Excellent Customer Service Is Your Company’s Secret Weapon

Integrity Solutions

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience. And don’t think customer service is something that only your customer service department does.

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Sales and customer service have more in common than you might think

Salesmate

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. 5 major things sales and customer service have in common. Sales Customer Servic

From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Sometime in the 1960s, large companies realized that they needed a dedicated department to handle customers’ orders, concerns, queries — and complaints. What’s Next for Customer Service?

Sentiment Analysis—The Future of Customer Service

SugarCRM

For the last decade, surveys have been one of the essential tools to measure customer satisfaction. Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action.

The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service. This past week I reached out to a local small business through a website that advertised handyman services.

How to treat every week like it’s National Customer Service Week

Nutshell

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. It’s a no-brainer that a happy customer service team will do a better job of caring about your business’s customers. How Nutshell keeps our customers in focus 52 weeks a year. Customer-oriented feedback loop.

What is Omnichannel Customer Service?

SugarCRM

Where do you prefer to keep in touch with your customers? If the answer consists of a single channel touchpoint, there’s room for improvement. Successful companies carry customer interactions across multiple touchpoints as part of what we know as omnichannel customer service. .

Self-Service Portals—Only the Start of Great Customer Service

SugarCRM

Customers Want Effortless Experiences via the Right Channels, Not Complete Autonomy. In a world where customers want to solve their own problems quickly, self-service portals are a dynamic solution. However, it’s only a part of the customer service experience.

This Is Why You Need Customer Service Data

SugarCRM

Here’s some data to set the stage: 40% of customers today expect companies to take care of their needs quickly; 33% of customers claim that they’re willing to give up collaborations based on a single poor interaction. How is customer service data influencing your business decisions?

45 Top YouTube Channels for Marketing Professionals

Zoominfo

For this reason, we recently published comprehensive lists of helpful YouTube channels for recruiters and YouTube channels for sales professionals. Up first on today’s list is a channel called Social Triggers TV. The philosophy behind this channel reads as follows: Smart entrepreneurs who want to thrive in today’s marketplace must master the fields of psychology, marketing, and human behavior. Go check out this channel for in-depth, educational marketing content.

Great Customer Service in Insurance Starts with Great Communications

Cincom

Unlike other industries that manufacture and deliver physical products, the value that an insurance customer experiences is a result of the interaction they have with the insurer and the perception of how well the insurer has delivered on the promise of the insurance contract.

Sales in a Digital World: Adopting an Omni-Channel Approach

Sales and Marketing Management

Author: Chanan Greenberg The sales landscape is shifting – customer service is becoming the most important factor for buyers, expected to surpass both product and price within three years, according to the Customers 2020 report. These factors converge to present an opportunity – and challenge – for B2B merchants: adopt an omni-channel sales approach or miss out on significant revenue. What Is Omni-Channel? Omni-Channel Fundamentals.

The Essential Customer Service Skills List

Lessonly

Bacon was right… Thanks to the Digital Era, there’s been a fundamental shift in power from businesses to customers, forcing them to rethink their entire operating business model. It used to be that companies could make business decisions, knowing how customers would respond, but that’s no longer the case. So how and why do customers now have this thing we call power? Customer Service Tips. Ready to level up your customer service team?

The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing

Lessonly

Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common.

How to Increase Sales by Focusing on Customer Service

The Brooks Group

In a world where the customer is in control, happy customers are the secret to growth. . The probability of selling to an existing, happy customer is up to 14 times higher than the probability of selling to a new customer, according to Marketing Metrics. Additionally, satisfied customers can be a valuable source of referrals to the sales team. That’s why your customer service team has a direct impact on the effectiveness of your sales team.

Great Customer Service Doesn’t Equal Great Customer Experience

Partners in Excellence

I’ve been, at the encouragement of the service provider, changing our mobile plans to save money. The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.” I called customer service.

Customer Experience vs Customer Service: What’s the Difference and Why It Matters

SugarCRM

Happy consumers are willing to pay more for a product or service if they have a positive experience with a company. So, how do you keep customers happy? What matters more—customer experience or customer service? Why is Customer Experience Important?

How Empathy and Adaptability Impact Customer Service Enablement

Lessonly

In fact, most services I could set up online, and for the ones where I had to call, I had great experiences. These softer customer service skills are unsung heroes, and they go a long way. Consistency is valuable, but so is reasonable flexibility for customers.

This Is Why You Need Customer Service Data

SugarCRM

If you read our recent recommendations on proven customer service strategies, you know how important it is to apply similar tactics across your entire organization: How Customer Service Builds Your Brand. You Should Be Doing Customer Service Like These 2 Companies . Lessons From 2 More Top Customer Service Companies. Why Measure Customer Service Data? The Cost of Poor Customer Service.

What Really is Good Customer Service?

Lessonly

However, there’s always a factor that plays a larger part and contributes to a customer’s overall experience—the service. I’ll bet your experience was shaped largely by the people providing the service. By the time a barista with great customer service is done interacting with you, you should feel more valued as both a customer and a human being than you did before. These are all examples of advanced customer service skills.

