Sales and Marketing Management

NOVEMBER 18, 2022

The post Specialized Training is Key to Workforce Retention appeared first on Sales & Marketing Management. According to the survey, 29% of workers said their country “lacks people with the skills to do my kind of work.” The study also found that workers with specialized […].

Retention 120

Retention Training Survey Study 120

SBI Growth

MARCH 27, 2020

Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is. It costs seven times more to attract new customers than it does to retain existing ones.

Retention 259

Retention Customer Research LinkedIn 259

The Center for Sales Strategy

SEPTEMBER 20, 2023

The role you play as a leader in the retention of your salespeople has a huge impact on your business. The more you develop yourself as a leader, the greater influence you have on keeping the team you built in place.

Retention 80

Retention Sales Talent Sales Influencer 80

Sales and Marketing Management

FEBRUARY 10, 2022

The post Onboarding As a Retention Tool appeared first on Sales & Marketing Management. As much as 20% of employee turnover happens in the first 45 days. One-third of new hires look for a different job within the first six months. Solid starts are vital to long-term success.

Retention 120

Retention Hiring Tools Sales 120

SBI Growth

MAY 23, 2018

“Our customer retention is excellent. We only lose 5% of customers per year, so our retention is 95%.”. Does this sound familiar? If so, you have probably also been caught off guard when your board double clicks on this number.

Retention 180

Retention Customer Revenue Strategy 180

Babette Ten Haken

SEPTEMBER 24, 2018

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Yes, I know.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy Hiring 221

SBI Growth

APRIL 17, 2020

Appointing a Chief Customer Officer Who Owns the Retention Number. Corporate leaders around the world are all reacting to the tragic events and economic impact of the past few months. In order to weather the storm and come out on top.

Retention 214

Retention Customer Up-Sell Webinar Metrics 214

SBI Growth

OCTOBER 7, 2021

Alex Schultz, the Chief Marketing Officer and VP of Analytics for Facebook, once said that “Retention is the single most important thing for growth.” Indeed, "retention is the new growth" has become a common mantra for corporate leaders in recent years.

Retention 156

Retention Analytics Facebook Marketing 156

Zoominfo

OCTOBER 13, 2020

That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. You probably already know what churn is, but as a refresher, here is how you calculate your churn rate: This number acts as the basis for building your customer attrition and retention strategies. The Next Steps in Reducing Churn.

Churn 173

Churn Retention Data Customer 173

Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. Five questions for moving one millimeter forward towards an innovative client retention strategy.

Retention 134

Retention Strategy Customer Scale 134

The Center for Sales Strategy

AUGUST 10, 2021

Client retention is and will always be pivotal for the success of businesses. In fact, client retention is a true measure of the experiences an organization delivers to its clients. Based on these experiences, clients or customers decide if they want to continue business with a given firm or not.

Retention 121

Retention Pivotal Revenue Customer 121

Zoominfo

FEBRUARY 16, 2021

Those seven topics included: Content personalization Customer engagement Customer insight Customer loyalty Customer retention Loyalty software Net Promoter Score. For seven out of the 10 topics, there was a peak in interest in April or May 2020, followed by a drop in June, and then a smaller upswing in July.

Retention 219

Retention Customer Loyalty B2C 219

SBI Growth

JANUARY 12, 2022

The “war for talent” dominated headlines and SBI client conversations across 2021, with attrition rates ranging from 25-60%, and leadership teams scrambling to both backfill open roles and future-hire sufficient headcount to achieve growth goals.

Retention 333

Retention Conversion 333

Smooth Sale

JUNE 22, 2022

Attract the Right Job or Clientele: Can You Improve Client Retention? Companies employing sales representatives are typically on the lookout for how to improve client retention. So how can you improve client retention? It may be helpful the next time you consider how to improve client retention. Integrity Is First.

