Zoominfo

AUGUST 29, 2018

The first customer sends a polite email that seeks clarification about an issue they’re having, while the second customer expresses significant frustration about the same problem. From a customer service perspective, you may approach these two customers with the same solution.

Analysis 176

Analysis B2B Airlines Marketing 176

Smooth Sale

JULY 7, 2023

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Reward employees who offer excellent input for improving upon service.

Airlines 78

Airlines Loyalty Travel Hiring 78

Score More Sales

JUNE 25, 2014

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth. In sales and business building – execution is where it is at.

Marketing 217

Marketing Airlines Ideal Customer Profile Construction 217

Engage Selling

JANUARY 10, 2019

Are you a sales road warrior? Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Hubspot Sales

APRIL 6, 2023

Personalized Online Shopping Will Get More Personal Source No one wants a shopping experience that sounds like a car salesman copied and pasted their sales pitch — it is incredibly grating and generic. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience.

Trends 99

Trends B2B B2C Social Media 99

A Sales Guy

APRIL 10, 2017

Look sometimes “rules” and “regulations” blind us to the most obvious and simple solution and this was the case for United Airlines this weekend. In an effort to maximize bookings and make sure flights are full, airlines commonly overbook anticipating people don’t show, miss their connections, etc.

Airlines 114

Airlines Travel Face-to-face Social Media 114

Apptivo

AUGUST 16, 2023

It entails examining the links and dependencies between variables in order to answer questions such as “Why did sales decline in a specific region?” ” or “What factors contributed to an increase in customer churn?” Utilize predictive analytics to stay one step ahead of the competition in customer service.

Analytics 52

Analytics CRM Lead Rank Airlines 52

Understanding the Sales Force

JUNE 26, 2014

Understanding the Sales Force by Dave Kurlan Yesterday, I was returning from New Orleans on an airline I had previously decided never to use again. Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers.

Airlines 204

Airlines Customer Service Customer Cancellation 204

Nutshell

JANUARY 30, 2023

Contact management is storing and organizing leads’ and customers’ contact details, behaviors, and interactions with your business. An essential tool for growing your business, it helps you share customer data across your company. You call your airline after its system can’t process your transaction.

Ideal Customer Profile 48

Ideal Customer Profile CRM Airlines Data 48

Engage Selling

MAY 31, 2013

Traveling is great way to observe the best and the worst in sales and customer service. Hits: Air Canada Super Elite Concierge Service. Porter Airlines yummy snacks and wine for the flight home. Porter Airlines yummy snacks and wine for the flight home. Porter Airlines restrictive carry on baggage policies.

Airlines 64

Airlines Hotels Construction Policies 64

John Barrows

OCTOBER 14, 2019

The Author of “Beat The Bots” has lots of thoughts on how sales is changing and the increasing role of technology in the profession. The average sales rep needs to change, because simple sales activities can become automated in years to come. In this podcast, you’ll learn: The Death of the Average Sales Rep.

Scale 77

Scale Airlines Social Media Sales 77

Engage Selling

APRIL 23, 2013

The #1 reason why businesses lose customers is their perception that they were treated discourteously or unfairly by the company’s people with whom they interacted. If you chose to concentrate on Customer Success it you can make a big difference in your win loss record of keeping customers.

Airlines 78

Airlines Customer Face-to-face Salary 78

Engage Selling

JANUARY 31, 2017

Having racked up over 225,000 miles over two major airlines last year you could say that my most used office space is seat 3D. Like many professional sellers, I travel all the time. Air Canada and America are my preferred choices … Read More »

Travel 48

Travel Airlines Customer Service Up-Sell 48

Engage Selling

APRIL 23, 2013

The #1 reason why businesses lose customers is their perception that they were treated discourteously or unfairly by the company’s people with whom they interacted. If you chose to concentrate on Customer Success it you can make a big difference in your win loss record of keeping customers.

Airlines 67

Airlines Customer Face-to-face Salary 67

Smooth Sale

DECEMBER 18, 2018

The sales profession teaches us to put ourselves in the shoes of our clients. It was always curious to me that sales trainers and management dictated a one-way method to conduct business. Sales teams are commonly given the instruction, ‘Here is the script and how you relay it. Sales Tips for Projecting What You Preach.

Airlines 60

Airlines Loyalty Hiring Commission 60

Pointclear

APRIL 19, 2017

One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 These false pronouncements are having a severe negative impact on sales performance,” he said. Prospecting sets you up for everything else in sales.”. Mike Weinberg – Mike stated, “I’m on a mission to simplify sales.

Conference 124

Conference Outbound Social Media PointClear 124

A Sales Guy

APRIL 6, 2012

I had a brutal experience with United Airlines earlier this week. I was at the Selling Power Sales 2.0 Conference and had meetings later in the day. I wanted to see how much it would cost to switch flights home. My original flight was around 11:30 a.m. I called United around 9:30 a.m.

Airlines 116

Airlines Conference Customer Sales 116

SugarCRM

SEPTEMBER 6, 2019

The UnSeller isn’t just a customer experience expert. He’s the go-to guru for thousands of marketers, sales reps and customer service employees around the world. Most businesses focus on generating new leads to drive sales. After all, customers don’t care about your company’s problems.

Customer 28

Customer Customer Service Churn Airlines 28

SugarCRM

SEPTEMBER 6, 2019

The UnSeller isn’t just a customer experience expert. He’s the go-to guru for thousands of marketers, sales reps and customer service employees around the world. Most businesses focus on generating new leads to drive sales. After all, customers don’t care about your company’s problems.

