SugarCRM

JUNE 1, 2023

Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Once implemented and adopted, Elmeq already saw a decrease in response time.

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SugarCRM Customer Lead Rank Lead Scoring 26

SugarCRM

APRIL 23, 2021

They’re all known for delivering excellent customer service. No matter how good a company is at controlling costs, hiring talented employees, and developing innovative products, few brands succeed without putting customers first. Average response time is one of the most important customer service metrics in any industry.

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SugarCRM Customer Service Customer Inbound 36

SugarCRM

APRIL 26, 2021

Companies everywhere rely on data to provide critical information related to marketing initiatives, sales efforts, and customer interactions. Everything a business does each day—every customer interaction, every sale, and every marketing effort—can all be documented into spreadsheets, decks, and database files.

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SugarCRM Data CRM Analysis 59

SugarCRM

MARCH 7, 2023

Wesley Mission Queensland was no exception, and keeping up with customer needs while complying with stringent standards was growing difficult in need of a clear understanding of their customers. Wesley Mission Queensland – Overcoming Industry Challenges with SugarCRM This is how Wesley Mission started their CRM journey.

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SugarCRM Industry Channels Consumer 26

SugarCRM

JANUARY 25, 2024

As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!

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SugarCRM Customer Transportation Real Estate 29

SugarCRM

SEPTEMBER 21, 2023

Over the past five years, the evolution of CRM and the way companies leverage Customer Relationship Management (CRM) has undergone a remarkable transformation. In this era of rapidly changing customer dynamics, the role of CRM has expanded well beyond its traditional boundaries. Sellers need high-quality leads to come from marketing.

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SugarCRM CRM Research Face-to-face 26

SugarCRM

JULY 6, 2023

Recently, we saw the opportunity and partnered with Kinamu to integrate ChatGPT with Sugar , to make things even easier for our customers. Then, you’ll be provided with a compressed, context-rich text that only reads a couple of phrases you can use in various future interactions with the customer or your team.

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SugarCRM Knowledge Base Lead Rank Ideal Customer Profile 26

SugarCRM

NOVEMBER 24, 2020

Customer relations management (CRM) software can help you create a great UX, increasing conversions and boosting your bottom line. Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world. Your past customers. Your potential customers. How many of them contact your customer service team?

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SugarCRM SalesForce Consumer Social Media 49

SugarCRM

MARCH 2, 2023

To facilitate and accelerate the process, they looked into advanced technological solutions that are more efficient than the old address book approach his sales teams used in customer interactions. Price Value Ease of use Tool functionality and flexibility Customization and integration capabilities.

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SugarCRM Insurance Insurance Real Estate 26

SugarCRM

NOVEMBER 16, 2021

AI and High-Definition Customer Experience (HD-CX). The latest AI tools from Sugar are made possible by the company’s pioneering of a new customer experience standard: high-definition customer experience , also called HD-CX. This standard builds on a previous key Sugar innovation—the time-aware CX platform.

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SugarCRM Lead Rank Lead Scoring Forecasting 49

SugarCRM

MAY 31, 2019

Later that focus shifted to creating this company, SugarCRM. What I ended up learning later was what I enjoyed creating the most was customers. Happy, successful customers. There is nothing more satisfying than when you see that bright gleam in the eyes of a new customer who is using your product for the first time.

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SugarCRM CRM Software Software 34

SugarCRM

NOVEMBER 9, 2022

As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. Let’s Meet the Winners!

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Brainsell SugarCRM Customer CRM 49

SugarCRM

DECEMBER 8, 2020

For example, you can set up a workflow rule in Sugar to notify a customer when a case related to them has been closed. For more information or tips on creating email templates in SugarCRM, contact us today. The post Creating a Great Looking Email in SugarCRM appeared first on SugarCRM.

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SugarCRM

JULY 3, 2018

Yet again, when it comes to customer satisfaction – Sugar delivers! SugarCRM has once again come out on top as the leading CRM platform, for the fourth consecutive year. 98 companies in total were scored, of which only six made the mark with only one clear winner – SugarCRM, with outstanding scores in most categories.

