The Economic Collision of Customer Service and Social Media
SEPTEMBER 8, 2015
The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service. This past week I reached out to a local small business through a website that advertised handyman services.