Happy Birthday SugarCRM!


Later that focus shifted to creating this company, SugarCRM. June 1st celebrates the 15 year anniversary of SugarCRM, what has apparently become my life’s work. The post Happy Birthday SugarCRM! I admit it. I have my head in the clouds often. I’m a dreamer and a builder.

Salesfusion wins “Best Seamless SugarCRM Integration”


The post Salesfusion wins “Best Seamless SugarCRM Integration” appeared first on Salesfusion.

SugarCRM’s Winter ‘18 Release Has Arrived


At SugarCRM, we’ve held a strong belief that the high-quality and efficient experience that consumers enjoy on their phones, tablets and laptops needs to replace the legacy designs of enterprise applications.

The World has Changed! …And SugarCRM is Changing With It


SugarCRM chief product officer, Rich Green, also gave an inspiring talk about practical realities of building a culture of innovation within your company. …And SugarCRM is Changing With It appeared first on Get your daily dose of Sugar.

CEO Craig Charlton on Why He Can’t Wait to Tell the World About SugarCRM


So when the opportunity to lead SugarCRM into the next stage of growth arose, I’m not exaggerating when I say I jumped at the chance. It’s with great excitement that I join the enterprising team at SugarCRM as CEO. Under Larry Augustin’s leadership over the last decade, SugarCRM has increased revenue 10x and established itself as a leading CRM disruptor. Now, as SugarCRM’s former CEO transitions to his new role as board chairman, we’re entering a new era for the company.

Webinar Replay: SugarCRM® Acquisition of Salesfusion – What it Means for You


SugarCRM has acquired marketing automation innovator Salesfusion. The post Webinar Replay: SugarCRM® Acquisition of Salesfusion – What it Means for You appeared first on Get your daily dose of Sugar. CRM Customer Engagement Customer Experience Salesfusion SugarCRMIf you missed our webinar on the benefits of the Salesfusion acquisition, be sure to watch the replay, which is now available here.

SugarCRM Named Best CRM for the Fourth Year in a Row 


SugarCRM has once again come out on top as the leading CRM platform, for the fourth consecutive year. 98 companies in total were scored, of which only six made the mark with only one clear winner – SugarCRM, with outstanding scores in most categories. Sarrel at PCMag spoke of the results: “Every year since 2015, this category has been owned by SugarCRM—this is the fourth time it’s taken our Business Choice award.

SugarCRM announces major investment as it welcomes an experienced new partner


Today, I am proud to announce a huge milestone in the SugarCRM journey – a partnership that will take SugarCRM, and the CRM industry, to new heights. Following several years of significant growth, increased market recognition and high customer satisfaction, SugarCRM has secured a strategic and substantial investment from a top-tier investment firm, Accel-KKR. In addition, SugarCRM brings a unique and industry-leading ecosystem of business partners to our customers.

How SugarCRM’s Winter ‘19 release delves deeper into the future of customer relationship management


At SugarCRM we’ve always focused on helping our customers to develop better business relationships. It’s an approach we take ourselves here at SugarCRM, with the habits, feedback and insight of our customers helping to drive our latest innovation with the launch of our Winter ‘19 release, which represents another step forward for our already industry-leading CRM application. When it comes to business success, understanding customers is key.

Coming Soon: Innovation from SugarCRM to Address Data Protection and GDPR Compliance


Openness and integrity have long been SugarCRM core values. It’s an opportunity for SugarCRM customers to build a relationship based on trust and transparency with their own customers. These new features will help companies that use SugarCRM products carry out their data privacy responsibilities as solid corporate citizens (and enable GDPR compliance along the way). Personal data is valuable, and it’s easier than ever to obtain.

SugarCRM’s Summer 18 release responds to the most important themes in CRM today


At SugarCRM, we have long known that if technology in the workplace looks, feels and intuits like the technology we use at home, it will be more engaging and easier to use, meaning the most benefit can be gained. The post SugarCRM’s Summer 18 release responds to the most important themes in CRM today appeared first on Get your daily dose of Sugar.

