Score More Sales

MAY 28, 2013

Having been to last year’s event, I found this year’s Summit in Nashville, with more than 3,000 attendees to be meatier, yet easier to digest. Delighting Your Customers. It is easy to take one’s self too seriously at an IBM event – I love the way Jay got the audience engaged and smiling. did not disappoint.

Company 208

Company Film Study Lead Rank 208

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Score More Sales

SEPTEMBER 13, 2012

Think about it – you sign up for and pay to attend an event. As a customer, I want the event organizers to recognize me as having signed up and I want to get special emails directed just to those of us who put our money down, don’t you? This is one thing that really drives me crazy. As sellers, are you ready for it?

Company 192

Company Customer Conference Twitter 192

Smooth Sale

MARCH 19, 2022

It includes using keywords in your titles and descriptions so that search engines can easily find your site. Avoid stuffing your titles and descriptions with too many keywords, as doing so will result in a lower ranking from search engines. In addition, using high-quality images will also help improve your search engine ranking.

Lead Rank 78

Lead Rank Lead Scoring Hiring Engineering 78

Zoominfo

DECEMBER 19, 2018

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. Featured Video: How to Add Facebook Purchase Pixel Event Code. Jay Baer is a personal favorite of ours at ZoomInfo, and he’s even made an appearance at several of our events and webinars. 6. MarketingExperiments.

Channels 220

Channels Marketing Lead Rank Outsourcing Services 220

The Spiff Blog

MARCH 2, 2023

Tomas Carchio, Solutions Engineer Tomas is 28 years old and has lived his entire life in Buenos Aires, Argentina. With a background as a software engineer and a career in customer success, she is excited for her future at Spiff as a Technical Customer Success Manager. What excites you most about your role at Spiff?

Meeting 75

Meeting Engineering Travel Face-to-face 75

Smooth Sale

AUGUST 31, 2022

One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. The best approach for your business will likely depend on many factors, including your industry, target market, and product or service you offer.

Small Business 78

Small Business Small Business Hiring Discount 78

Smooth Sale

DECEMBER 9, 2022

2) Advertising: Advertising is a cost-effective way of marketing that allows you to reach large numbers of potential customers quickly and efficiently. Advertising aims to create awareness about your products or services while delivering a clear message about their benefits.

Paid Content 78

Paid Content Marketing Hiring Loyalty 78

Smooth Sale

NOVEMBER 10, 2021

Once upon a time, the engineering motto in Silicon Valley was, ‘Garbage in and garbage out.’. The unexpected and disappointing turn of events leads us to a newfound appreciation and opportunity to work for improvement. It was a waste of time and money attending the events that led to my prolific writing.

Networking 78

Networking Hiring Media Groups 78

Smooth Sale

SEPTEMBER 6, 2022

Because consumers trust that Google (and other search engines) will rank the most relevant and trustworthy websites higher than others. It is pretty much what search engines do, so if you are near the top of the list, or at least on the first page for keywords relating to your business, it reflects positively on your brand image.

Consumer 78

Consumer Lead Rank Lead Scoring Hiring 78

Babette Ten Haken

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Start moving one millimeter forward beyond what is comfortable, today. Contact me.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. However, they are contrary to everything you have learned as a sales professional. Subscribe to my blog.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Selling Essentials RapidLearning Center

JULY 25, 2023

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

Customer 52

Customer Remedy Journal Retail 52

Babette Ten Haken

JANUARY 3, 2019

And when you, indeed, prove to be yet another self-focused sales person, well, then it will be your turn to wonder why the customer left you. Discuss your retention strategy at the same time you work on that first project with your new customer. And besides, your customer just may be investing in your imagination, as well.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Zoominfo

JANUARY 11, 2021

ACTION TIP: What questions are your ideal customers asking? Engagement Stage: Keep Showing Up Engagement is not a one-time event. It’s about showing up, each time building trust between you and your customer. It happens at every stage of the customer lifecycle. What pain points are they talking about?

Customer 130

Customer Social Media Top of Funnel Loyalty 130

Zoominfo

JANUARY 11, 2021

ACTION TIP: What questions are your ideal customers asking? Engagement is not a one-time event. It’s about showing up, each time building trust between you and your customer. It happens at every stage of the customer lifecycle. Create opportunities for customers to engage with you and you with them.

Customer 130

Customer Social Media Top of Funnel Loyalty 130

Zoominfo

OCTOBER 5, 2021

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. Featured Video: How to Add Facebook Purchase Pixel Event Code. Jay Baer Jay Baer is a personal favorite of ours at ZoomInfo, and he’s even made an appearance at several of our events and webinars.

Channels 100

Channels Marketing Outsourcing Services Lead Rank 100

Smooth Sale

SEPTEMBER 30, 2021

There is a theory that the only way to improve your website t raffic and increase your revenue is by spending a significant amount of time on SEO, search engine optimization. Search Engine Optimization (SEO). And Improve Your Website Content. Content is the heart of every website. How To Increase Your Website Traffic.

Social Media 78

Social Media How To Hiring Engineering 78

Babette Ten Haken

SEPTEMBER 27, 2018

And yes, for those STEM professionals (Science-Technology-Engineering-Mathematics) reading this post, I can feel you shudder. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery?

