Two Quick Retail Sales Tips

MTD Sales Training

I was in Dublin recently with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. And if you don’t sell in retail then next time you are in a store see if the sales assistant uses any of the following one liners on you. Retail Sales Tip 1. Retail Sales Tip 2. Happy selling and if you’d like more tips like these then think about attending our retail sales training programmes.

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What Do Our Retail Customers Expect From Us?

MTD Sales Training

Want to improve your customer service and retail selling skills? Please check out our Retail Sales Training solutions. All of our retail training programmes are interactive and will equip you to deal with all different types of customer. Retail Sales Training Tips customer need

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Top Tips For Retail Sales Success

MTD Sales Training

BBC Coventry & Warwickshire recently conducted a survey on what customers think of the retail sales professionals they encounter during their shopping trips and how they feel about the sales. [[ This is a content summary only. Retail Sales Training Tips customer experience retail sales retail sales professionals retail selling selling on the shop floor

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12 Important Product Knowledge Topics In Retail Sales

MTD Sales Training

Retail Sales – Essential Topics. And does your company offer an online retail experience too? Being up to date on these matters will enable you to have intelligent conversations with your customers about the latest and greatest and will really set you apart from someone who just works in retail as opposed to someone who is a true retail professional – someone that is a trusted advisor to their customers. The 4 Levels Of Retail Sales Knowledge.

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Unearthing Customer Needs During A Retail Sales Interaction

MTD Sales Training

Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. The same principles will apply in other types of retail store, and when you know how to approach each type of customer you can readily adapt this to your own situation. This is the hallmark of a competent and professional retail salesperson. Retail Sales Training Tips Unearthing needs on retail sales floor

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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. A big box retailer reduced its employee turnover from 45% to 30%.

5 Key Considerations for a Data-Driven Retail Strategy

Repsly

The retail industry has undergone a significant transformation in recent years. Don’t worry, this isn’t another article bemoaning the rise of e-commerce and exaggerating the decline of physical retail. Despite these common concerns, retail of all kinds is alive and well — but today, brands must recognize the growing importance of data. However, in the retail industry, companies are still struggling to put data-driven strategies into action.

The Retail Champion’s Playbook

Sandler Training

Retail champions never stop asking themselves questions about how to improve the customer experience. The post The Retail Champion’s Playbook appeared first on Sandler Training. The answers to these questions generate a unique playbook for your store that sets it apart from competitors. Blog Posts Customer Relationships customer care customer relationships sales success

9 Creative Sales Incentive Ideas for Retail Employees

Xactly

Learn how retailers can motivate sales associates with these creative incentive ideas. Incentive Compensation Sales Coaching and Motivation

What Is Retail Merchandising? (+3 Tips from Winning Brands)

Repsly

Brick-and-mortar retail isn't going anywhere. Despite the clamor surrounding the so-called retail apocalypse, studies show that more than half of consumers are motivated to visit a physical retailer because they want to see and touch an item before buying it. Savvy retail brands know this and are taking action to keep their products top-of-mind for buyers. (This article originally appeared on G2: Source ).

Five Bottom-Line Benefits for Incentive Compensation for Retailers

OpenSymmetry

The Retail Industry is one of the most quickly-changing environments. With the introduction of new technology, as well as buyer behaviors constantly shifting, retail organizations are often stuck with the constant challenge of being able to balance happy employees and happy customers. This turnover can cost retail organizations upwards of $4,725 per employee. The post Five Bottom-Line Benefits for Incentive Compensation for Retailers appeared first on OS Blog.

Planning for Retail Success in 2016

OpenSymmetry

It is no question that the retail industry is going through some significant transformations. This change in the buyer process requires retailers to be agile in their go-to-market strategies. Digital influence in the UK Retail Market reports that consumers prefer to use their own device for assistance in-store, rather than ask a sales assistant and 33% of in-store sales was affected by mobile in 2014 and that number was expected to increase to 50% by the end of 2015.

The Key to Retail Nurturing: Follow the Buyer’s Pendulum

Sandler Training

The real question here is how an effective retail salesperson can have better conversations while reducing pressure. How do we make that happen in retail? The post The Key to Retail Nurturing: Follow the Buyer’s Pendulum appeared first on Sandler Training. Blog Posts Sales Process buyer emotion sales process why people buy

Incentive Compensation Design in the Retail Sector

OpenSymmetry

What does the Future for Incentive Compensation Design in Retail Hold? Employee motivation is a critical factor in the Retail sector. Across the globe, retailers are experiencing similar challenges: increased online competition, slim operating margins, pricing pressures, increasing living/minimum wages, as well as the need for omnichannel strategies , meaning a single customer view through which retailers are able to personalize the shopping experience.

