Dust off some CRM records

Sales 2.0

This post is about another way to get into those accounts…your company’s CRM. Your company has a nice big (or huge) list of accounts in your CRM, often tens of thousands. But often the CRM is as organized as a child’s bedroom (i.e.

CRM 195

Sales Playbook and CRM Problems - What the Data Tells Us

Understanding the Sales Force

Dave Kurlan sales process crm sales playbook sales dataI can't remember a spring where the pollen was worse than in 2018. You go to the car wash and an hour later your beautiful car is covered in yellow crud and you're out $20. A waste. Perhaps you have an irrigation system with a rain sensor that tells the controller that your lawn and flower beds don't need to be watered today because it is pouring outside.

Data 178

If Data is Not in Your CRM, Does It Exist?

Smart Selling Tools

If data about your customers and prospects isn’t entered into your CRM, does it even exist?”. I asked this question recently to a handful of sales executives and the answer was, “we have mandated that all info needs to be entered into the CRM, but quite frankly, the reps aren’t doing it.”

Data 135

Sales Management Through Pipeliner CRM

Pipeliner

In this ebook author, Nikolaus Kimla gets very specific, dealing with sales management through CRM. He personally believes (as do a lot of experts today) that utilizing a CRM is the only way to manage a sales team—and in fact, it is practically impossible to manage one without it. There is no system in the industry today like Pipeliner CRM, one that empowers precision sales management through CRM. Account management is most precisely conducted through CRM.

CRM 62

Before You Buy That Sales CRM

Increase Sales

However for any sales CRM including other productivity tools to work requires: Credit: www.picjumbo.com. Buying a sales CRM will not magically increase: Revenue. The better question to consider is will a sales CRM consistently solve these problems?

CRM 177

The 12Billion #CRM Debacle

Smart Selling Tools

According to Gartner Group, Total Worldwide CRM Software revenue in 2014 is predicted to hit nearly $24 Billion. But get ready to shake your head and drop your jaw; research has shown that CRM adoption is less than 50% (poor adoption is around 74%).

CRM 91

Can You Trust the Data in Your CRM?

Sales Benchmark Index

You depend on your CRM system to give you actionable insight. But is your CRM getting insight from other systems? Sales Operations Strategy sales operations CRM Leading and lagging indicators tell you how well the Sales team is performing.

CRM 172

Bad Quarter: Is Your CRM to Blame?

Sales Benchmark Index

Sales Leader Director of Sales Resources CRM It''s the last week of the quarter and everything is looking good. You have the deals in the tank to hit the target. Then it happens: Things start slipping and it''s not pretty. Deals are falling faster than ice cream melting on a summer day.

CRM 149

What can CRM do for my business?

Nutshell

What is CRM? Even if you’ve never used a CRM before, you’ve probably heard the term echoing through your industry. You know that many companies (including your competitors) are implementing CRM software because it saves time and drives sales. But what is CRM? CRM—or customer relationship management —is business software that helps individuals and teams maximize their customer communications and sales efforts. CRM isn’t simply an address book.

CRM 41

Age of Unified Communications (UC) and Your CRM

Sales and Marketing

Teaser: As Salesforce and other CRM solutions continue to evolve, companies should make sure their business phone system can keep up. As Salesforce and other CRM solutions continue to evolve, companies should make sure their business phone system can keep up. Issue Date: 2015-09-24.

CRM 296

The 9Billion #CRM Debacle

Smart Selling Tools

According to Gartner Group, Total Worldwide CRM Software revenue in 2012 was $18 Billion. But get ready to shake your head and drop your jaw; the same report reminds us that CRM adoption is less than 50% (poor adoption is around 74%). Use your CRM more like the database it is.

CRM 98

5 Critical Factors to Consider When Choosing A Small Business CRM

Base CRM

Well, we’ve got some bad news for you – choosing the right CRM for your small business can be a very daunting and confusing task. To overcome this challenge, you should: Choose a modern and easy to use CRM – design and user experience are critical.

Do you Need Sales Enablement Tools and a CRM?

The Center for Sales Strategy

Today is about determining if your business could benefit from sales enablement tools and a CRM. Is your sales team running the same plays as it did ten years ago? Even five years ago? Well if it is, then there is a good chance you need to update your sales playbook.

How To Find The Right CRM Software For Your Business

Base CRM

Searching for a CRM is a roller coaster of emotions. We’ve been involved in thousands of CRM evaluations and have learned a few things along the way. Bells and whistles are neat, but sometimes you don’t need all the extra flair to find the perfect CRM for you.

