The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department.

Customer Loyalty So You Have It?

Increase Sales

Creating satisfied customers was the goal. With the click of a mouse thanks to the dramatic impact of ever changing technology, your satisfied customer can leave and become easily satisfied by your competitor. Continue the same practices, policies, and procedures through archaic customer service training? Customer loyalty is truly about your bottom line. Did you know that a 5% increase in customer retention can have a 25% to 100% in profits?

Trending Sources

Are People Buying Your Credibility?

The Sales Hunter

How many times have customers asked you a question and you’ve shaded the answer to put you in the best light? The credibility you have with your customers and, for that matter, everyone with whom you come in contact is as the advertisement goes “priceless.” Blog Customer Service Professional Selling Skills Sales Motivation credibility reputationEvery few months, it seems there is news of another failure of credibility by somebody in business.

What We Can Learn from Groupon

The Sales Hunter

These sites were to disrupt the way people advertise and were seen as catalysts for giving control of pricing to the consumer. The biggest reason is you will wind up attracting a lot of customers who won’t stick with you if you do attempt to raise your price.

Free isn’t Free

A Sales Guy

When we advertise “free” we’re saying we’ll take something else in exchange of money. Customer Service Marketing Money promoting promotions SellingYesterday was National Cookie Day, at least according to the guy outside the restaurant where I was eating.

Apple iPad vs. Microsoft Surface… But I’m #3! Can I Still Win?

The Sales Hunter

Salespeople are quick to say how they could be more successful if they only had great advertising supporting them. Cry all you want, but using advertising as a reason for your success or failure does not make you a great salesperson. Let the big boys advertise all they want.

Upcoming Webinar, PROVE IT: Testimonials that Sell

Jeffrey Gitomer

This is not just a new era of marketing and sales but a golden era for advertising.” Tweet When you say something about yourself, it’s bragging. When other people say it about you, it’s proof. That is the essence of the testimonial.

Sign Of A Healthy Sales Team Is An Empty Conference Room

Fill the Funnel

What and who were shaking things up with our customers and prospects? You should have in-depth reporting on every stage in your sales cycle, for every prospect and customer, in multiple formats and on multiple devices.

Insights on Outbound Conference in Atlanta

Pointclear

Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”. I have been featured in major publications including featured by Automotive News, Advertising Age and Edmunds.com for my unique social media marketing and self-promotion efforts.”

Sign Of A Healthy Sales Team Is An Empty Conference Room

Fill the Funnel

What and who were shaking things up with our customers and prospects? You should have in-depth reporting on every stage in your sales cycle, for every prospect and customer, in multiple formats and on multiple devices. Trouble bubbling up within your customer service team can help identify bigger problems down the road that can be prevented if acted upon quickly from all departments.

Words Matter!

Jonathan Farrington

Think of the many times you have heard versions of “ We provide unparalleled customer service, innovative solutions and strong follow-up to help you grow your business.” Everyone is scrambling to find new ways to help them sell more effectively. Products are updated.

Five Magic Words and the Sales 3.0 Customer

Jonathan Farrington

Relationship marketing is all about looking at your customers and your relationship with them in a new light. It’s about customization to meet the needs of the individual. Relationship marketing is based on getting feedback and using it to develop and improve your service.

61 Awesome B2B Sales Jargon Busters

Klozers

3) Business Development Manager – a Sales Person with no people skills, that loses so many customers they have to keep finding new ones. 4) Account Manager  a Sales person who only sells to the customers they have, as they cant close any new customers.

B2B 48

Relationships and Marketing = “Relationship Marketing?”

Jonathan Farrington

My interpretation is that it’s all about looking at your customers and your relationship with them in a new light. It’s about customization to meet the needs of the individual. Relationship marketing is based on getting feedback and using it to develop and improve your service.

