CEO Craig Charlton on Why He Can’t Wait to Tell the World About SugarCRM

SugarCRM

So when the opportunity to lead SugarCRM into the next stage of growth arose, I’m not exaggerating when I say I jumped at the chance. It’s with great excitement that I join the enterprising team at SugarCRM as CEO. Under Larry Augustin’s leadership over the last decade, SugarCRM has increased revenue 10x and established itself as a leading CRM disruptor. Now, as SugarCRM’s former CEO transitions to his new role as board chairman, we’re entering a new era for the company.

SugarCRM’s Winter ‘18 Release Has Arrived

SugarCRM

At SugarCRM, we’ve held a strong belief that the high-quality and efficient experience that consumers enjoy on their phones, tablets and laptops needs to replace the legacy designs of enterprise applications.

The World has Changed! …And SugarCRM is Changing With It

SugarCRM

SugarCRM chief product officer, Rich Green, also gave an inspiring talk about practical realities of building a culture of innovation within your company. …And SugarCRM is Changing With It appeared first on Get your daily dose of Sugar.

Salesfusion wins “Best Seamless SugarCRM Integration”

Salesfusion

The post Salesfusion wins “Best Seamless SugarCRM Integration” appeared first on Salesfusion.

New software, updates and features are helping SugarCRM stay ahead of the game

SugarCRM

Finally, we’re excited to announce some of the new features users can expect in December from SugarCRM Hint – the flagship application of our Relationship Intelligence product line. The post New software, updates and features are helping SugarCRM stay ahead of the game appeared first on Get your daily dose of Sugar. CRM SugarCRM New Release Sugar

SugarCRM Named Best CRM for the Fourth Year in a Row 

SugarCRM

SugarCRM has once again come out on top as the leading CRM platform, for the fourth consecutive year. 98 companies in total were scored, of which only six made the mark with only one clear winner – SugarCRM, with outstanding scores in most categories. Sarrel at PCMag spoke of the results: “Every year since 2015, this category has been owned by SugarCRM—this is the fourth time it’s taken our Business Choice award.

How SugarCRM’s Winter ‘19 release delves deeper into the future of customer relationship management

SugarCRM

At SugarCRM we’ve always focused on helping our customers to develop better business relationships. It’s an approach we take ourselves here at SugarCRM, with the habits, feedback and insight of our customers helping to drive our latest innovation with the launch of our Winter ‘19 release, which represents another step forward for our already industry-leading CRM application. When it comes to business success, understanding customers is key.

Coming Soon: Innovation from SugarCRM to Address Data Protection and GDPR Compliance

SugarCRM

Openness and integrity have long been SugarCRM core values. It’s an opportunity for SugarCRM customers to build a relationship based on trust and transparency with their own customers. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). Personal data is valuable, and it’s easier than ever to obtain.

SugarCRM’s Summer 18 release responds to the most important themes in CRM today

SugarCRM

At SugarCRM, we have long known that if technology in the workplace looks, feels and intuits like the technology we use at home, it will be more engaging and easier to use, meaning the most benefit can be gained. The post SugarCRM’s Summer 18 release responds to the most important themes in CRM today appeared first on Get your daily dose of Sugar.

How CRM Can Help You Become Truly Customer-Centric

SugarCRM

See how SugarCRM can help your business by building your free trial. CRM CRM Success Customer Engagement Customer Experience SugarCRMCreating a culture of customer centricity to your business is more important than ever.

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What Makes Sales & Marketing Alignment So Powerful

SugarCRM

See how SugarCRM can help you boost your sales and marketing alignment, by watching our demo. CRM Customer Experience SugarCRMSales and marketing are two very different areas of business; however, both are essential for the success of your company.

Introducing SugarBPM™

SugarCRM

SugarBPM offers SugarCRM customers a set of capabilities for process automation in Sugar. CRM Customer Experience SugarBPM SugarCRMOne of the inevitable challenges that arises out of business growth is complexity.

Do I Need to Hire a Full Time Administrator for SugarCRM?

SugarCRM

Once your CRM consultants and software salesperson have delivered their respective terms of engagement, the one person that you are left with to make inevitable and necessary adjustments to your CRM system is your SugarCRM administrator. A SugarCRM administrator will know how to use many advanced features that just aren’t commonly utilized by the average end user. A SugarCRM administrator does more than just regular updates.

It’s Awards Season

SugarCRM

Not to be outdone by another awards show happening this weekend that you may have heard about, SugarCRM announced the winners of its fiscal year 2018 global partner awards last week at the company’s annual sales kick off (SKO) event in Sorrento, Italy. For the past nine years, SugarCRM has recognized the leadership and achievements of its partner community through a series of partner awards. SugarCRM

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Why Your Sales Team Isn´t Using Your CRM

SugarCRM

CRM CRM Success SugarCRM sales user adoption user adoptionUsing a modern Customer Relationship Management (CRM) tool is a must for any business that wants to take customer satisfaction and revenue to the next level. A CRM can skyrocket sales and build solid long-term customer relationships.