CRM 60

Solving the CRM Problem

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Yesterday I wrote about solving the Sales Performance Problem and today I'll write about solving the CRM problem. CRM is very much a problem, not because there aren't choices, but more because companies make bad decisions. Just a few of the problems with CRM can be listed right here: Company has no CRM. Company has archaic CRM. Salespeople won't use the existing CRM. CRM requires too much input of information.

CRM 120

10 Reasons Salespeople LOVE the HubSpot CRM and Sales Enablement Tools

The Center for Sales Strategy

HubSpot crm sales enablement

Stop Sacrificing CRM Usability for Your Sales Process!

Base CRM

When configuring a CRM to fit your process, this complexity becomes overwhelmingly evident. The usability of a CRM tends to be the first sacrifice made when attempting to account for every sales action and task in a sales cycle. Though it may seem like a necessary sacrifice at first, you will likely come to find that the data within your CRM suffers as a result. You’ve probably heard that a CRM should not have more than “ insert number here ” custom fields.

CRM 49

Precise Opportunity Management Through CRM

Pipeliner

Pipeliner CRM is flexible enough that you can instantly make such sales process changes when needed, and it requires very little training. Pipeliner CRM provides five different views of opportunities, so that a sales manager can choose which is best for them. Compact View— with which you can, at a glance, view the last time a prospect was touched, the sales opportunities that involve them, and activity from their running feed (latest internal messages, social CRM updates or emails).

Five (More) CRM Myths—Busted

SugarCRM

Last year, we shook things up a bit in the CRM industry by busting five common CRM myths. It was a good manual to help organizations be aware (and more skeptical) of the rhetoric of bloated traditional CRM vendors. However, as the CRM industry changes quickly, more CRM myths have popped up. So I’m here to debunk five more myths in an effort to help organizations better recognize how CRM can help grow their business.

CRM 36

The Big CRM Question: Why Aren’t Your Sales Reps Using the Software?

Sales and Marketing

Author: Sunny Paris If I had a dollar for every time I heard CEOs and sales managers complain about their CRM not being up to date, or that salespeople aren’t using it properly, I could probably retire. If I had another dollar for when I hear salespeople complain about the additional administrative work their CRM imposes on them – my retirement could take place on an exotic island. When taking a closer look, there are objective reasons for the plight of CRM.

Renew Your Vows with The CRM System

Sales Benchmark Index

One of the biggest purchases a Sales Department makes is the CRM system. However, we’ve witnessed a varied success rate across CRM implementations. In many of these deployments the CRM system exists in a silo. Find out where your CRM system is optimized and where you can improve.

System 183

Stop Using Your Brain as Your CRM

The Sales Hunter

I would be a rich person if I was paid a dollar each time a salesperson told me they don’t enter most information into their CRM system because they have a good memory and can remember. Recording information in your CRM system must be part of your regular routine.

CRM 189

CRM and Measuring Sales Effectiveness in Calls

Pipeliner

Importance of CRM and Measuring Sales Effectiveness in Calls. John Golden interviews Anthony Stears on how to measure sales effectiveness with assistance from a CRM software. How CRM can help you be successful. Using CRM to Track the Process. He is CSMO at Pipeliner CRM.

CRM 52

Effective Lead Management Through CRM

Pipeliner

from Austria in 2012 to establish Pipeliner CRM in America. Pipeliner CRM is the most effective tool you can have for lead management. For that reason we have created the Pivot Table in Pipeliner CRM, which reduces data to only 2 or 3 indicators which everyone can understand. And finally, Pipeliner is the only CRM solution that can show you precisely when and how leads are being lost, through it’s Archive feature. Download a free trial of Pipeliner CRM now.

The One and Only Reason Your CRM Adoption Stinks

Selling Power

I’ve been around sales forces my entire career, and I must shamefully admit that certain complaints about CRM are so common they fail to concern me any longer. Sales Enablement Sales Management Sales Technology

CRM 64

Three ways CRM data can improve your sales pipeline

Nutshell

One of the clear advantages of a CRM system is access to centrally located customer data. In fact, 74% of CRM users say their CRM system offers improved access to customer data. At first, salespeople can be resistant to CRM implementation because it seems like a lot of work, and could be disruptive to their current processes. Here are three ways in which you can use your CRM data to improve your sales pipeline : 1.

CRM 47

How to Sell Better: Lesson 6 – Use The CRM

A Sales Guy

Most of you think the CRM is a waste of time. Most of you think the CRM just slows you down and that it’s a pain in the ass. You see it as something that benefits management, and you get sick and tired of the sales manager asking, is it in the CRM? The problem, however, isn’t the CRM. You aren’t using the CRM correctly. You’re approaching the CRM the wrong way. Act was the CRM of the time. My CRM became by best friend.

