Top 3 Customer Retention Metrics

Sales Benchmark Index

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Article Corporate Strategy critical metrics Customer Retention making your number Mike Spence retention retention metrics retention rate revenue growth

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard.

Start Solving the Customer Retention Ownership Conundrum

Babette Ten Haken

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership?

[VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters)

DiscoverOrg Sales

Morale is the best indicator of retention on a sales team. And retention is a serious issue. Better data = improved sales retention. The post [VIDEO] Whiteboard Wednesday: Increase Retention in Sales – with Data (Steve Waters) appeared first on DiscoverOrg.

7 Must-Have Automated Documents for Sales Success

retention by just 5% can increase profits by 25–95%. Retention. retention and engagement. The 7 must-have automated.

How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. When that happens, guess who owns customer retention – and that customer relationship?

Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.

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Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Which means that these post sale teams own customer retention.

Are Experience Conflicts sabotaging Our Customer Retention Strategy?

Babette Ten Haken

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

3 Ways to pivot Customer Retention Pain into Business Success

Babette Ten Haken

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. Playbook Bonus: Discover the Top 5 Negative Customer Retention Scenarios responsible for customer retention pain.

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

One Millimeter Mindset Customer Retention Blog Posts 2017

Babette Ten Haken

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. Are You practicing Wagon Circling Customer Retention?

3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. So increase customer retention and growth by treating customers like gold after the sale, monitoring their loyalty, making necessary adjustments to your product and service to boost satisfaction, and maintaining strong relationships with customers online and off.

The Two Sided Sword of Employee Retention

Increase Sales

Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well. Employee retention for business leadership is all about what I call the 7 Rs: Right people in the.

Why Customer Micro Experience Specialists impact Customer Retention

Babette Ten Haken

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization.

Improve retention by breaking the sophomore/junior-year curse

Sales and Marketing Management

and its link to retention and revenue?—?77 Author: Jim Ninivaggi, Senior Vice President of Business Development, Brainshark Sales rep attrition remains a vexing issue for organizations?— with companies losing about one out of every three reps each year, according to The Bridge Group. Nearly half of that turnover is voluntary, and the impact reverberates right down to the bottom line. The effects are especially painful and pronounced when the sophomore and junior-year “curse” strikes?—?that

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Two solutions have helped my company, Stirista, achieve a 95 percent customer retention rate and should work for your business: Turn every employee into a customer-facing one.

What About Sales Person Retention?

Partners in Excellence

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.

Customer Retention, Different Approaches

Partners in Excellence

Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. What’s your customer retention strategy?

How to Enhance Your Client Retention Success

The Sales Leader

Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them.

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them.

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

5 ways marketers can drive customer retention to achieve growth

Salesfusion

The post 5 ways marketers can drive customer retention to achieve growth appeared first on Salesfusion. Marketing Automation

Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations.

Customer Retention, A Rant

Partners in Excellence

What are your strategies for customer retention? Related posts: Performance Management Friday — Customer Retention/Customer Attrition. Business is tough everywhere. As sales professionals, we struggle to find business and meet our quotas. Losing business that you had previously won is tragic.

The ROI of Boosting Sales Rep Retention and Engagement with Better Sales Learning

Allego

The other “hidden” source of ROI comes from better sales rep retention and employee engagement. Higher employee engagement within sales, or any other organization, spells greater productivity and better retention. Sixth in a series of posts about the ROI of sales training.

Better Knowledge Retention Using Multimodal Learning for Sales

Allego

Engaging multiple senses in the act of learning improves knowledge retention. Research shows using images combined with sound improves retention because the brain stores working memory in separate places for each.

Podcast: A Sales Reorg with 99% Customer Retention & 5% Rep Turnover

Sales Benchmark Index

Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market.

5 Ways to Improve Customer Retention with Marketing Automation Tools

Salesfusion

How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. As the statistics above demonstrate, improving customer retention is one of the most powerful ways to grow your business.

Performance Management Friday — Customer Retention/Customer Attrition

Partners in Excellence

Monitoring customer retention and customer attrition is important. There are a number of different ways to measure customer retention. For example, in my business, we have very high customer retention, but not all our clients buy our types of services every year. Having high customer retention numbers is good, it’s an indicator of customer loyalty. There are some I think are better, or complement Customer Retention–Net Promoter Score is one I like a lot.

Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

The types of experiences which fuel customer success and customer retention. Looking for a dynamic speaker on customer experience, collaboration and customer retention? Do we really understand the difference between customer service delivery and customer experience delivery?

Customer Retention, Customer Service, Customer Experience The Rant Goes On

Partners in Excellence

Related posts: Customer Retention, A Rant. Performance Management Friday — Customer Retention/Customer Attrition. A couple of days ago, I ranted, in part, about my experience with my past computer supplier. We had depended on their computers for many years. Over the past several weeks, I have had power supply, battery problems and related issues. I’ve spent hours on the phone with customer service representatives.

Client Retention: Insurance and Assurance

SalesGravy

Once a solid relationship is in place, ask your client to introduce you to colleagues at other, non-competing companies. Use the occasion as a business development opportunity, while at the same time allowing your client to brag a little about how

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? How are your best value added customer experience efforts sabotaged, both pre- and post-sale?

A Little Bit of Paranoia Goes a Long Way | Sales Strategies

The Sales Leader

When you’re a little bit paranoid about … Read More » Sales Tips client relationships client retention Colleen Francis competition customer loyalty customer retention Engage Selling Solutions optimizing sales retention sales Sales Goals sales paranoia

Social Communication is not ever Permission to Sell

Babette Ten Haken

Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Social communication etiquette is going over the top. Have you noticed?

Serving Toxic Demanding Customers is not a Business Growth Strategy

Babette Ten Haken

Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. All of us have toxic demanding customers in our client bases. However, we do have control over the situation. Let’s explore.

How to Retain Your Top Performers

Sales Benchmark Index

Article Sales Strategy SBI for SMB A-Players retain retain talent retention sales reps sales talent

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