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Reimagining Relationship Management, One Quarterly Release at a Time

SugarCRM

By Zachariah Sprackett, SVP, DevOps at SugarCRM. Elsewhere, our SugarCRM mobile update enables users to generate quotes, view emails and convert leads from anywhere. CRM Customer Experience SugarCRM features Sugar Fall 18 ReleaseAn Update on Key Features.

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Keep Your Head in the SugarCloud

SugarCRM

By Zachariah Sprackett, VP, Operations at SugarCRM. But from my perspective as the SVP, DevOps for SugarCRM, SugarCloud means that our customers are up and running in minutes with the latest innovation and they are less likely to require product support.

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A Blueprint for CRM Success: Additional Insights and Replay Available

SugarCRM

How do they fit in into CRM solution and SugarCRM? At SugarCRM, we have lots of retail chains doing just that – leveraging the flexibility and scalability of Sugar to manage lots of customer data points to drive loyalty and better point of sale experiences.

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Why We Innovate? Nine out of Ten Dentists Agree…

SugarCRM

By Zachariah Sprackett, SVP, DevOps at SugarCRM. There’s so much the whole team at SugarCRM has accomplished during the last 12 months that I’d love to tell you about. CRM SugarCRM Technology cloud Innovation

Time To Get Organized!

Engage Selling

Observations from the real World client attraction Colleen Francis CRM systems Engage Selling Solutions InfusionSoft Landslide OnContact optimizing sales Pipeline Management sales quota Salesforce.com selling SugarCRM The Sales Leader

What to Expect at SugarCon – the CRM Conference for Innovative Business

SugarCRM

These SugarCRM customers will describe how they are listening, learning and leading at pace to transform their industries. CRM Customer Experience SugarCon SugarCRM conferences events sugarcon

What Makes Some Businesses So Unstoppable?

SugarCRM

CRM Customer Experience SugarCRMI’ve become obsessed with Sia’s song “ Unstoppable ,”so much that it has become my new personal anthem.

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4 Ways CRM Will Improve Your Customer Experience

SugarCRM

CRM CRM Success Customer Engagement Customer Experience SugarCRM customer experienceThere are many trends on the horizon that may pique your interest as you develop your business strategy to stand out amongst your competitors. Technologies like artificial intelligence with natural language processing or machine learning, blockchain-based services, and the Internet of Things (IoT) may be distracting you from the most important part of your business — your customers.

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Google GDPR Fines Underlie the Importance of Taking Data Privacy Seriously

SugarCRM

CRM Success GDPR SugarCRM CRM data privacy PIIYou might have seen that Google was recently fined roughly $57 MILLION dollars for some of its customer data collection in France, under the tenants of the new GDPR legislation.

The Best Customers are Recurring Customers

SugarCRM

At SugarCRM, we call this idea “the recurring customer.” Customer Experience SugarCon CRM recurring customers subscription economy sugarcon SugarCRMAs we closed the first day of SugarCon 2018, I’m left with one clear takeaway from the day.

Five Important Questions to Ask Yourself Before You Renew Your Legacy CRM Vendor

SugarCRM

CRM CRM Success Partnerships SugarCRMWhat do a bedside shelfie, bit-coding robot, and a Gremlin chia pet have in common with your legacy CRM vendor? A lot! Don’t you love those vendors that push everything you think you might want, but offer little or nothing you actually need?

Smashing the Data Silos…

SugarCRM

By Zachariah Sprackett, SVP, DevOps at SugarCRM. One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight to your organization. SugarCRM is building systems to tie into those critical veins of unstructured data and harness their power. CRM CRM Success SugarCRM AI analytics cloud data data privacy

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Five Important Questions to Ask Yourself Before You Renew Your Legacy CRM Vendor

SugarCRM

CRM CRM Success Partnerships SugarCRMWhat do a bedside shelfie, bit-coding robot, and a Gremlin chia pet have in common with your legacy CRM vendor? A lot! Don’t you love those vendors that push everything you think you might want, but offer little or nothing you actually need? Let’s be honest, who doesn’t want a bedside shelfie that easily clips onto your bedside and comes in nine – yes, nine – different colors. Or a bit-coding robot in “cool blue”?

How to Influence Sales Cycle Length

SugarCRM

CRM Success Sales Leadership SugarCRMIn an earlier post on the topic of Sales Velocity, I covered an important and overarching success metric that focuses one thing: How much revenue can you expect to bring in each day? The Sales Velocity equation looks at four things: 1) number of opportunities in pipe, 2) average opportunity value, 3) historical percentage win-rate and 4) average length of sales cycle. In this post, I’ll dive deeper into the latter: average length of sales cycle.