CRM 110

Philosophy of Pipeliner CRM

The Sales Association

The Austrians are central to the philosophy of Pipeliner CRM, because they are the only economic school of thought that assigns entrepreneurship a pivotal role in economic development. When conventional CRM tools are phased in, pressure mounts on the salespeople of being controlled from above.

CRM 93

How to Turn CRM into a Strategic Advantage

Smart Selling Tools

CRM as a strategic advantage. Implementing CRM across any sales organization is a big deal. Gartner Group predicted that companies would spend approximately $24billion on CRM last year alone. Research studies show that as much as 50% or more of CRM installations are failing.

CRM 87

Drive CRM User Adoption by Creating Paybacks

SugarCRM

While it seems like an “old hat” topic, user adoption remains one of the biggest causes of CRM implementation setbacks and failures because user adoption is at the core of CRM success. CRM success needs C-level backing, but it also helps when users understand the CRM and see how it makes their work easier and more rewarding. A CRM platform helps keep knowledge in-house when someone leaves and spreads customer knowledge throughout the company.

CRM 20

Is Now the Time to Redefine CRM in Today’s Small Business World?

Increase Sales

Sometime years ago in a far, far place the business phrase “ customer relationship management “ (CRM) was created. CRM referred to the process and the tools (electronic or paper) to manage the sales leads generated through the sales process as well as current customers or clients.

Precise Account Management Through CRM

Pipeliner

Account management is most precisely conducted through CRM. Classifying Accounts Through CRM. Trying to classify all of your accounts, and keep track of their activities and issues, is virtually impossible without a powerful and efficient CRM solution like Pipeliner. Policy does not come from CRM—but it is certainly executed through CRM. Pipeliner CRM has two interrelated features that are vital for account management: the Org Chart and the Buying Center.

CRM 43

Mobile CRM: Choosing the Right CRM Solution for Your Business

Customer Centric Selling

Mobile CRM: Choosing the Right CRM Solution for Your Business. The demand for CRM solutions has grown exponentially in the last few years. Much so that Gartner projects that by 2017, CRM will be a $36 billion market. A typical big box CRM solution has a hefty price tag.

CRM 55

Looking Ahead at CRM Trends for 2018

SugarCRM

For many, CRM trends for the New Year seem pointless for three main reasons: long technology development cycles, the industry’s obsession with one or two big ideas over the course of multiple years, and journalists’ penchant for trends that are either too obvious or too outlandish to really drive value. Given this backdrop, I’d like to offer some CRM trends that could actually be worth considering. 2) The Subscription Economy Will Drive New CRM Design.

CRM: 20 Years Later—Still Hated

Pointclear

The main reason that the results from CRM initiatives are suboptimal in most organizations with a field sales force is that the main stakeholder, the sales rep, doesn’t get the “WIIFM” (“What’s in it for me?”).

CRM 189

Success with CRM: Focus on the Features that Matter

SugarCRM

Welcome to the third post in our success with CRM series. In this post, we’ll examine the tendency to focus on too many advanced features, and why that can limit the effectiveness of your CRM deployment. At the start of an evaluation cycle, organizations are typically sure of what they need and want from their CRM. However, this industry has been working hard to load up their CRM offerings with more and more stuff. Bloatware is the enemy to a successful CRM deployment.

CRM 34

3 Ways to Increase Revenues with CRM

Score More Sales

There are SMB and mid-market sales organizations who have not embraced a cloud-based, customer relationship management system, better known as CRM or SCRM. Many CRM tools are set up in a complicated way so a rep spends too much time learning them and then using them.

CRM 216

Why Your Team Isn’t Using Your CRM (And What To Do About It)

Hubspot Sales

Even scarier, only 18% of their time is spent using their customer relationship management software (CRM). The study, from InsideSales.com, finds CRM’s aren’t enough to answer the needs to today’s salespeople. Why Reps Aren’t Using Your CRM. Will a CRM help me close more deals?

CRM 79

Top 4 Questions, 2 Words of Advice about Sales CRM

Understanding the Sales Force

When companies are considering and selecting CRM applications, the choice needs to be made by the people who will be reviewing the data on the dashboard, reviewing the reports and holding salespeople accountable for using the application. So why is IT getting in the way when it comes to CRM?

CRM 186

Magical CRM Improvements for Sales

Score More Sales

Townsend Wardlaw , a colleague who has spent years focusing in the CRM space simply says: It’s not a tool problem…never has been and never will be… It is a process and workflow problem. Who is doing the best job at helping reps actually use CRM systems?

CRM 161