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Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

Lessonly

We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. Our Business Impact of Training mini-ebooks. Final thoughts.

eBook 48
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3 Ideas to Enable Customer Service Teams

Lessonly

While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? The customer experience is built for change.

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The Rise of Digital Sales Rooms: Creating a Compelling Buying Experience

Allego

Think about how easier it would be for them if all the videos, product details, and documents were in one location. And using digital sales rooms, you can share content with customers and deliver a compelling, modern buying experience. Use personal video messages to “greet” buyers and contextualize assets.

eBook 62
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3 Examples of Creative B2B Marketing Initiatives

Zoominfo

In their mini documentary-like video series, CX Heroes , they commemorate individuals who happen to use the Genesys platform in their heroic efforts. Each video tells a story of a seemingly average person showing their heroism through extraordinary customer service. In fact, SalesForce is among the first.

Examples 130
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2019 Best Sales Tips from the Vengreso Leadership Team

Vengreso

Vengreso’s leaders, or the “Fantastic Eight” as Mario calls them, share their best sales or sales leadership tips for 2019 in the video below. Be sure to use native video and share documents to get your posts in front of more people. ” Sales Director Chuck Shaver – Use video! Make yours a resource and not a resume.

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The 3 Stages of the Interview Process

criteria for success

The following are three stages of the interview process we outline in our comprehensive eBook, The Ultimate Guide to Hiring for Sales Managers. . Involve members of your team, especially from different departments such as Marketing, Operations, or Customer Service. She knows a thing or two about showing up on video!

Hiring 98
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How to Plan Content for Every Stage of the Customer Journey

Sales Hacker

You should be creating blog posts, videos, or in-depth guides that help your customers to frame their problem and start to discover the best ways of solving it. Product demonstrations are ideal for showcasing your product and how it works to prospective customers. With eBooks or whitepapers that show your expertise.