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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers.

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45 Top YouTube Channels for Marketing Professionals

Zoominfo

As we regularly remind readers on the ZoomInfo blog—the inception of the Internet brought about the sharing of information at a never before seen rate. The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. So, if you’re on the hunt for new marketing resources, look no further.

Channels 220
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Building a successful virtual sales engine also may require shifting the mindset of the sales staff.

Lead Rank 339
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Sentiment Analysis—The Future of Customer Service

SugarCRM

Even if they do, the survey isn’t always relevant since you can’t evaluate customer satisfaction only from closed-ended questions and at a given time—usually after completing an action. Plus, you have no information about the prospects who weren’t interested in taking your survey.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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45 Top YouTube Channels for Marketing Professionals

Zoominfo

As we regularly remind readers on the ZoomInfo blog—the inception of the Internet brought about the sharing of information at a never before seen rate. The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. If you’re on the hunt for new marketing resources, look no further.

Channels 100
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Are You Ready To Upgrade Your Business Through Marketing?

Smooth Sale

Attract the Right Job Or Clientele: Are You Ready To Upgrade Your Business Through Marketing. Marketing has been an essential part of business for centuries. It is a component of creating value for a company by communicating the benefits of its products and services. Upgrade Your Business Through Marketing.