Want Customer Loyalty? Don't `Nickel-and-Dime' Them

The 1to1 Media Blog

Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees.

How to End the Sales & Marketing Argument

Understanding the Sales Force

Kids argue with their parents and everyone argues with their cable company and wireless phone providers. Republicans and Democrats argue all the time. Fans of long-time rival sports teams argue too, regardless of whether the rivalry is at the high school, college or pro level.

Trending Sources

Drones, geofences and wireless charging stations

Sales and Marketing

Issue Date: 2015-07-01. Author: Staff. Teaser: Meeting planners are seeing their role influenced more and more by technology, not just for the meeting itself, but in researching and booking venues, how planners interact onsite, and how they communicate following the meeting.

Priceless, The First Customer Service Experience

Increase Sales

I did my research and discovered Data-Max Wireless. Then the service technicians also demonstrated outstanding professionalism from being on time and making recommendations for a better wireless router.

Making Sense of Verizon's New Data Sharing Plan

The 1to1 Media Blog

Customer Strategy Customer Loyalty Emerging Trends Marketing customerpreferences wirelessA couple of months ago, I wrote a blog about plans by Verizon and AT&T to introduce family data sharing plans. As part of the blog, I complained that customers didn't want to have to keep track of monthly data usage by their family members. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Can a Wireless Headset Make You More Efficient?

All Biz Answers

This headset acts as a wireless phone, so you do not need to be near your landline to take a call. Disclaimer: I received the headset I review in this article for free from AT&T. See my disclosure policy for more information.

Improving the Last Mile of the Customer Experience

The 1to1 Media Blog

According to the 2014 Temkin Experience Ratings, wireless carriers rank in the middle of the pack with respect to the customer experiences they deliver, ahead of industries such as hotels and Internet service providers.

An IT OT Convergence Culture is about Opportunities, not Obstacles

Babette Ten Haken

This is similar to what we’ve seen in countries in Asia, where the lack of legacy telecom infrastructure enabled the rapid adoption of mobile technology, resulting in some of the most ‘wireless’ countries in the world.”. Creating an IT OT convergence culture requires vision and guts.

Has the Death of Selling Finally Arrived?

Understanding the Sales Force

If you are selling something in great demand (iPhone 5), really inexpensive (monthly subscription of $20 or less), significantly lower-priced than your competition (by 20% or more), or that people must have (wireless service), then you can easily replace salespeople with marketers.

No One Wants Your Cold Calls

No More Cold Calling

We’re onto their tricks of calling from cell phones so “wireless caller” appears. When you get referrals, you get meetings with one call. I’ve heard it takes at least seven to 10 touches for sales teams who cold call and cold email prospects to connect with decision-makers.

Applying Life Lessons to the Workplace

The 1to1 Media Blog

While I was very much interested in our discussion, which focused on key trends and challenges facing executives for wireless carriers in North America and other parts of the world, it was the latter part of our conversation that really caught my attention.

Why Big Data won’t solve your Big Problems

Brian Vellmure

First came roads, then railroads, then telegraph, then telephone, then broadband, then wireless and satellite, and now everything is in the process of being “connected” These new connections are enabling unprecedented speed.

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Are the Terms “Total Solution” and “Unique” Relevant Today?

Jonathan Farrington

PS: If you are a regular visitor here, you will know that I have become totally exasperated with the quality and service of wireless providers, ISP’s etc. General Global Consultancy JFA Jonathan Farrington & Associates Lan2Lan Top Sales Magazine Wireless Solutions

PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt

Mukesh Gupta

Most recently, she served as Executive Director of the Strategic Partnership Channel at Verizon Wireless where she transformed customer service outsourcing, working with companies and call centers to build strong cultures that deliver positive customer experiences.

The Easiest Person To Lie To Is Yourself

The Pipeline

There are many other lies, one of my favourites is the wireless rep who had to drive a battery across town right at the time he was scheduled to prospect. By Tibor Shanto – tibor.shanto@sellbetter.ca .

Apple Does it Again!!

Mukesh Gupta

The new AirPods solve most of the problems: They are wireless and will work seamlessly across my Apple devices, without me having to configure it to work with each device separately – with just one click. I just finished watching the replay of iPhone 7 launch event.

Are Your Sales Objections Because of Not Enough HUGS and KISSES?

Increase Sales

Consider this FREE webinar, Be the Red Jacket , sponsored by Verizon Wireless, hosted by Jeb Blount on Thursday January 24, 2013 from 12-1pm CST. Years ago my father shared with me that all sales objections could be placed into five buckets and those buckets were in order of priority.

The Achilles Heel of CRM Adoption (and 2 Ways to Overcome it)

Smart Selling Tools

With the advent of new mobile technologies like location reporting, high-speed wireless connectivity, along with cloud computing, new approaches for capturing data are appearing that are better suited for mobile sales teams.

Smart Selling Visions: Up-Close with Top Revenue Leader Adam Hollander, CEO of @FST_Games

Smart Selling Tools

For example, we’ve recently published case studies ( [link] ) with HP and Wireless Zone that showcase incredible results they drove from using our platform. This post is part of a series of Executive Interviews of top sales and marketing solutions company executives.

Who Will Win the Mobile Payment Adoption Race?

The 1to1 Media Blog

Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment service "will forever change the way we buy." And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."