3 Reasons Why Retail Businesses Are Losing Customers

Pipeliner

Customers are one of the base pillars that hold any retail business together. This means that whether you’re aware of it or not, your retail business is likely experiencing some degree of churn. Without them, it crumbles, which is why you must keep them from leaving.

Why Your Retail Business Would Thrive With CRM

Nimble - Sales

To date, the most effective retail solution is the retail CRM […]. The post Why Your Retail Business Would Thrive With CRM appeared first on Nimble Blog.

4 Ways Mobile CRMs Are Disrupting The Retail Industry

Repsly

In a world that places increasing importance on constant innovation, brands must work harder than ever to keep their products relevant to retailers and consumers.That requires a lot of legwork, which can be overwhelming, especially for growing teams trying to manage their operations on outdated or redundant systems.

BigTinCan for Retail to Empower Retail Sales Teams to Reshape the Shopping Experience

Smart Selling Tools

BigTinCan for Retail to Empower Retail Sales Teams to Reshape the Shopping Experience. Paige Denim and Titlelist embrace the increasingly digital consumer landscape, Bigtincan created Bigtincan Retail with a comprehensive set of product capabilities, integrations and bundled services. This integrated staff performance coaching module empowers retail to perform reviews and perfect the quality of customer interaction.

[Webinar Wrap-Up] Incentive Compensation in Retail: 5 Bottom-Line Benefits

OpenSymmetry

With the holiday season just around the corner, there is no better time to ensure your company will earn its share of the retail market pie. Fred Sass, Worldwide Marketing Executive for the Sales Performance Management (SPM) division IBM and Laura Roach, Senior VP of Marketing and Customer Success, OpenSymmetry invited Erin Harris, Executive Editor of Integrated Solutions for Retailers to join them in sharing their expertise in securing market share through Incentive Compensation.

Your Mailing List: One Key to Retail Sales Success in an E-Commerce World

Sandler Training

Retail champions, the subject of my book RETAIL SUCCESS IN AN ONLINE WORLD , outlines not only how to connect with customers face-to-face but also a long-term engagement strategy for after the customer leaves the store. . Read Time: 6 Minutes. Sales Process

Why Costco is Rocking Retail

Fill the Funnel

Original article: Why Costco is Rocking Retail ©2012 Fill the Funnel. Costco gets it! Is this the scene outside your business 15 minutes before you open your doors? Are they lining up to get the opportunity to buy from you? The scene above is from Costco store in my area on a Thursday morning, 15 minutes before they open. As I stood in this group, I watched in jealous amazement as the crowd continued to grow to over 50 before the gate finally lifted to open.

Four Ways Retail Banking Service Professionals Build Customer Relationships

Richardson

As a result, retail bank service professionals have emerged as a primary point of contact for customers. Throughout their conversations, retail banking service professionals have an opportunity to understand the customer’s concerns, needs, and even emotions.

5 Sample Retail Sales Audits Your Brand Can't Live Without

Repsly

Even though a generic retail audit can evaluate sales amongst your brand’s retail locations, if you’re more interested in how new products are selling or how customers are responding to one of your competitors, it might be time for a more zoomed-in approach. Read on as we talk about the best five retail sales audit types that’ll help organize and streamline your auditing process. Using audits to keep your brand’s growth on the right track is smart.

10 Keys to Expanding Your Retail Footprint

Repsly

regional or national retailers remains the most common path to success for food and beverage brands. In this post, we'll outline the most important steps brands can take to grow their retail presence and sell more.

How to Drive Retailer Compliance for Stronger Promotions and Sales

Repsly

We don’t need to tell you how important it is to check in with your retailers to make sure everything is going according to plan. With retail execution software like Repsly, you can save your reps from the stress of guessing whether your brand is correctly represented at a particular location and use reports, analytics, and alerts to keep your team consistent instead.

3 Types of Retail Reports Your Reps Should Be Building Each Visit

Repsly

Having a strong retail presence is all about making your product attractive and available to shoppers in order to capture sales. This is why constantly monitoring your brand’s performance on the shelf through in-store visits is a cornerstone to an effective retail strategy. Consider this: up to 50% of consumers say they would switch to a different brand if their usual favorite experiences a merchandising mishap such as an out-of-stock or incorrect labeling.

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

ForeSee

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The post Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report) appeared first on ForeSee. Research & CX Data Retail FXI FXI 2017

How Retail Banks Are Meeting a Wider Scope of Customer Needs

Richardson

Traditional retail banks are struggling to attract and retain customers. As a result, retail banks are asking their professionals to enhance their ability to use information learned during service conversations to deliver unexpected value by examining the customer’s broader set of needs.

