3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps. Take the following quiz: True or False: You either have the right personality or disposition to be a good customer service rep or you don’t.

What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. What customer service skills will we need that will set us apart from others in the future? This means we have to see service as the baseline for what we are offering customers. People will expect to enjoy more than just a transactional service provider.

Insiders

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Customer Service and Insider Sales: Different for a Reason

Engage Selling

You can shake them together but soon they’ll … Read More » Sales Strategies business Colleen Francis Customer Service Customer Service and Insider Sales: Different for a Reason Engage Selling Engage Selling Solutions inside sales Prospecting sales coaching sales success sales tips

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks. Salespeople are all about maximizing revenue for their company, and they do that primarily by getting new customers and selling incremental volume to existing customers.

7 Must-Have Automated Documents for Sales Success

Many companies have adopted technologies like customer relationship management. Even if it’s all in Salesforce, crucial account data is spread across different objects— Accounts, Opportunities, Contacts, and custom objects—users must constantly. services they need.

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

Sentiment Analysis—The Future of Customer Service

SugarCRM

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action.

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

Author: Ajay Gupta It’s well-known that keeping customers is much more cost-effective and profitable than securing new clients. Harvard Business Review estimated that customer acquisition is 5 to 25 times as expensive as customer retention. What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. Put your whole team in a customer-facing role. How to hire the best customer-facing employees.

Bad Customer Service Should Not Be a Sales Objection

Increase Sales

Bad customer service should not be one of them. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult. Real Time Bad Customer Service. Recent events on social media have shown the impact of real time customer experience. A colleague, Carole Mahoney said “ The customer experience is just a viral tweet away.”

Mindfulness: The Next Level of Customer Service

SugarCRM

Now, this movement has transcended businesses internally and extends into their customer base, again, regardless of their nuances and customer base differences. How do you integrate mindfulness into customer service? Be Present with Customers.

How to treat every week like it’s National Customer Service Week

Nutshell

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. It’s a no-brainer that a happy customer service team will do a better job of caring about your business’s customers. How Nutshell keeps our customers in focus 52 weeks a year. Customer-oriented feedback loop.

6 Easy Ways to Spot Toxic Customer Service

Pipeliner

I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. In my 30+ years leading sales organizations, I learned that you lived or died on how you served customers.

Great Customer Service in Insurance Starts with Great Communications

Cincom

Unlike other industries that manufacture and deliver physical products, the value that an insurance customer experiences is a result of the interaction they have with the insurer and the perception of how well the insurer has delivered on the promise of the insurance contract.

The Essential Customer Service Skills List

Lessonly

Bacon was right… Thanks to the Digital Era, there’s been a fundamental shift in power from businesses to customers, forcing them to rethink their entire operating business model. It used to be that companies could make business decisions, knowing how customers would respond, but that’s no longer the case. So how and why do customers now have this thing we call power? Customer Service Tips. Ready to level up your customer service team?

A REAL Customer Service Experience that Builds Loyalty and Makes You a Memorable Salesperson

Keith Rosen

How memorable are you in the eyes of your customers and prospects? Australia was incredible and, my 6th continent!

Should I Have a Presentation to Share When I Am Prospecting?

The Sales Hunter

A few weeks ago, I received a prospecting email that contained over 15 different links. Your focus while prospecting is on uncovering a need and creating confidence. Not only am I anti-presentation in the prospecting phase, but I have a strong distaste for formal sales presentations at any time during the selling phase. The presentation is to benefit the customer not to feed your ego. There is ZERO reason to do a presentation in the prospecting phase.

5 Customer Service Tips for the New Normal

SugarCRM

But what does this change mean to your customers? Here are five ways to best support your customers right now: . Focus on the customer experience. Thinking about what you’re doing internally isn’t the best way to amp up your customer service.

Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

They do their own research via Google, blog posts, and customer reviews. By the time a prospect today talks to a sales rep they are already more than halfway done with the buyer journey. The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. Successful sales reps aren’t bashful about calling on a major prospect or making a bold (but true) claim. React Like Customer Service.

ACT 75

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle. But in this case, there is an even better comparison to strategic account management and customer service. This weekend we had seats to the new Andrew Lloyd Webber Broadway show, School of Rock.

Engage the Prospect via Your Follow-Up

The Sales Hunter

How many times have you had a sales call that you walk away from feeling great then turn into the customer going silent on you? Blog Closing a Sale Customer Service Prospecting customer follow-up prospect prospectingWe’ve all had that issue, and the typical way salespeople handle this is by thinking if they just send a great follow-up note immediately after the meeting, everything will be […].

Addressing Your Biggest Customer Service Challenges with SugarCRM

SugarCRM

They’re all known for delivering excellent customer service. No matter how good a company is at controlling costs, hiring talented employees, and developing innovative products, few brands succeed without putting customers first. With major brands extending their service hours and assisting customers via telephone, email, online chat, and other methods, customer expectations are higher than ever. Empower Customer Service Professionals.

