most powerful ways to grow your business.
Babette Ten Haken
SEPTEMBER 13, 2017
Your IIoT customer retention story creates a compelling reason for customers to do business with you. That perspective especially makes Industrial Internet of Things (IIoT) storytelling the fulcrum for customer acquisition, not just retention.
Babette Ten Haken
APRIL 21, 2017
Finally, the cascading impact of professional complacency has a domino effect on customer success and customer retention. The post Professional Complacency has a Domino Effect on Customer Retention appeared first on Babette Ten Haken.
Software Business Blog
DECEMBER 8, 2015
Most experts agree that it can cost many times more to acquire a new customer than it does to retain an existing one, and a Bain & Company study indicated that increasing customer retention by 5 percent increases profits by 25 to 95 percent.
Babette Ten Haken
NOVEMBER 2, 2016
It is difficult to have your customers’ backs when the teams responsible for customer retention focus on getting in each other’s way. Executing a customer retention strategy has never been a solo act. The post Does Legacy Mindset impact Customer Retention?
Babette Ten Haken
OCTOBER 17, 2016
Develop a solid customer retention sales strategy. Customer retention sales strategy may be the farthest thing from your current new business acquisition activities. The primary activities of sales activities focus on customer acquisition, not customer retention.
Sell More and Work Less
FEBRUARY 9, 2017
Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them.
Babette Ten Haken
SEPTEMBER 28, 2016
Smart capital equipment customer retention strategy leverages collaborative alliances within a smarter IT organization. A smart capital equipment customer retention strategy is “Always On” and always focused on “What’s Next?”
Babette Ten Haken
OCTOBER 28, 2016
Are you or your organization waiting for the “right” time to take a serious look at how a big data strategy impacts your customer retention strategy? Do you have a big data strategy that’s focused on customer retention?
Software Business Blog
NOVEMBER 29, 2016
Promotions continue to drive engagement for omnichannel commerce, offering the extra nudge that increases conversion and retention rates to power growth for your business. The post 5 Coupon Conversion and Retention Best Practices for Sustainable Growth appeared first on Rethink Commerce Blog.
Software Business Blog
APRIL 13, 2016
Automate Customer Acquisition and Retention. Avangate offers a range of solutions to boost your conversion rate, created with retention in mind at every stage of the commerce lifecycle.
Babette Ten Haken
JULY 25, 2016
Is your organization leveraging a proactive customer retention strategy or reacting to customer “surprises?”. First of all, create a proactive customer retention strategy in order to leverage execution of that strategy.
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