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Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks. ” Sales Motivation Blog.

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Top 5 Sales Rep Behaviors to Change in 2013 – with HR’s Help

SBI Growth

Can you count on your current Sales Rep behaviors to “Make the Number” in 2013? Sign up for our Make the Number tour to learn more about how top performing companies will change Sales in 2013. These are the behaviors to change among Sales Reps for 2013 followed by actions HR should take to help make this happen.

Education 303
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What is the State of Marketing in 2013

Score More Sales

You can download the complete results from the IBM State of Marketing 2013 Global Survey. According to IBM’s Jay Henderson, Strategy Program Director, they identified three traits that the leading marketers all have: They know the customer and the individual in context – applying technology accordingly. Close More Deals.

Marketing 241
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Forget Your Goals. Work on Your Customer’s Goals in 2013.

The Sales Hunter

It seems every salesperson is focused on what their goals are for 2013. Nothing wrong with that, but don’t forget about your customer’s goals. Make it a key part of every sales call over the next 30 days to find out what your customer’s goals are for 2013. ” Sales Motivation Blog.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Change Your Sales Teams Bad Habits Before 2013

SBI Growth

For this customer, each low value add activity was changed: Internal Email - Investigated that the majority of emails were going to customer service from sales reps. Communicated to all customers calling customer service would speed up service. Administration (i.e. hours per week per rep.

Hiring 310
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Sales Leadership: 2013 Sales Theme

Your Sales Management Guru

Sales Leadership: 2013 Sales Theme. At this time of the year everyone is working on your sales business plans for 2013 and finishing budgets and forecasts. This statement is reinforced at every potential opportunity. Then engage several team members to assist you in developing a sales theme or Drive Statement.