Customer 28

Customer Customer Service Churn Airlines 28

A Sales Guy

SEPTEMBER 14, 2015

There is only one way to respond when you make a mistake in sales or business, s**t in life, in general, and most people don’t do it right. If you screw up and forget to show up for a demo, saying sorry doesn’t carry half the weight as acknowledging the fact, you wasted your customers time and how that impacted them.

Airlines 60

Airlines Travel Exact Customer 60

A Sales Guy

SEPTEMBER 14, 2015

There is only one way to respond when you make a mistake in sales or business, s**t in life, in general, and most people don’t do it right. If you screw up and forget to show up for a demo, saying sorry doesn’t carry half the weight as acknowledging the fact, you wasted your customers time and how that impacted them.

Airlines 60

Airlines Travel Exact Customer 60

No More Cold Calling

APRIL 18, 2019

This lackluster customer experience was in stark contrast to my recent experience flying with Delta. Usually, major airlines treat you like a number—unless you’ve flown zillions of miles with them—but this time, they made me feel like a real person. Tiffani Bova gave us the answer in her keynote presentation at the recent Sales 3.0

Airlines 332

Airlines Customer Referrals SalesForce 332

Hubspot Sales

MARCH 15, 2019

There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. Content is also a valuable sales tool," says Valerie Turgeon of Brandpoint. You then need to create content around the keywords you find.". But it doesn't stop there.

Outsourcing Services 144

Outsourcing Services Scale Lead Rank Lead Scoring 144

SugarCRM

APRIL 23, 2021

What do companies like Trader Joe’s, Southwest Airlines, and Zappos have in common? They’re all known for delivering excellent customer service. No matter how good a company is at controlling costs, hiring talented employees, and developing innovative products, few brands succeed without putting customers first.

SugarCRM 36

SugarCRM Customer Service Customer Inbound 36

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. Cultivate Customers for the Long Term. Involve Your Whole Team.

Customer Service 49

Customer Service Customer Airlines Churn 49

Partners in Excellence

SEPTEMBER 5, 2012

Sales people always seem to be busy and on the “go.” ” Those few minutes waiting to see the customer. All that time traveling to and from the customer, all the spaces between those activities we have on our agendas. Do we have clear objectives and goals for the call and do these create value for the customer?

Film 90

Film Travel Ideal Customer Profile Call-back 90

SugarCRM

AUGUST 6, 2019

After all, employees are permitted to spend up to $2,000 to fix or improve a customer’s experience before calling on a manager. Not the customer service team. It’s how the company has leaned on customer service to build the brand, and why its employees have become so enviably amazing at anticipating needs.

Customer Service 24

Customer Service Customer SugarCRM Social Media 24

MTD Sales Training

JANUARY 27, 2017

If the airline counter agent tells you that you must pay extra for your heavy bag, don’t get angry at the agent! Your beef is with the airline’s policy (and possibly your failure to read the fine print). MTD Sales Training | Sales Blog | Image courtesy of Dollarphotoclub. Instead, treat the agent like an ally.

Airlines 133

Airlines Policies Negotiation Insurance 133

Jonathan Farrington

OCTOBER 17, 2011

To be outstanding, organizations must deliver excellence in both material and personal service. Customer service is no longer just a question of interpersonal skills. He then set his senior managers the task of improving each of these by just 1%, resulting in a substantial increase in service!

Customer 37

Customer Airlines How To Follow-up 37

No More Cold Calling

SEPTEMBER 6, 2019

We complain about consumer experiences all the time—the phone company that lies about your mobile phone charges, the gas company that puts unknown charges on your bill, your internet provider that no one likes because they make promises and never deliver, and the airlines. That’s why a referral culture leads to a stellar customer experience.

Referrals 189

Referrals Customer How To Airlines 189

Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone. Bon w/e a tous!

Customer Service 36

Customer Service Oracle Customer Airlines 36

A Sales Guy

APRIL 25, 2012

The bait and switch is when a company advertises a particular product at a particular price, then when the customer shows up to buy, they don’t have the product at that price. As far as I know, the “bait and switch” is against the law in all 50 states, so how United gets away with it is beyond me.

Travel 114

Travel Guarantee Advertising Advertising 114

LeveragePoint

SEPTEMBER 21, 2018

Good Value Propositions provide the 3 key ingredients of ABM for differentiated solutions by being helpful, specific and relevant , but the best Value Propositions for ABS are also robust to the challenges of live sales interactions with sophisticated customers. Stakeholders within an Account. Characterizing Stakeholders.

Account Based Marketing 20

Account Based Marketing Account Lead Rank Lead Scoring 20

SugarCRM

FEBRUARY 9, 2021

Travel/Airline: 10% more. Optional utilities, such as cable or cell phone service: 8% to 9% more. Customer experience (CX) is business-critical because it directly impacts the sales, revenue, and profit your business generates. Poor Experiences Drive Customers Away. Restaurant/Dinner/Coffee: 12% to 16% more.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer Loyalty 49

SugarCRM

MARCH 6, 2020

How to Deliver Outstanding Customer Experiences in the Digital Age. One of the speakers we’re most excited about is Alex Hunter, the customer loyalty expert who was once part of the team that founded award-winning airline Virgin America.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

Product Management University

FEBRUARY 1, 2017

Further downstream, your marketing and sales messages pack no punch because they’re too product specific and don’t communicate the compelling WHY factor. The result is portfolio strategy made up of a bunch of proposed product solutions instead of market solutions. No one makes it easier than Proficientz.

Marketing 40

Marketing Airlines Proposal Engineering 40

Apptivo

JUNE 22, 2022

In the digital era, everything is centered around the customers, and the customers’ preferences dictate the product, sales and marketing strategies. So, it is essential to understand what the customers want, and communicate with them accordingly. Understanding customers is more than just guess work.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52