How CRM Can Help You Become Truly Customer-Centric


See how SugarCRM can help your business by building your free trial. CRM CRM Success Customer Engagement Customer Experience SugarCRMCreating a culture of customer centricity to your business is more important than ever.

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Sugar Sweetens Tyson Foods’ Recipe for Success


And that’s where SugarCRM came in. SugarCRM has helped Tyson Foods address all 115 business requirements, and post-implementation, the technology has also been well received by employees. CRM CRM Success Customer Engagement SugarCRM

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CRM Blueprint Series: Sales Automation Webinar Recap


So, if you haven’t seen the latest and greatest from SugarCRM, or are currently evaluating new sales tools for your team, be sure to check out the webinar replay here. CRM SugarCRM CRM Blueprint Spring '19 webinar

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New Sugar – From CRM to CX?


CRM Customer Engagement Customer Experience Sales Leadership Salesfusion SugarCRMTechnology is getting faster, and easier to use. As a result, everybody wants more from the companies that they do business with.

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Time To Get Organized!

Engage Selling

Observations from the real World client attraction Colleen Francis CRM systems Engage Selling Solutions InfusionSoft Landslide OnContact optimizing sales Pipeline Management sales quota Salesforce.com selling SugarCRM The Sales Leader

Salesfusion: Our Journey From Marketing Automation to Customer Experience Management


As the former CEO of Salesfusion and new general manager of marketing automation for SugarCRM, I want to share how thrilled my team and I are to be joining the Sugar family. CRM Customer Experience Salesfusion SugarCRM

What Makes Sales & Marketing Alignment So Powerful


See how SugarCRM can help you boost your sales and marketing alignment, by watching our demo. CRM Customer Experience SugarCRMSales and marketing are two very different areas of business; however, both are essential for the success of your company.

Do I Need to Hire a Full Time Administrator for SugarCRM?


Once your CRM consultants and software salesperson have delivered their respective terms of engagement, the one person that you are left with to make inevitable and necessary adjustments to your CRM system is your SugarCRM administrator. A SugarCRM administrator will know how to use many advanced features that just aren’t commonly utilized by the average end user. A SugarCRM administrator does more than just regular updates.

Doubling Sugar Application Performance


This is a really exciting time to be part of the SugarCRM ecosystem. We are adding many new products and capabilities to the SugarCRM portfolio and our Performance team is here to make sure that all these products meet and exceed our customer’s performance expectations.

Big News! Salesfusion is Now Part of Sugar (Three Big Advantages for You)


CRM Customer Experience SugarCRMHave you heard? The world is close to capturing 1.7 megabytes of data for each person on the planet every single second. That’s not even the crazy part. For most companies today, very little of that data is being put to good use.

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Increase Productivity with Actionable Insights in Hint 5.1


Our next version SugarCRM Hint 5.1 Artificial Intelligence CRM Customer Experience Digital Transformation Machine Learning SugarCRMis now generally available!

It’s Awards Season


Not to be outdone by another awards show happening this weekend that you may have heard about, SugarCRM announced the winners of its fiscal year 2018 global partner awards last week at the company’s annual sales kick off (SKO) event in Sorrento, Italy. For the past nine years, SugarCRM has recognized the leadership and achievements of its partner community through a series of partner awards. SugarCRM

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Why Your Sales Team Isn´t Using Your CRM


CRM CRM Success SugarCRM sales user adoption user adoptionUsing a modern Customer Relationship Management (CRM) tool is a must for any business that wants to take customer satisfaction and revenue to the next level. A CRM can skyrocket sales and build solid long-term customer relationships.

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CRM and Human Resources: It’s All About People


CRM CRM Success Customer Experience Engagement SugarCRMFundamentally, a CRM platform is about people. Specifically: Your customers; Your prospects, and Your employees. It’s the third subset I’d like to talk about in this post.


Reimagining Relationship Management, One Quarterly Release at a Time


By Zachariah Sprackett, SVP, DevOps at SugarCRM. Elsewhere, our SugarCRM mobile update enables users to generate quotes, view emails and convert leads from anywhere. CRM Customer Experience SugarCRM features Sugar Fall 18 ReleaseAn Update on Key Features.

