Artificial Intelligence: Replacing Sales and Customer Service?

Pipeliner

Today we are seeing an increasing amount of news and commentary about the necessity for artificial intelligence (AI) to intervene in or perhaps even replace live human interaction in areas such as sales and customer service.

Bad Customer Service Should Not Be a Sales Objection

Increase Sales

Bad customer service should not be one of them. Top sales performers know how to overcome a sales objection. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult. Real Time Bad Customer Service. Recent events on social media have shown the impact of real time customer experience.

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Always Remember Customer Service Is SALES!

Increase Sales

How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website.

Priceless, The First Customer Service Experience

Increase Sales

Once again I realized how truly priceless the first customer service experience really is. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

10 Great Examples - Customer Service as a Powerful Sales Tool

Understanding the Sales Force

Last week, during my travels to Poland and back, I experienced how companies are using customer service as sales tools. In most cases, customer service tends to be vanilla, bland, and although professional in its approach, it is typically highly unspectacular.

5 Ways Customer Service Can Support Marketing

Microsoft Dynamics

Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects with. Here are five ways customer service can support marketing: 1.

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. So what is the value of good customer service?

Excellent Customer Service Will Be THE Differentiator

Jonathan Farrington

Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. Inconsistent Customer Care. Inconsistent customer care performance can have a negative effect on customer perceptions.

Wayfair Raises the Bar on Personalized Customer Service

The 1to1 Media Blog

To be a customer service associate at Wayfair, the online furniture retailer, candidates must successfully play Escape the Room—an interactive game in which players are locked inside a room and solve puzzles to unlock the door.

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis.

School of Rock the Musical Demonstrates Selling to Existing Customers and Customer Service

Understanding the Sales Force

I'll share that in a moment, but first, let's discuss the dynamic of the show versus the movie and compare that to an ongoing sales challenge. Prospects have expectations - for the meetings, salespeople, products, services, prices and terms that a company will offer up during your sales cycle.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

The title on your card says “sales.” ” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? ” Sales Motivation Blog.

Customer Service at Retailers and the Lessons for B2B

Score More Sales

It was a tale of two retail stores and the customer service they represent. sales strategy HiringI dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store. Not to worry, I am used to this in retailers – so I get my items and head toward the registers to check-out.

Sales Tip: Selling Your Customer Services for Success

Sell More and Work Less

It’s all about selling your services in this video sales tip. Although it may seem like a bitter medicine at first, selling your services correctly will pay big dividends moving forward. Nonstop Sales Boom is out now! Sales Tips

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up?

Guest Article: “10 Reasons Why Outrageous Customer Service Is All That Matters,” by Dan Waldschmidt

Sales and Management Blog

10 Reasons Why Outrageous Customer Service Is All That Matters. There is nothing else more important than making sure every memory of you by your customer is one of delight. Make no mistake — treating your customer in a way that creates delight is one of the hardest, most emotionally intensive talents that you will need to master in order to position your business for exponential growth. It isn’t profitable to provide amazing customer service to everyone.

3 Essential Tips For Providing Great Customer Service

MTD Sales Training

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Check it Out Following are three mission critical points for providing good customer service. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers.

Listen, Excellent Customer Service is going to become THE Differentiator

Jonathan Farrington

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc.

Customer Service and Inside Sales Team are NOT the Same Thing!

Sell More and Work Less

Today I’ll look at the issues that differentiate the customer service team from the sales team. Today I’ll look at the issues that differentiate the customer service team from the sales team. Podcast Series: The Sales Leader Customer Service

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Chat Seen as Customer Service of the Future

The 1to1 Media Blog

The prevalence in text-based communication has increased the popularity of chat for customer service use, according to Jeremy Sokolic, senior vice president of marketing at LivePerson. Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Sales Effectiveness Social Media customerexperience customerloyalty customerservice customerstrategy emergingtrends saleseffectiveness socialmedia

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. United is not the only company guilty of deplorable customer service. Customer service has a very important selling role.

Who Cares About “Outstanding Customer Service Experience?”

Partners in Excellence

Sometimes, I think we get customer service wrong. We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all! Not having the need to engage customer service, in the first place, makes me more satisfied with the product or service I’ve bought than the most sophisticated customer service process in the world.

5 Ways to Deliver Social-Friendly Customer Service: by.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. 5 Essentials for Voice of the Customer Success. When Does the "Customer" Experience Begin?

The Five E’s of Great Customer Service

The Sales Heretic

Sales is service and service is sales. So if you want more sales, you need to be providing more than just good service. You need to provide exceptional service. In this 8-minute segment, I share five elements of extraordinary service. [.].