9 Can’t-Miss Customer Service Conferences in 2019

Lessonly

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending. SOCAP Customer Care Summit. Smart Customer Service.

3 Ideas to Enable Customer Service Teams

Lessonly

Customer experience is quickly becoming the number-one competitive advantage and a proven driver of long-term growth. While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? Angel Brockbank, Director of Customer Experience, Chatbooks.

What Is the Customer Service Recovery Paradox, and How Can You Leverage It?

SugarCRM

But the company clearly didn’t want to negatively color our experience as customers. So instead, the customer service representative placed our call on hold to check with a manager and see what the company could do. What Is the Customer Service Recovery Paradox?

No More Agents On Islands: 5 Ways Customer Service Enablement Unites Frontline Agents

Lessonly

Wondering how to build a customer service team remotely? One day last week, the only call I had during my entire workday was with a really wonderful customer support agent who helped me over my lunch break obtain a return label for one of my (many) online quarantine purchases.

What Does It Take to Offer a Great Customer Service Experience?

SugarCRM

“What do you guys do to keep your customers happy?” . However, we all know that even the best products and services will eventually have issues. It’s how the customer is treated under these circumstances that defines a great customer service experience.

Giving Teams Purpose Through Practice With Customer Service Training

Lessonly

The theme of adding practice to my life came through many channels in 2019, but the one that was the brightest and most persistent was with Lessonly. On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. Articles Customer Service

5 Insights for Scalable Customer Service

Lessonly

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences. Here’s a glimpse of just some of their insights: Glean customer service insights from industry leaders.

New Product Launch – Identifying the Right Promotional Channels

SBI Growth

Then generate demand through promotional channels. Make sure you have the right promotional channels for your product launch. Download the Persona Ecosystem tool to explore the ideal channels for your promotion plan. The target audience for the new product was different, yet the promotion channels the same. There was no imaginative brainstorming of potential channels. We brainstormed a new plan to identify the right promotion channels.

How Sugar Addresses your Biggest Customer Service Challenges

SugarCRM

Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. So, it’s critical that customers service reps have the tools, data and autonomy needed to satisfy customers. Empower your service teams to better understand and predict customer health through visibility into previous interactions and past sales history.

We’re Starting a Movement: Why Customer Service Enablement is the Next Big Thing for Customer Support Teams

Lessonly

Let’s be honest, effective customer service is hard to deliver. Customer engagement is vital, but when issues are escalated, agents are rarely dealing with customers at their best. Customer service skills are very similar to sales skills.

Is Your Contact Center a Cost or Value Center, and Who’s Counting?

SBI Growth

Regardless if your company is B2B or B2C, your customers navigate a myriad of channels to connect with your business. Whether those channels are owned by your company (your 800 number or LiveChat on your website), or a third party.

B2C 198

The Ultimate Guide to Channel Sales

Hubspot Sales

What is channel sales? In a channel sales model, a company sells through third partners -- affiliate partners (who get commission on each purchase), resellers, value-added providers (who typically bundle your product with their own), or another entity that doesn't work for it directly. Another potentially game-changing strategy: Using a channel sales model. The Definition of Channel Sales. With channel sales, you rely on third parties to sell your product or service.

Do You Have A Proven Resource:  Introducing the Sales Experts Channel

Smooth Sale

Attract the Right Job or Clientele: Deb Calvert, The Sales Experts Channel provides today’s Blog Story and her Proven Resource! Why I Created the Sales Experts Channel to Be A Proven Resource: I launched The Sales Experts Channel in 2017 with this stated Mission: “ _.”. The Sales Experts Channel is a rapidly-expanding library of content that’s designed to educate and inspire sales professionals at every level. Is the Channel for You? Services for En trepreneurs.

How To Track and Validate Website Sales Leads By Marketing Channel

Sales and Marketing Management

Knowing which conversions are serious about becoming new customers and which are not is extremely important. This is because, nearly half the time, conversions turn out to be customer service inquiries, job applications and even spam. Armed with this additional level of information, they can make vital decisions about their websites that enable them to become more effective at driving new customers to their businesses.

5 Remote Management Tips for Customer Service Teams

Lessonly

Communication software ensures that employees are regularly updated about new policies that may affect their interactions with customers. Understanding new changes, airing concerns, or sharing new findings from customer interactions or complaints can all be channeled through meetings.

Customer Service Training: How Teams Assess their Efforts

Lessonly

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? Cellular joined Execs in the Know to share insights about what separates the best customer experience teams from the rest of pack. Prior to Lessonly, we were actually using packets of information that we would regularly cascade out to the channels for learning or change by our leaders.

40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light, leaders have the ability to inspire out-of-this world customer service. Download The Future of Customer Service today !

What Goes Into The Perfect Company Website?

Smooth Sale

You can either opt for the business name itself, one as similar as possible, or a symbolic one that describes its service, as long as it is noteworthy and to the point. Ultimately, your website does two main things: provide information and draw in new customers. Products and services.

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. To help you find the right ones, I invested a few hundred hours over the last few months sifting through dozens of these channels to create what I think is the first-ever guide to sales training video channels on YouTube. HubSpot’s YouTube channel covers both sales and marketing topics.