Sales CRM for Small Businesses with BIG Ambition

Velocify

Big players have extensive marketing and advertising budgets, and technology to respond quickly and effectively to prospective buyers. With Leads360 Express, sales managers will gain more control, visibility and peace of mind.

3 Keys to an Effective Digital Selling Strategy

Sales and Marketing

Digital selling yields the best results when companies offer consistent experiences across all channels, including brand image, media releases, client presentations, customer service, and product engagement. EY found that the increase in products and services available to B2B buyers in recent years has made them more discerning. For instance, a business might establish an internal center of excellence that produces content designed to educate prospects about its services.

B2C 16

SalesProCentral

Delicious Sales

Customer Service (995). Advertising (694). Customer (6670). Advertising (694). Customer 2.0 Josiane starts her authoritative book with a discussion of Customer 2.0, Customer 2.0’s Topics Major Topics. Sales (12918). Marketing (6398).

170 Sales Terms From A – Z: The Updated Glossary of B2B Sales Definitions

Sales Hacker

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer. Customer Success.

Sales 22

Selling Strategies: Develop the Habit of Going the Extra Mile By John Boe

Sales Training Advice

There are only two ways to beat the competition; lower your price or increase the quality and quantity of service you provide to your customers. Customers who buy from you because of a low price are not loyal and will jump ship when your competition offers them a lower price. One of the biggest reasons most salespeople fail to succeed is because they view customer service requests as unpaid, administrative burdens rather than golden opportunities.

5 Tips for Bringing Your A Game to Every Sales Meeting

Sales Training Advice

I was pursuing a lofty advertising contract with a leading online vendor about 10 years ago and must have spent months leaving “just checking in” or “touching base” voicemails. Delivering superior customer service is a cornerstone of successful selling. Find a way to respectfully challenge your potential client’s plan if you disagree, and never assume the customer knows the only right answer. In the high-stakes nature of sales, first impressions are everything.

Sales 24

3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies provide these workers with data, contact history, service history, and so on to help them answer whatever questions the customer asks. But companies focus so much on the relationship between customers and data that they often ignore how smart data practices affect employees. Listening to Employees Like Customers.

The true cost of ignoring clients

Sales Training Advice

This nifty quote, extracted from the Harvard Business Review, suggests that businesses would be wiser to keep their customers. The investment we make in marketing our services to acquire a new client is much higher. If your marketing department can invest less in advertising, there is more money available for other important expenses. Take a few moments and think of all the inactive customer files in your filing cabinet or database. Solidify Your Client Base.

Deceptive Marketing (Why the Computer World has a Terrible Reputation for Honesty) by Anthony Bondi

Increase Sales

” My CO looked at me in a very cross way and stated “As long as I am the CO and you are the Seaman, the Navy will see this assignment as a beneficial one to its service. Many of them disable necessary windows services to give people the illusions that they are running quicker.

The One Thing That Really Wins the Sale

A Sales Guy

The customer has a desire to buy. There is a real challenge the customer is trying to overcome. We let the customer frame for us. The customer said price was important, so they frame around price and why their solution is a better value for the price.

Marketing Is Now All Hands On Deck or the Keyboard

Increase Sales

Sales Training Coaching Tip: Brand according to Seth Godin is the expectations held by your customers about your small business solution, your employees or even you.

#1 Way Salespeople Destroy Profit | Sales Motivation and Sales.

The Sales Hunter

Too many salespeople roll over and play dead when the customer even hints at not being willing to pay full-price. I recently witnessed an exchange between a customer and a salesperson where the salesperson — even before putting the offer on the table — told the customer they were going to give them a lower price. Did the customer wind up buying? This lack of conviction causes them to rollover and give in far too quickly to customers. customer.

3 Lessons Every Business Can Learn from Candy Crush

Klozers

Well rather than focussing on new customers they put all their energies into making the experience of existing customers so positive, that they couldn’t help but recommend them to their friends and colleagues. Build product/service development in from Day 1.