$270m Accompany Buy for Cisco Proves Value of Relationship Intelligence

SugarCRM

CRM Relationship Intelligence AI Big Data Cisco Hint SugarCRMYou may have seen that communications giant Cisco is picking up personal data and relationship insight aggregator Accompany for a cool $270m. As Accompany CEO Amy Chang puts it – the product acts like a digital assistant which helps executives and other professionals better prepare for meetings, prep emails, etc. Hmmm…sounds exactly like our first foray into relationship intelligence, our Hint offering.

Latency and the Case for Conversational B2B Software

SugarCRM

For these reasons and more the SugarCRM engineering team is constantly thinking about and developing more ways to give back more to every Sugar user for every action they take in the system. Artificial Intelligence CRM Success Customer Experience SugarCon SugarCRM User Experience AI Alexa Amazon CRm adoption IoT SiriOne of the more popular buzzwords floating around the world of IT these days is “conversational [blank].”

CRM Adoption: Five Tips for Staying On Course Post Deployment

SugarCRM

CRM CRM Success SugarCRM CRm adoption CRM strategy gamificationWhether you are one month, one year, or several years into a CRM deployment, it is always important to perform “health checks” to insure the project is going smoothly. Just because the software is in place, does not always mean it is being used at optimal levels or driving the best return.

Taking the Customer View – Using the Customer Journey Plugin to Better Know the Customer

SugarCRM

It’s why we at SugarCRM offer the Customer Journey Plugin, a simple tool for visualizing and operationalizing every aspect of the customer journey, both large and small. Here’s how some SugarCRM customers use Customer Journey: Roxtec , a global supplier of flexible cable and pipe-sealing materials, wanted deeper insights into its customer base and a clearer look at the sales cycle. “We There’s a Chinese restaurant I like for takeout.

Drive CRM User Adoption by Creating Paybacks

SugarCRM

CRM CRM Success SugarCRM agfa CRm adoption CRM Best Practices Hilco GrouoTalk for a few minutes with the executive or business owner responsible for the Customer Relationship Management System and inevitable, the conversation will turn to user adoption. While it seems like an “old hat” topic, user adoption remains one of the biggest causes of CRM implementation setbacks and failures because user adoption is at the core of CRM success.

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Die besten Kunden sind die, die wiederkommen

SugarCRM

Deutsch CRM SugarCRMDie SugarCon 2018 in Las Vegas war für mich wieder ein echtes Highlight, auch weil es darauf fokussierte, was wirklich wichtig ist: Das Business! Und während der Präsentationen und Gespräche wurde mir eins klar: „Je mehr sich Dinge ändern, desto mehr bleiben sie gleich.“ Klingt vielleicht widersprüchlich, heißt aber: Geschäft bleibt immer noch Geschäft.

The 8 best CRMs for marketing teams

Nutshell

SugarCRM. SugarCRM is one of the most powerful CRM solutions on the market. That being said, if you can familiarize yourself with SugarCRM, the powerful marketing tools it offers can prove very rewarding. Effective marketing is about more than just attracting one-time customers.

CRM Experts Talk SugarCon13 and More

Score More Sales

Did you attend SugarCon13 – the largest SugarCRM gathering to date? Paul Foucher of SugarCRM. I’ll have a post next week on this, but for now we discussed some features that SugarCRM has announced in their Sugar7 product which will offer better mobile use.

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Bringing Relationship Intelligence to “Accounts” in Sugar

SugarCRM

We have expanded SugarCRM Hint, our flagship offering from SugarCRM’s Relationship Intelligence product line beyond leads and contacts. Big news! Now, you can gather relationship intelligence about businesses and organizations.

Putting “Work Like You Live” to the test in Sorrento, Italy

SugarCRM

I just returned from what I can only describe as a truly remarkable SugarCRM Sales Kickoff in Sorrento, Italy. I have helped plan and present at no less than ten (yes, TEN) sales kick off events at SugarCRM, but this year’s event was different in a lot of ways. It is important to SugarCRM that we not only build solutions that align with the way individuals currently want to do their jobs, but we want all our employees to be early adopters to the “work like you live” concept.

Say Hello to Sugar 9

SugarCRM

Last week we hit a major milestone at SugarCRM with the release of Sugar 9. We agree, and we have made headway on a long-standing SugarCRM problem which is, ‘How can we better understand our customer usage of our products?’. Quotes have also been surfaced in SugarCRM mobile allowing sellers to quickly build and deliver quotes, even while on the go. This was a cross functional activity led by SugarCRM CIO Kirk Fjelheim and aided by individuals across SugarCRM.