10 Reasons Why Outrageous Customer Service Is All That Matters.

Dan Waldschmidt

There is nothing else more important than making sure every memory of you by your customer is one of delight. Make no mistake — treating your customer in a way that creates delight is one of the hardest, most emotionally intensive talents that you will need to master in order to position your business for exponential growth. What makes delivering customer service even more of a challenge are the confusing and misguided ideas we get from business experts on the subject.

The Best B2B Customer Service I’ve Ever Seen

Dave Stein's Blog

Their commitment, quality of service, and performance is the best I have ever seen. First, some dazzling statistics: The average Client Relationship Advisor’s service tenure is 17 years; They retained 96% of their business in 2011. It is calculated by taking the number of customers who rate (on a scale of zero to 10) their likelihood to recommend the business 9 or 10 and subtracting the customers who rate their likelihood to recommend 0-6.

The Best B2B Customer Service I’ve Ever Seen

Dave Stein's Blog

Their commitment, quality of service, and performance is the best I have ever seen. First, some dazzling statistics: The average Client Relationship Advisor’s service tenure is 17 years; They retained 96% of their business in 2011. It is calculated by taking the number of customers who rate (on a scale of zero to 10) their likelihood to recommend the business 9 or 10 and subtracting the customers who rate their likelihood to recommend 0-6.

Fire The Fools Screwing Up Your Customer Service Department.

Dan Waldschmidt

Nothing derails business grows faster then horrible customer service. Bad customer service can undo the best sales plan, the best marketing strategies, and the best tactics for world domination. Most companies think they do a good job delivering great customer service. It’s rare that a company admits that they aren’t servicing their customers to the best of their ability. But what about your customer’s perspective?

Why Sales Will Never Be the “Science of Selling”

The Sales Hunter

Newsflash: Artificial intelligence and a bot will not take your sales job from you, unless you let it. Sales is the “art of selling.” ” It always has been and it always will be for one very simple reason — sales is about a transaction between two human beings. Blog Customer Service leadership Professional Selling Skills Prospecting Sales Motivation customer high-profit prospecting prospecting sales motivation sales prospecting

Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. We need to look at the whole company wide approach to Customer Relations.

10 Ways to Deal With a Customer Complaint

The Sales Hunter

Give me a customer complaint any day over a customer not being happy and not complaining. Below are 10 ways to deal with a complaining customer and a couple of bonus ideas: 1. Blog Customer Service leadership customer customer service sales leadership

Would You Pay for Better Customer Service? - Think customers: The.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. 5 Essentials for Voice of the Customer Success. When Does the "Customer" Experience Begin?

What Do You Know About Your Customer’s Customer?

The Sales Hunter

Do you know who your customers sell to? You might say they don’t have customers, but stop and ask yourself, “Why are they buying from me?” ” Everyone serves someone, and who they serve is their customer. Blog Customer Service Sales Motivation customer service prospectingA few years ago I was in China talking to the owner of a manufacturing facility, and I […].

Travel Tips from a Road Warrior

The Sales Hunter

Blog Customer Service leadership Professional Selling Skills Sales Motivation travel tipsPeople ask me how I put up with traveling so much. (I I recently went over the 3 million mile mark, and even during a slow year I will still log 100,000 actual air miles.)

Customer Service Is Overrated!

Partners in Excellence

I was reading an interesting discussion on customer loyalty at Focus.com. The responses focused on great customer service. It’s what most customers cite when questions about how they make buying decisions. Sometimes, I wonder if all of us, customers included are missing the point. Don’t get me wrong, customer service is critical, but I wonder if there is something that’s really more important.

The 6 Principles of Customer Service

The Sales Insider

In a recent blog we discussed what it means to keep a customer’s loyalty. There are some things as sales professionals that we can do to increase customer satisfaction. Inside Sales Tips InsideSales.com Lead Response Management Sales 2.0

10 Best Sales Questions to Use When Talking with a Customer

The Sales Hunter

Below are what I’ve found are the 10 best sales questions you can use. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department listening prospecting purchasing department questions sales process sales prospecting selling technique

Are You Prepared for Customer Service/Social Convergence.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice Of The Customer. Speaking Services. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Sales Effectiveness. Voice of the Customer. 5 Essentials for Voice of the Customer Success. When Does the "Customer" Experience Begin?

Why Winning “Vendor of the Year” is Bad for Business

The Sales Hunter

I’m sitting in the office of a VP of Sales and he begins to share with me about all of the “vendor of the year” awards his team has received from their customers. He says this is a great example of the leadership his team has with customers and how they don’t have one […]. Professional Selling Skills customer service profit sales sales tips