Matt, Kyle, and the Less-Traveled Road to Customer Retention

DiscoverOrg Sales

Spotlight on customer retention. Acquiring new customers is six times more expensive than keeping existing customers, and we knew there was an opportunity to put as much horsepower behind customer retention as we did around new sales. Some know this time of year as holiday season.

What About Sales Person Retention?

Partners in Excellence

Retention is a hot topic–customer retention that is. The whole subscription model, on which all SaaS and XaaS companies are built has customer retention as a fundamental to the success of the business model. Retention is important–customer and employee retention.

How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. Customer retention is a collaborative, cross-functional sport.

How to Enhance Your Client Retention Success

Sell More and Work Less

Do you ever feel as though you’re not doing quite enough for your clients? You’ve delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them.

Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

The post Why 80 Percent of Companies Lose at Customer Retention appeared first on Score More Sales. Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them.

5 Ways to Improve Customer Retention with Marketing Automation Tools

Salesfusion

How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention. As the statistics above demonstrate, improving customer retention is one of the most powerful ways to grow your business.

Podcast: A Sales Reorg with 99% Customer Retention & 5% Rep Turnover

Sales Benchmark Index

Dan Perry recently interviewed Matt Boice, Vice President of Sales Ops at TEN. The Enthusiast Network, founded in 1948, is a media company with the largest concentration of males between 18-34 within the automotive and outdoor adventure market.

The ROI of Boosting Sales Rep Retention and Engagement with Better Sales Learning

Allego

The other “hidden” source of ROI comes from better sales rep retention and employee engagement. Higher employee engagement within sales, or any other organization, spells greater productivity and better retention. Sixth in a series of posts about the ROI of sales training.

Customer Retention, Different Approaches

Partners in Excellence

Customer retention is a critical issue. But it seems companies take two different approaches to customer retention. Then there are those that take a different approach to customer retention. What’s your customer retention strategy?

How to Retain Your Top Performers

Sales Benchmark Index

Article Sales Strategy SBI for SMB A-Players retain retain talent retention sales reps sales talent

Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations.

Customer Retention, A Rant

Partners in Excellence

What are your strategies for customer retention? Related posts: Performance Management Friday — Customer Retention/Customer Attrition. Business is tough everywhere. As sales professionals, we struggle to find business and meet our quotas. Losing business that you had previously won is tragic.

The Truth Behind Why Your Best Sales Reps Leave

Sales Benchmark Index

Article Corporate Strategy Sales Strategy exit interview retain sales talent sales exit interview sales talent talent retention why top reps leave

How to Generate More Recurring Revenue

Sales Benchmark Index

Corporate Strategy Sales Strategy Video b2b sales csm customer success customer success manager grow customers Nick Mehta organization retention rate sales sales leader vice president of customer success vp of customer success

Improving Your Customer/Client Retention – Video Blog

MTD Sales Training

Customer/Client Retention building a loyal client base client retention customer retentionAs a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

The 3 Main Components That Drive Customer Loyalty

MTD Sales Training

Customer/Client Retention client retention customer loyaltyMost companies agree that loyal customers are the lifeblood of their business. Clients who return continuously to restock or re-purchase make it easy for companies to provide service and back-up. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Are You Maximizing Recurring Revenue with Customer Success?

Sales Benchmark Index

Corporate Strategy Podcast Sales Strategy b2b sales csm customer success customer success manager grow customers Nick Mehta organization retention rate sales sales leader vice president of customer success vp of customer success

How to Grow Revenues with Customer Success

Sales Benchmark Index

Corporate Strategy Podcast Sales Strategy SBI for Private Equity SBI for SMB b2b sales compensation csm customer success customer success manager grow customers natalie fedie organization retention rate sales sales leader vice president of customer success vp of customer success

Performance Management Friday — Customer Retention/Customer Attrition

Partners in Excellence

Monitoring customer retention and customer attrition is important. There are a number of different ways to measure customer retention. For example, in my business, we have very high customer retention, but not all our clients buy our types of services every year. Having high customer retention numbers is good, it’s an indicator of customer loyalty. There are some I think are better, or complement Customer Retention–Net Promoter Score is one I like a lot.

How To Bond With Your New Client Just After The Close

MTD Sales Training

Customer/Client Retention building client relationships building long term relationshipsIn sales, our natural goal is to make as many people or businesses as we can more successful or profitable than they are currently.

Why Technical Decision Makers remain Skeptical of You

Babette Ten Haken

Customer success and customer retention are the post-sale result of not only sticking close to customers but also embedding yourself in their business strategy. Let’s chat, shall we? Technical decision makers are skeptical by nature.

2 Key Components In Building Unbreakable Customer Loyalty

MTD Sales Training

Customer/Client Retention customer loyalty Repeat BusinessWhen we ask clients why they buy services, we naturally get a wealth of information that allows us to pinpoint the very things we need to do to gain their business. Not only that, it creates. [[ This is a content summary only.