Are Your Emails Getting Deleted By Your Prospects and Customers? Five Things You Can Do to Increase the Success of Your Email Campaigns. Prospecting Email Strategies – Part Two

Keith Rosen

You can check to see if the solution provider or list management company is, in fact, blacklisted via some online resources, such as spamcop.net (a Cisco service). • Advertising. Developing an email template compelling enough to elicit a response from a prospect is hard enough.

Solutions to Your Small Business Sales Challenges | Sales.

The Sales Hunter

Maybe a media representative suggests a new advertisement. So, “pop” off they go with new advertising. Then an advertising agency suggests a new brochure and off they go again. The process of acquiring customers and then expanding the business with them can be systematized. customer. customers. customer service. About. FREE Resources. Hire Mark. Client List. Testimonials. Client Login. Mark Hunter. Client List. Testimonials.

Sales 21

The Four Errors to Avoid when Putting Together Your Resume (Part Three)

Inside Sales Training

How many resumes do you think an HR Director or hiring manager receives for each job posting they advertise for? Would you guess twenty? Thirty? I hate to break it to you, but if it is a sales position you had better revise your estimate way up.

Who is Your Lexus? | Sales Motivation and Sales Training

The Sales Hunter

He speaks authentically about the phenomenal difference you can experience in your sales career by differentiating yourself from your competitor with exceptional service. We came up with a slogan that we lived by: “A company built by agents for agents to better serve our customers.” Because in my opinion they are the customer—they built the company and they own the success of the company. They know that customer service is not a department; it’s an attitude.

Sales 12

Not All Contacts Are Good Contacts

Jonathan Farrington

Many of these opportunities will be posted in newspapers, magazines, on notice boards, in advertisements, on the Internet (think LinkedIn, Facebook, Twitter etc.) Yesterday I posed the question: “Networking – What’s the Point ?”

Customer Success

Sell More and Work Less

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. Normal. false. false. false. EN-CA. X-NONE.

Maximize Branding With Your Own URL Shortener

Fill the Funnel

Yes you, the individual contributor, the sales person, customer service rep, accountant or any other profession. A new and creative way to extend your branding is by creating and using your own custom URL shortener. That is required if you want to use your new custom domain.

How to Write a Killer Resume (Part Four)

Inside Sales Training

Moreover, by taking just a little bit of time to customize your resume to the specific company you are applying to (it’s easy once you know how), you will make the hiring manager feel like your resume was written just for him/her.

3 Lessons Every Business Can Learn from Candy Crush

Klozers

Well rather than focussing on new customers they put all their energies into making the experience of existing customers so positive, that they couldn’t help but recommend them to their friends and colleagues. Build product/service development in from Day 1.

Jonathan Farrington's Blog ? Customers Not Complaining? Be Very.

Jonathan Farrington

Customers Not Complaining? They prefer to obtain their revenge by not buying from a business that has given them an inferior product or a poor service. The company didn’t have a customer service policy, nor did it believe in wasting money on training. serviced offices.

3 Lessons Every Business Can Learn from Candy Crush

Klozers

Well rather than focussing on new customers they put all their energies into making the experience of existing customers so positive, that they couldn't help but recommend them to their friends and colleagues. Build product/service development in from Day 1 Many of todays successful companies started with a product/service that is different from what they have now. This would never have happened if they hadn't developed and evolved their service along the way.

The Not-So-Fab Four

Sales and Marketing

Each requires a sales process, marketing and excellent customer service. Virtual reality, along with mass customization and 3D printing (weren’t we all supposed to be 3D printing our own shoes at home by now?) Author: Paul Nolan You certainly can’t judge a book by its cover.

B2C 0

How to Maximize the Power of a Sales Call

Sales Training Advice

No matter how clever the marketing program, how creative the advertising, or how friendly the customer service reps, if you mishandle the sales call, everything else is a waste. Mishandle the sales call and you may lose a customer for years.