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Smooth Sale

NOVEMBER 30, 2022

Make sure to include easy navigation, attractive product images, product descriptions, and accurate pricing information to reduce the chances of customers leaving without making a purchase. Additionally, set up customer service contact information so people can get in touch with any questions or concerns. Social Media Presence.

Paid Content 78

Paid Content Hiring Social Media Loyalty 78

Babette Ten Haken

OCTOBER 3, 2018

Especially when our audience makes us uncomfortable, like when sales people present to STEM professionals (Science-Technology-Engineering-Math). That scenario means call scripts, sales training, customer service training and designs just may require greater flexibility. Contact me. Subscribe to my blog.

Ideal Customer Profile 69

Ideal Customer Profile Hiring Retention Engineering 69

Smooth Sale

MAY 15, 2023

For instance, web designers need to establish what distinguishes their work from others – such as which software or approach to customer service sets them apart. Engaged workers tend to be more productive and motivated, which results in better customer service and higher profits for your organization.

Strategy 78

Strategy Analytics Maximizer Customer Service 78

Hubspot Sales

JANUARY 3, 2018

If a client schedules a series of marketing events in the Midwest, you’d know to call them a month or two before their first event to say, “ I know it’s important for your company to expand its reach in the Midwest in 2018. First, you know customer support is a priority. But remember, you don’t want to work around your champion.

Hiring 134

Hiring Prospecting Trade Show Vendor 134

Babette Ten Haken

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. From someone else’s reps or technical and engineering staff.

Customer 55

Customer Engineering SME Retention 55

Smooth Sale

SEPTEMBER 10, 2022

For one, you can call the shots and make all the decisions, like using Navistar Engine Parts. Whether you prioritize customer service or low prices, you can ensure that your business reflects your values. You also don’t have to answer to anyone but yourself, which can be very freeing.

Hiring 78

Hiring Infusion Lead Rank Lead Scoring 78

Distribution Pricing Journal

AUGUST 23, 2023

You increase the size of the order and the customer appreciates that you gave them customized service and convenience. But many other industries could benefit as well such as catering, event planning, healthcare, agriculture or offering drop-shipping for e-commerce providers.

Lead Rank 52

Lead Rank Lead Scoring Automotive Distribution 52

Babette Ten Haken

AUGUST 16, 2018

And then, an engineer? Hey, engineers are defined by The Big Bang Theory® entertainment program, aren’t they? And besides, the last time I checked, there are over 87 species of engineers. Software engineers? Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Engineering 55

Engineering Automotive SME Retention 55

SugarCRM

SEPTEMBER 28, 2020

Now, some departments like customer service and support may have a different experience, but what it comes down to is the technology that they engage with whether it be the platform in which they communicate or the service software in which they track customer accounts.

SugarCRM 49

SugarCRM Conference Company Engineering 49

A Sales Guy

DECEMBER 13, 2012

Let’s look at some of these ways to keep customers paying and improving your bottom line: 1. Talk to Your Customers. For too many companies, the only times they talk to their customers are when events like these occur: The company wants to up sell or suggestive sell the customer.

Churn 113

Churn Engineering Cancellation Microsoft 113

Smooth Sale

OCTOBER 22, 2019

Attract The Right Job Or Clientele: The question, are you ready to update your perspective, came to mind after attending an event and sharing the picture below. It was a privilege to be attending the automotive F&I Roundtable event last week. The event had me answering, are you ready to update your perspective? .

Automotive 68

Automotive Hiring Education Trends 68

Babette Ten Haken

SEPTEMBER 19, 2018

Next, when the customer issues are resolved, the employee shares their insights with: no one. From the employee’s perspective, they are doing their job, even though customer service is not listed in their job description. Hire Babette to speak at your next association event. End of incident.

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

Jeffrey Gitomer

SEPTEMBER 20, 2011

To encourage your people, buy everyone a copy of The Little Engine That Could. Hire Jeffrey to speak at your next corporate event. .  Encourage your people. The most effective leaders are coaches. They stand on the sidelines and cheer for their players. Reward your people. Whatever you give them, don’t be cheap about it.

Hiring 294

Hiring Training Social Media Loyalty 294

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post? Right here, Today.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Smooth Sale

MARCH 22, 2022

For instance, switch engine modes to ECO to save fuel on longer journeys. . Regular maintenance can also be a powerful tool for keeping fuel consumption low and ensuring that the engine runs efficiently. One excellent strategy is to teach them how to drive while at the same time preserving fuel.

Strategy 78

Strategy Ideal Customer Profile Hiring Licensing 78

PandaDoc

JUNE 23, 2021

These profiles are used by marketers who want to get inside the heads of different types of buyers and their potential customer base in general. All in order to promote their products or services and speed along the buying process. See also: 4 small tweaks to your customer service process that drive big sales.

Ideal Customer Profile 94

Ideal Customer Profile Buyer Persona Buyer Customer 94

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. Hire me to speak at your next event or conduct a workshop for you. Then, take the next steps. Subscribe to my blog.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Babette Ten Haken

DECEMBER 17, 2018

Then again, we decide to go off-script in serving a disgruntled customer’s needs. And some of us decide to create a “good enough” engineered solution. Hire me to speak or conduct a workshop at your next corporate or association event. Consequently, we promise more than our company wants to deliver to offset poor product quality.

Ideal Customer Profile 65

Ideal Customer Profile Customer SME Hiring 65