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Introducing SugarBPM™


SugarBPM offers SugarCRM customers a set of capabilities for process automation in Sugar. CRM Customer Experience SugarBPM SugarCRMOne of the inevitable challenges that arises out of business growth is complexity.

Keep Your Head in the SugarCloud


By Zachariah Sprackett, VP, Operations at SugarCRM. But from my perspective as the SVP, DevOps for SugarCRM, SugarCloud means that our customers are up and running in minutes with the latest innovation and they are less likely to require product support.

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Mission: Possible – Simplify Paid Search Advertising with Salesfusion


Salesfusion by SugarCRM recently released Salesfusion for Google Ads, a feature that brings the combined power of AI and automation to create, launch, manage and optimize paid search campaigns. SugarCRM and Salesfusion bring together an all-in-one solution for curating relevant and unparalleled customer experiences. CRM Customer Engagement Customer Experience Salesfusion SugarCRM Technology

Finding Value in Your CRM


SugarCRM provides an SLA for response time; there is no fee for phone support. CRM CRM Success Customer Experience SugarCRM TechnologyDid you know there are more than 380 CRM platforms listed on G2 ? Let that sink in. Three. Hundred. Eighty.

Why We Innovate? Nine out of Ten Dentists Agree…


By Zachariah Sprackett, SVP, DevOps at SugarCRM. There’s so much the whole team at SugarCRM has accomplished during the last 12 months that I’d love to tell you about. CRM SugarCRM Technology cloud Innovation

Billy Joel…and CRM?


CRM Customer Experience Partnerships Salesfusion SugarCRM Technology marketing automation securityMac or PC? iOS or Android? Proprietary cloud or AWS? Choices abound with today’s technology, whether it’s the laptop on your desk or the phone in your pocket.

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What to Expect at SugarCon – the CRM Conference for Innovative Business


These SugarCRM customers will describe how they are listening, learning and leading at pace to transform their industries. CRM Customer Experience SugarCon SugarCRM conferences events sugarcon

A Blueprint for CRM Success: Additional Insights and Replay Available


How do they fit in into CRM solution and SugarCRM? At SugarCRM, we have lots of retail chains doing just that – leveraging the flexibility and scalability of Sugar to manage lots of customer data points to drive loyalty and better point of sale experiences.

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No-Touch CRM


CRM Customer Experience Digital Transformation Engagement Machine Learning Relationship Intelligence SugarCRM Technology User ExperienceSometimes you’re the bug and sometimes you’re the windshield.

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Google GDPR Fines Underlie the Importance of Taking Data Privacy Seriously


CRM Success GDPR SugarCRM CRM data privacy PIIYou might have seen that Google was recently fined roughly $57 MILLION dollars for some of its customer data collection in France, under the tenants of the new GDPR legislation.

The Best Customers are Recurring Customers


At SugarCRM, we call this idea “the recurring customer.” Customer Experience SugarCon CRM recurring customers subscription economy sugarcon SugarCRMAs we closed the first day of SugarCon 2018, I’m left with one clear takeaway from the day.

4 Ways CRM Will Improve Your Customer Experience


CRM CRM Success Customer Engagement Customer Experience SugarCRM customer experienceThere are many trends on the horizon that may pique your interest as you develop your business strategy to stand out amongst your competitors. Technologies like artificial intelligence with natural language processing or machine learning, blockchain-based services, and the Internet of Things (IoT) may be distracting you from the most important part of your business — your customers.

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What Makes Some Businesses So Unstoppable?


CRM Customer Experience SugarCRMI’ve become obsessed with Sia’s song “ Unstoppable ,”so much that it has become my new personal anthem.

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Smashing the Data Silos…


By Zachariah Sprackett, SVP, DevOps at SugarCRM. One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight to your organization. SugarCRM is building systems to tie into those critical veins of unstructured data and harness their power. CRM CRM Success SugarCRM AI analytics cloud data data privacy

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