The Business Impact of Customer Experience

The 1to1 Media Blog

billion for hotels and wireless service providers. I just published Forrester's fourth annual report "The Business Impact of Customer Experience" using updated data from the 2012 Customer Experience Index. Once again the news is good for companies hoping to get a financial boost from their efforts to improve customer experience. In all of the industries we modeled the revenue benefits of a better customer experience range from $31 million for retailers to around $1.3

Mobile Marketing Words To Know

Vertical Response

Carrier: A company that provides wireless telecommunications services. Wireless subscribers send text messages to common short codes with relevant keywords to access a wide variety of mobile content. Free to End User (FTEU): An FTEU program is any program to which the subscriber opts-in, with the result that the subscriber receives Mobile Terminated (MT) SMS/MMS messages for which they do not incur any premium or standard messaging charges from their wireless carrier.

Is Customer-Centric Selling Dead?

Smart Selling Tools

Of course, they first had to make sure they had access to a wireless network, and so on. Customer-centric selling is based on the principle that reps must play a critical role in helping prospects discover and quantify their problems.

How Can You Brand Your Small Business Sherwood Forest?

Increase Sales

P.S. This free webinar, Be the Red Jacket in a Sea of Gray Suits: How to Differentiate You from the Competition in 2013 , sponsored by Verizon Wireless and hosted by Jeb Blount of Sales Gravy , on February 15, 2013 may be of interest to you.

Apple Debuts Two New iPhones, Unveils the Apple Watch, iOS8 and ApplePay

Vertical Response

This short-range wireless technology has been touted as the answer to the archaic card reader system that we have known for years. Apple Pay will be available in 220,000 US merchant locations that already take mobile payments via the NFC’s short range, secure wireless capabilities.

How Sales Operations Can Link Product Management to the Buyer

Sales Benchmark Index

The late 90’s were the gold rush of the wireless communications industry. Tony Zambito recently wrote a compelling article about the need to inform the buyer. Informing is about knowing how to provide valuable insights to the right people at the right time,” he said.

This is Bob from Phoenix: The Art of the Conference Call

The Productivity Pro

Use a wireless headset to keep your hands free for taking notes. “ My strategy for this conference call is to play dead.” ” ― Anonymous “demotivational” poster.

Taking a Next Best Action Approach to Strengthening Telecom Customer Relationships

The 1to1 Media Blog

And while there are a variety of reasons that customers disconnect from wireless providers in particular - dissatisfaction with the quality of service, cost, poor customer support - the use of customer data and analytics is providing decision-makers with new ways to identify potential triggers for churn and opportunities to strengthen customer relationships. One of the biggest challenges that telecom industry executives face is customer churn.

Inside Sales: Listen Up!

No More Cold Calling

We’re onto your tricks of calling from your cell phone so “wireless caller” appears. A new ebook from InsideSales.com tells how to turn cold calls into hot leads with referral selling. You really can stop cold calling. Well, you could —if only your manager would let you.

Twitter’s New Analytics: What You Need to Know

Vertical Response

The Overview dashboard displays basic demographic information about users in general including their favorite interests, net worth, marital status, household income, education, buying styles and the wireless carrier they use.

Guest Post: Agile Sales – converting managers from bureaucrats to coaches

Jonathan Farrington

Ubiquitous wireless connectivity for reps in the field creates the opportunity for communication in many forms, from conversations attached to specific activities, to announcements broadcast to the entire team.

Sales 47

Sales Leadership – The Talent of Conveying Role Value

Increase Sales

On Thursday, January 24, 2013, from 12-1 pm cst, register for this FREE Webinar – Be the Red Jacket - sponsored by Verizon Wireless, hosted by Jeb Blount of Sales Gravy with Leanne Hoagland-Smith as the presenter.

Sales 35

Webinars are Hot – Woosh! Plugin Automates the Details

Fill the Funnel

Your audience is most likely familiar with how to use GTW, it provides audio, screenshare, webcam feed, VOIP or phone connections for audio, and it works well with most any internet connection speed, including wireless, and can be viewed from iPhone and iPad viewers amongst others, and can be recorded for distribution and review after the event concludes. WOOSH! Now Available.

My Top 8 Features of the Galaxy S8!

The Productivity Pro

Using Smart Switch and a cable between my old and new phones (or you can do it wirelessly), I transferred all the apps, music, videos, and photos from my S7 to my new S8. This post Sponsored by Samsung.

Guest Article: Agile Field Sales Teams are the New Winners

Jonathan Farrington

Enabling this approach with the GPS, Signature Capture, Configurable Forms and Photo Capture readily available on today’s wirelessly connected smart phones and tablets makes it possible for teams to create tremendous value through highly agile execution in the field.

Sales 62

Change: Friend or Foe?

Fill the Funnel

First, the new iPhone 5 with its new size, 4G wireless, faster processor and the new “Lightning” connector. Change. It happens all around us every day, planned and unplanned. As a sales technologist, I am always looking for the next new thing. Change is what drives my world.

Midsize Business Optimistic

Score More Sales

Midsize business owners (and their c-level execs) are optimistic and have put dollars into their 2015 budgets to invest in: Technology (85%). Operations (87%). New products (76%). Expand market niche (70%). Expand geo footprint (61%).

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Got Customer Retention Attitude for IIoT New Biz Success?

Babette Ten Haken

Your portable, wireless, handheld device is one of your closest coworkers. It is high time you developed a big, bad case of customer retention attitude. Yup, complete with the swagger. OK, you will learn how to IIoT swagger, over time.

Musical Chairs Sales Style – Sales eXecution 294

The Pipeline

I had one leader in the wireless space tell me that the product and pricing is so complex, that the learning curve is too big. hairy porn girlies pics By Tibor Shanto – tibor.shanto@sellbetter.ca .

Sales 27

[Missed Connections] Referral Selling Insights from June

No More Cold Calling

We haven’t rewired ourselves just because the world has gone wireless. Here’s what you might have missed from No More Cold Calling this month. The year is now halfway over.