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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

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Day in the Life: Enterprise Account Executive at Drift

Drift

Waiting on the phone for hours with customer service, listening to that awful holding music. You might even complain on Twitter. We’ve all experienced poor buying experiences. Maybe going to a store but no one is around to help you. It’s the worst. And you probably won’t go back to that store.

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You Are Not Just Another Number

No More Cold Calling

Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Follow Joanne on Google+ or Twitter @ReferralSales , or connect on LinkedIn and Facebook. Share a customer service experience that was either so great or so terrible that you told other people about it.

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40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. Download The Future of Customer Service today !

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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The 25 Sales Leaders You Should Get to Know in 2020

Crunchbase

LinkedIn , Twitter. He’s constantly on Twitter ( @godardabel ) sharing relevant research and interesting findings related to sales, and is definitely someone to follow in order to up your sales game. Crunchbase Profile , LinkedIn , Twitter. Crunchbase , LinkedIn , Twitter. Crunchbase , LinkedIn , Twitter.

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78 Customer Engagement Statistics

Zoominfo

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Customer Engagement Challenges.

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