Retention 78

Retention Hiring Sales Training 78

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Hiring Loyalty 154

Sales and Marketing Management

DECEMBER 17, 2018

To promote customer retention and strengthen your B2B marketing scheme, we’ve assembled this list of six key strategies you can use. In every B2B industry, the quality of customer service is closely connected to customer retention. How does one manage to keep customers engaged and loyal to their brand? Set and exceed expectations.

B2B 238

B2B Retention Strategy Customer 238

Alice Heiman

MAY 25, 2023

What if everyone in your company was responsible for customer retention? Website: [link] Connect with Alice on LinkedIn The post Scaling Your Sales Through Customer Retention appeared first on Alice Heiman. What if you could keep your customers for years and continue to grow with them? What if everyone in your company sold?

Scale 66

Scale Hiring Retention Sales 66

Zoominfo

AUGUST 26, 2019

This statement pops up during every conversation about customer retention for one simple reason— it’s true. But brands can also increase customer retention by enabling customers to visualize a satisfying conclusion. With that being said, resist the urge to manufacture values for the purpose of increasing customer retention.

Retention 189

Retention Ideal Customer Profile Customer Up-Sell 189

Zoominfo

OCTOBER 13, 2020

That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. You probably already know what churn is, but as a refresher, here is how you calculate your churn rate: This number acts as the basis for building your customer attrition and retention strategies.

Churn 130

Churn Retention Data Customer 130

Pipeliner

MARCH 9, 2021

Client retention – now, more than ever. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases. Even a small increase in a selling organization’s major client retention percentage produces exponentially higher revenue and profit increases.

Retention 98

Retention Account Revenue Airlines 98

Salesmate

MAY 15, 2020

Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What are these metrics?

Retention 122

Retention Customer CRM Small Business 122

Sandler Training

SEPTEMBER 10, 2020

Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. The post Critical Elements of Proactive Client Retention appeared first on Sandler Training.

Retention 104

Retention Revenue Training Research 104

Sales and Marketing Management

MARCH 14, 2018

According to a study from Harvard Business School , you can boost profitability by 25 to 95 percent by focusing on current customers and boosting retention rates by just five percent. Enhancing loyalty is worthwhile because if you raise retention by just five percent, you could increase profitability by more than 25 percent.

Retention 223

Retention Customer Loyalty Decision Maker 223

Funnel Clarity

APRIL 12, 2023

One of the most important goals for B2B SaaS companies is customer retention. There are many ways to be successful at retaining customers and different metrics to evaluate a B2B SaaS company’s customer retention.

Retention 72

Retention B2B Top of Funnel Funnel 72

Sandler Training

OCTOBER 28, 2020

The post Client Retention: It’s Personal appeared first on Sandler Training. One of best pieces of advice I ever received about holding on to important clients and customers was this: During times of uncertainty, approach your business contacts from a different perspective than during so-called “normal” times.

Retention 94

Retention Training Customer Account 94

Sales and Marketing Management

MARCH 4, 2018

Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. But awareness and action are two different things. What to do?

Customer Service 286

Customer Service Retention Hiring Account 286

Babette Ten Haken

MAY 19, 2020

Do you see yourself as a trusted client retention specialist or simply a generalist? Regardless of whether you actively acquire clients, or not, you impact client retention. As a trusted client retention specialist focused on executing human capital strategy. Because, here’s news. As well as for clients.

Retention 134

Retention Hiring Webinar Metrics Face-to-face 134

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Have you developed a network of go-to client retention pros within your organization?

Retention 114

Retention Company Commission Up-Sell 114

SBI Growth

MARCH 31, 2020

Going into 2020, Market Leaders were already counting on the majority of their revenue coming from their existing customer base. Most companies build their 2020 Revenue plans on an assumption of GDP growth, and this assumption has shifted.

Retention 401

Retention Customer Revenue Marketing 401

SBI Growth

MARCH 9, 2021

Since the turn of the millennium, mastering and perfecting the Customer Experience (CX) has been a goal for Marketing Leaders. Through CX strategy, leading revenue marketing teams will uncover areas of friction and process as a continuous feedback loop between.

Retention 331

Retention Marketing Revenue Strategy 331