Stuck in the Middle Sales Mindset gets you Stuck Where You Are

Babette Ten Haken

Consequently, customer retention strategy is compromised moving forward. They realize that the information and insights they learned yesterday may not be appropriate to customer acquisition and retention today and tomorrow.

Defining Transactional Table Stakes for IIoT Business? Why Bother?

Babette Ten Haken

Far too often, traditional methods for customer acquisition and retention continue to be applied to meet customers’ needs. Increased customer loyalty, customer success and customer retention. Do you know the Top 5 Negative Customer Retention Scenarios ?

ROI 24

Sales Tech Simplified with @MarkMagnacca: How to Help Reps Become Better at the Bottom Line: Selling

Smart Selling Tools

Knowledge retention. When sales organizations rely on text-heavy, one-time training events, they subject their reps to a phenomenon known as “ The Forgetting Curve ,” which shows that knowledge retention steadily declines in the absence of continued exposure.

A Smarter Way to do Loss Analysis | Sales Strategies

Sell More and Work Less

Most companies take a reactive approach to client retention and that is the wrong way to think about this issue. That means two things.

Why A Promise Statement is more than a Value Proposition

Babette Ten Haken

For example, value propositions can showcase the value you deliver ensuring customer retention , yet may be related to yesterday’s product and service mix. A professional promise statement clearly defines what you promise to deliver, over time, to clients.

Why and How Simple Storytelling compels Buyers to Act

Babette Ten Haken

Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention, especially in challenging Industrial Internet of Things environments.

ACT 30

Checked Your “Customer Turnover” Levels Recently?

Jonathan Farrington

General Account Management Customer Retention It’s interesting that we regularly read articles or comments about high levels of staff turnover, but it is very rare to discover any commentary about customer turnover – it is almost as if it is a taboo subject; that there is shame attached to it, an embarrassment. I suppose it is an admission of failure.

Why Sales Stupidity is not a Competitive Professional Option

Babette Ten Haken

Consequently, self-disruption is a key component for creating innovative client solutions that catalyze customer success and customer retention. Increased customer loyalty, customer success and customer retention. Do you know the Top 5 Negative Customer Retention Scenarios ?

The “A” In AIDA – 3 Ways To Actually Grab It!

MTD Sales Training

Customer/Client Retention getting the attention of customers how to gain respect from clients We are supposedly exposed to over 5,000 marketing, advertising and other types of messages each day. Personally, I think it’s a lot more, especially when you think of how many emails we get! What. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Business Development Pivots and other Relevant Nonsense

Babette Ten Haken

A Relationship exists between Post-Sale Complexity, Uncertainty and Customer Retention. Complex Customer Retention Issues challenge Linear Thinking. Do you know the Top 5 Negative Customer Retention Scenarios ? There were a lot of business development pivots going on.

4 Simple Steps To Build A Strong & Loyal Customer Base

MTD Sales Training

So, it follows that customer retention must be a major component of an effective marketing. [[ This is a content summary only. Customer/Client Retention Sales Tips how to build a strong customer base how to make your customers loyal Most of us would agree that it costs considerably more to get a new customer than to maintain a loyal one. Visit my website for full links, other content, and more! ]].

How “Arrogant” is Your Company – Honestly?

Jonathan Farrington

General Customer Care Customer Retention Jill Konrath LinkedIn LinkedIn Survey Nigel EdelshainDirectors and management often see customer relations as the affair of a complaints department, while they are occupied with running the business.

Customer Retention, Customer Service, Customer Experience The Rant Goes On

Partners in Excellence

Related posts: Customer Retention, A Rant. Performance Management Friday — Customer Retention/Customer Attrition. A couple of days ago, I ranted, in part, about my experience with my past computer supplier. We had depended on their computers for many years. Over the past several weeks, I have had power supply, battery problems and related issues. I’ve spent hours on the phone with customer service representatives.

7 Ways To Destroy The Relationship With Your Client

MTD Sales Training

Customer/Client Retention how not to destroy a client relationship how to retain clients and not alienate them Customers often judge us by the quality of the back-up service we offer. If everything goes well before we actually start working with them, they may see fit to buy our products and services. The. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

3 Great Ideas On How To Build & Establish Your Brand

MTD Sales Training

Customer/Client Retention how to build a solid customer base how to improve your brand through philosophy One of the most precious assets that a company possesses is the quality of their brand. A great brand image can drive sales onward and upward; a lesser image can ultimately destroy a brand’s presence. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Is Your Strategy Suffering from Mismatched Talent?

Sales Benchmark Index

Corporate Strategy Video micromarkets non-metropolitan markets secondary markets talent acquisition talent attraction talent retention talent trainingToday’s topic is how to attract, train and retain talent. Joining us is Michael Jones, the founder and CEO of Pepperjam Performance Marketing.

Why Customer Experience Is So Important For Your Success

MTD Sales Training

Customer/Client Retention how to make a good experience for the customer making customer experiences for client retention Have you a favourite restaurant? Car dealership? Clothes Shop? If you have, it’s probably because of the products they sell and the people who run it. Overall, though, we judge our favourite. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].