5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Namely that keeping your customers sweet is, above all else, the name of the game. Why customer service matters.

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Is Your Prospect Waiting for Energy Compliance?

Selling Energy

I was asked about prospects who say “no” to efficiency because of a misplaced emphasis on energy compliance. customer service sales success Business tips recession selling

Sales Prospecting Using the Informed Calling Method

The Sales Hunter

I have been talking about the informed calling method and why it is so important to your prospecting plan. When you’re using the informed calling method to prospect, be sure the information you’re sharing with the prospect is what they will find of value. Last thing you want to do is call a prospect and leave a voicemail message about something that occurred six months ago. Prospects will become customers when they have confidence.

Get Clear on Your Prospecting

Engage Selling

Are you clear on your prospecting? You’re probably familiar with the saying “always be closing.” ” Sure, not a bad idea.

How Could a Customer Service Team Benefit From Sales Training Software?

Lessonly

How could a customer service team benefit from sales training software? Sales training software allows reps to engage with self-guided learning, practice, role play, quality assurance, and more, all of which are beneficial skills to hone for customer service teams, too.

Sales Myth: Providing Great Customer Service Means Not Having to Prospect

Sales Gravy

Sales Myth: If I provide great customer service I will never have to prospect Sure, that sounds great. Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is pl

TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2

Keith Rosen

Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2. Learn what the top salespeople are doing to make fear your ally, become unconditionally confident and win my sales by coaching their customers to succeed.

Major Accounts vs. Sales Prospecting: Where to Spend Your Time?

The Sales Hunter

Salespeople tend to believe they need to spend more time with major accounts, while Marketing will always argue more time should be spent prospecting. ” Salespeople love to spend time with major accounts, because I believe they would rather do that with their time instead of sales prospecting. The right question we need to ask ourselves is what is the right amount of time we need to spend on major accounts vs. prospecting for new business?

Proactive Customer Service: It’s Like Washing Your Dishes

Lessonly

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset. I’ve worked in customer service roles in the SaaS and retail industries for the past five years, and I’ve watched this new approach work.

Every Problem is an Opportunity Waiting for a Solution

The Sales Hunter

This will move you forward with your customers and make them see you in a different light. Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results. Blog Customer Service leadership Motivational Sales Speaker Sales Motivation Sales Training Uncategorized customer customer service motivation opportunity problem sales sales motivation solution

What an Alarm Clock Taught Me About Long-forgotten Prospects and Clients

The Sales Hunter

Blog Customer Service Professional Selling Skills Prospecting prospect sales motivation sales prospecting I was recently sitting in my office, attempting to get some quality time focused on writing. I know — seems crazy that I can find quality time to actually write, but I give it my best shot! My office is quiet except for the occasional car driving by and the sound of my keyboard. I […].

How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. “If

TSE 1032: Why AT&T Customer Service Caused Me To Switch Providers

Sales Evangelist

On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. People matter Salespeople sometimes forget that people matter, so let my experience with a disconnected phone serve as a direct reminder about the need for quality customer service. I became an AT&T customer when they acquired BellSouth and I had no complaints.

Customer Service Training: Why Practice is Essential

Lessonly

With realistic practice scenarios, teams of all kinds can break away from the status quo and delight customers like never before. And the first time they really get to practice speaking about that new promotion, it’s on a phone call with a customer. We’ve modeled all of the different places that call center or contact center reps interact with prospects and customers and we’ve emulated them. Articles Customer Service Do Better Work Lessonly Customer

3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. better understand the customer’s pain points, and. use this information to maximize the value derived from purchased products and services.

Monday Motivation Video: What Is the Objective of Sales?

The Sales Hunter

Mark Hunter is the author of High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results. Blog Customer Service leadership Sales Motivation Sales Training Uncategorized calls customer customer service goals lead sales sales motivationIt must be to help others see and achieve things they didn’t think were possible. This should be your goal not just in the workplace but in your life every single day.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care.

Sales Leadership and the Questions You Ask

The Sales Hunter

How well do your questions push the customer’s thinking? Sales leadership is about the customer seeing you differently than every other salesperson. Sales is about taking the customer to a different level. If you just satisfy their basic needs, you are not selling your service to the customer. Your questions cannot be ones that the customer has a routine answer for. Be confident as a sales leader, because you know you can help the customer.

What Do You Know About Your Customer’s Customer?

The Sales Hunter

Do you know who your customers sell to? You might say they don’t have customers, but stop and ask yourself, “Why are they buying from me?” ” Everyone serves someone, and who they serve is their customer. Blog Customer Service Sales Motivation customer service prospectingA few years ago I was in China talking to the owner of a manufacturing facility, and I […].