What B2B Companies Must Learn from 10 Reasons Why Amazon is Destroying Retailers

Understanding the Sales Force

It's money that people would have spent, at some retailer, probably within an hour of their home or office, but chose to buy from Amazon instead. Image Copyright AdrianHancu. Amazon generated almost $44 Billion in net revenue last year and it had to come from somewhere. That's not $44 Billion that people wouldn't have spent if not for Amazon. You may think it's because Amazon saves them money but that isn't necessarily true.

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How to Use Merchandising to Become Your Retailer's Favorite Supplier [Podcast]

Repsly

When I asked him about the brand's plans for 2018, he told me they were set on becoming their distributors' and retailers' favorite brewery to work with. Whether you make beer, snacks, makeup - no matter what your brand sells - if you sell through retail this is one of the best goals your brand can strive for. In this episode of the Repsly Powercast, we explore the question: "How can brands use their merchandising to become their retailers' favorite supplier?".

Sell the Drill, NOT the Hole

The Sales Heretic

Sales cliché closing follow up listening skills price prospect retail trainingA common cliché in sales training is “Sell the hole, not the drill.” This maxim stems from the idea that if a person is buying a drill, it’s not because they really want a drill, but because they want a hole. And you should focus on the problem they want to solve, rather than your [.].

Retail Promotion Analytics: 3 Ways to Get More Out of Your Data

Repsly

So, your retail promotion strategy isn’t working out the way you’d hoped, and you aren’t quite sure why. How you decide which to do depends on the analytics you can gather about your retail promotions. Next time, you could anticipate out of stocks before they happen, understand the underlying reason for a jump in sales, or shake things up a little from one store to the next. Merchandising Trade Promotion

Merchandising Definitions by Retail Role: Are You a Good Example?

Repsly

The Obvious : Merchandising means something a little different for every retail role. The Lesson: By understanding the differences in the definition of merchandising between roles, and applying this knowledge to your merchandising practices, you will become a better employee and merchandiser yourself. Merchandising

Sell the Drill, NOT the Hole

The Sales Heretic

Sales cliché closing follow up listening skills price prospect retail trainingA common cliché in sales training is “Sell the hole, not the drill.” This maxim stems from the idea that if a person is buying a drill, it’s not because they really want a drill, but because they want a hole.

Dealing With ‘I Want To Shop Around’

MTD Sales Training

Retail Sales Training Tips customers making decisions dealing with price shopper retail sales These words can cause you to deflate and give up immediately, because it means in your mind that nothing you can do can influence the shopper. No matter what you say, they’ll go somewhere else. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

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What American Retailers Do Better Than Anyone Else

Pipeliner

American retail tends to attract a lot of flak on an international level. And while the retail industry as a whole is going through some major changes at the moment (driven by digital technology), it would serve us all well to remember why the American retail style has become so influential worldwide. Let’s take a look at some things that American retailers do better than anyone else. Some may not like the American retail model much, but I’m personally a huge fan!

Smart Incentive Gift Card Shoppers Steer Clear of Retail Outlets

Sales and Marketing Management

Many companies continue to spend thousands of dollars at retail outlets sourcing these rewards. Many companies continue to spend thousands of dollars at retail outlets sourcing these rewards. Issue Date: 2012-07-01. Author: SMM. Teaser: Businesses are increasingly using gift cards to reward employees for reaching or exceeding goals. There is a much more sensible way to save money on volume purchases and gain extras services at the same time.

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How to be a More Effective Sales Coach in the Retail Sector

Janek Performance Group

In recent years, numerous alarm bells have sounded and obituaries have been written in the media and elsewhere about the death of brick and mortar retail, a decline heralded by the explosion of online sales via monolithic giants such as Amazon. But the reality is far different from these apocalyptic predictions – in fact, as Gary Lee noted last year , despite the rapid increase in online sales, 90% of retail still occurs in brick and mortar stores.

Win More Shelf Space Using a Retail Competitive Analysis [Free Toolkit]

Repsly

Conducting a retail competitive analysis allows managers to get a lay of the land while anticipating future threats and areas for improvement. Competition is inevitable in any industry, and it’s only getting more fierce. For brands concerned about the impact competitors will have on sales, it’s important to keep a finger on the pulse of the competitive landscape.

These 6 Secrets on Your Label Are the Key to Better Retail Demos

Repsly

What you see is what you get. At least to the human mind, that’s how it works. Human beings rely heavily on our sight as our main way of perceiving and understanding the world around us. For this reason, brands focus a lot of energy and resources into creating attractive, informative, and impactful product labels. While a good label is valuable on its own, labeling becomes especially important for field reps.