Pipeliner
JANUARY 2, 2023
Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. Protection Is Customer Service. Cybersecurity.
Sales and Marketing Management
AUGUST 29, 2018
When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. Allow me to explain this in more detail.
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Sell Integrity
OCTOBER 27, 2021
In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.
SalesFuel
MARCH 21, 2024
Data Collection Fuels the Client Experience Big box retailers and grocery stores are masters of data capture. They have expanded services to become pharmacists, optometrists, health care specialists and food stamp redeemers. Retailers are one of the largest data brokers engaged in this lucrative practice.
Richardson
MAY 7, 2020
This finding is evident in other research from McKinsey , which shows that 43 percent of survey respondents “are very or extremely concerned about their job or income — and not being able to make ends meet.” As a result, retail bank service professionals have emerged as a primary point of contact for customers.
Sales and Marketing Management
AUGUST 8, 2017
The best customers make four times as many purchases (Source). Most leaders of online retailers know this, but rapidly changing consumer behavior and technological innovation make perfect execution difficult. The challenge before them is finding, converting and retaining these top customers in this new environment.
Hubspot Sales
APRIL 6, 2023
Mobile Optimization Will Be Vital Source The target audience for online retailers are using smartphones on a daily basis, so it's prudent for online retailers to optimize their ecommerce sites for mobile use. More than 50% of consumers we surveyed said they'd purchased a product directly from a social media platform.
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