Expert insights. Personalized for you.
Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. MORE
It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success. MORE
This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. The process of finding and interviewing candidates to single out the best employee is long and arduous. MORE
The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Did you know that 48% of customers are more likely to return to a website that is equipped with live chat? MORE
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? MORE
Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top. MORE
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth MORE
Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success. MORE
Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken. MORE
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. MORE
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences? MORE
Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my. MORE
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures? MORE
What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories? MORE
I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership MORE
I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review. MORE
It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention. MORE
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy? MORE
These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period. MORE
Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Especially in moving “yesterday’s” business and client acquisition models forward. MORE
That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. MORE
Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP! MORE
The post Right People, Right Roles, Wrong Time: Updating your recruiting and retention priorities in the New Normal appeared first on Sandler Training. Blog Posts Management & Leadership account retention recruiting sales management MORE
Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training. MORE
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]. MORE
Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story. MORE
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg. MORE
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? MORE
What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are. MORE
Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. Customers just don’t buy your products; they buy your services more. MORE
The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Customer Experience, Success, Loyalty, Retention business growth business storytelling customer experience customer retention CX engineering human resources Industry 4.0 MORE
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk? MORE
Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Is it time to discover your customer retention superpower? MORE
Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. What is customer retention? MORE
Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. MORE
Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones. MORE
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? MORE
Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. MORE
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season. MORE
Retention Related Topics Sales Benchmark Index
MAY 23, 2018
“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth
Sales Benchmark Index
MARCH 31, 2020
Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted. As my.
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Babette Ten Haken
SEPTEMBER 24, 2018
If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Do you plan to keep your head down, gazing at your organization’s hopscotch client retention strategy?
Sales Benchmark Index
APRIL 17, 2020
Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.
Speaker: Richard Goring, Director, BrightCarbon
By the end of this session, you’ll be ready to: Capture attention and maximize retention in a tiny amount of time. Presentations have a well-earned reputation for being terrible snooze-fests full of boring bullets and Death by PowerPoint.
Babette Ten Haken
JULY 9, 2020
It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Year-over-year high rates of client retention.
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Babette Ten Haken
AUGUST 23, 2018
Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.
Babette Ten Haken
APRIL 30, 2020
Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Especially in moving “yesterday’s” business and client acquisition models forward.
MTD Sales Training
MARCH 22, 2013
Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].
Babette Ten Haken
MAY 7, 2020
That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken.
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retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.
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Sales and Marketing Management
DECEMBER 17, 2018
To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention.
Babette Ten Haken
JULY 31, 2019
What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Isn’t it time for you and your organization or association to discover the power of co-created customer retention stories?
Babette Ten Haken
DECEMBER 11, 2019
Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken.
Babette Ten Haken
MAY 19, 2020
Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy.
Babette Ten Haken
MARCH 28, 2019
Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Is it time to discover your customer retention superpower?
Babette Ten Haken
NOVEMBER 26, 2018
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness?
Salesmate
MAY 15, 2020
Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. What is customer retention?
DiscoverOrg Sales
SEPTEMBER 12, 2018
Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.
criteria for success
APRIL 3, 2019
Employee retention techniques are extremely important when it comes to reducing turnover. Turnover [ ] The post 3 Employee Retention Techniques to Reduce Turnover appeared first on Criteria for Success.
DiscoverOrg Sales
NOVEMBER 15, 2017
Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.
Babette Ten Haken
SEPTEMBER 19, 2018
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?
Babette Ten Haken
JANUARY 17, 2019
Communication disconnects, above all, have negative impacts on customer retention rates. Seeking common ground for communication, rather than sticking to discipline-specific terminology and buzz words, makes everyone part of the customer experience and customer retention story.
Babette Ten Haken
MAY 29, 2019
What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Creating an impactful customer retention team starts by figuring out who “your people” are.
criteria for success
APRIL 23, 2019
It doesn't take a rocket-scientist to understand why employee retention is important. Once you find the high-quality hire you are looking for, you may think [ ] The post Why Employee Retention is Important and How to Increase It appeared first on Criteria for Success.
Babette Ten Haken
NOVEMBER 19, 2018
Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences?
Pipeliner
JUNE 7, 2020
Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved.
Pipeliner
DECEMBER 11, 2019
Learn 5 fantastic ways to increase retention, to reduce the odds of having your employees succumb to the siren song of your competitors. The post 5 Tips to Increase Retention appeared first on SalesPOP!
Sales Readiness Group
APRIL 24, 2020
I recently presented to the Women Business Owners (WBO) association on this topic. It was interesting to share thoughts and hear business owners' perspectives on how we can best engage with customers during this crisis. Sales Leadership
Babette Ten Haken
NOVEMBER 20, 2019
The post Create an Invitational Business Story for Client Retention appeared first on Babette Ten Haken. Customer Experience, Success, Loyalty, Retention business growth business storytelling customer experience customer retention CX engineering human resources Industry 4.0
Babette Ten Haken
DECEMBER 19, 2018
These 18 ways create a more effective customer retention strategy. The best way to create and implement a more effective customer retention strategy is to expand and then divide the customer lifecycle into an 18 month time period.
Sandler Training
MAY 20, 2020
Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. The post The Critical Elements of Proactive Client Retention [PODCAST] appeared first on Sandler Training.
criteria for success
FEBRUARY 27, 2019
This is why you need to look at effective ways [ ] The post 5 Ways To Ensure Better Employee Retention appeared first on Criteria for Success. The process of finding and interviewing candidates to single out the best employee is long and arduous.
Babette Ten Haken
FEBRUARY 28, 2019
I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. Read this Customer Retention Blog Review.
Nimble - Sales
APRIL 28, 2020
The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Did you know that 48% of customers are more likely to return to a website that is equipped with live chat?
Babette Ten Haken
NOVEMBER 29, 2018
Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . Can we talk?
Babette Ten Haken
NOVEMBER 28, 2018
Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. The post Why do Organizations have Competing Customer Retention Cultures?
Nimble - Sales
JULY 8, 2019
Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog. Customers just don’t buy your products; they buy your services more.
Babette Ten Haken
AUGUST 20, 2018
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. About compelling customer retention experiences?
Sandler Training
MAY 6, 2020
The post Right People, Right Roles, Wrong Time: Updating your recruiting and retention priorities in the New Normal appeared first on Sandler Training. Blog Posts Management & Leadership account retention recruiting sales management
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