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SugarCRM CRM Lead Rank Lead Scoring 49

SugarCRM

FEBRUARY 27, 2024

As a nationwide operation, the company offers fire safety training and products to a wide variety of businesses, making the process of efficiently managing customer enquiries and customer relations a potentially challenging one. This includes tracing and analysing of all customer interactions – from online chats to support tickets.

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Relationals Webinar Metrics SugarCRM Customer 26

SugarCRM

JUNE 13, 2023

More than this, the customer support department was not fully aware of each customer’s context, situation, and past interactions, which made it challenging to provide the level of customer experience (CX) they aimed to offer. To this end, the consulting firm suggested implementing the SugarCRM solution.

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Customer Service Ideal Customer Profile SugarCRM Customer 26

SugarCRM

FEBRUARY 20, 2020

As inboxes are flooded with emails, it’s important to stay organized, maintain records and streamline communication with customers. Wouldn’t it be great to embed your CRM software within G Suite and Office 365 and conduct all your customer-related activities through a single platform? Get Contextual Information About Customers.

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SugarCRM Microsoft CRM Software 41

SugarCRM

FEBRUARY 20, 2019

So when the opportunity to lead SugarCRM into the next stage of growth arose, I’m not exaggerating when I say I jumped at the chance. It’s with great excitement that I join the enterprising team at SugarCRM as CEO. I strongly believe the time has come to tell the world about SugarCRM. We love our customers, and they love us.

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SugarCRM Lead Rank Lead Scoring CRM 42

SugarCRM

SEPTEMBER 14, 2020

You have a person with a problem: your customer. Connecting those two is where the magic happens, and once that connection is made, you can rely on it to bring customers back time and time again. When it comes to making the kind of connection that turns customers into recurring customers, CRM (customer relationship management), is key.

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Customer SugarCRM Loyalty CRM 42

SugarCRM

AUGUST 15, 2018

Today, I am proud to announce a huge milestone in the SugarCRM journey – a partnership that will take SugarCRM, and the CRM industry, to new heights. We have found in Accel-KKR an investor who is incredibly enthusiastic and bullish about the CRM market and about SugarCRM. We can’t wait to get started. Read more here.

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SugarCRM CRM Channels Retention 36

Nutshell

APRIL 26, 2023

It’s about creating a lasting impression that will keep all your customers engaged with your products or services and coming back for more. But with the right Customer Relationship Management (CRM) solution, you can optimize your marketing to suit the unique needs of every customer, just like you might in a small independent business.

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Marketing SugarCRM CRM Campaigns 171

SugarCRM

JULY 31, 2019

As you know, our recent acquisitions of Collabspot, Salesfusion and a business intelligence team have moved us firmly into the realm of customer experience (CX). Our vision is to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them. A Final Word.

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SugarCRM Lead Rank Loyalty Lead Scoring 25

SugarCRM

MARCH 26, 2021

In SugarCRM’s 2021 CRM and Sales Impact Report , over half (57%) of sales leaders said they were having trouble predicting when customers would churn. Would you like to know how to reduce your customer churn rate and maximize customer revenue? Watch our webinar where we showcased three ways to help manage churn.

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Churn SugarCRM Revenue Customer 49

SugarCRM

OCTOBER 10, 2018

In addition, it was my pleasure to have several of our customers join us on stage including Ivonne van Zuilen from T-Mobile Netherlands, Pam Holt from Rheem Manufacturing and Marty Madsen from Tyson Foods. As a result, the impact of a bad customer experience is hugely multiplied. The value of the recurring customer.

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SugarCRM Vendor CRM Conference 35

SugarCRM

MARCH 22, 2018

It captures and organizes data about a company’s customers. The company uses that data to build better business relationships and to improve the experience they offer to their customers. Openness and integrity have long been SugarCRM core values. That’s the premise, anyway.

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SugarCRM Data Policies Ideal Customer Profile 53

SugarCRM

SEPTEMBER 25, 2020

Thanks to our customers’ honest reviews, SugarCRM has been named a leader for the 17th consecutive quarter in G2’s Mid-Market Grid Report. Nothing could make a Chief Customer Officer happier than seeing the dedication we put forth to our customers reflected in what they have to say about us. . Onward and upward! .

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Lead Rank Lead Scoring SugarCRM Sales Automation 34

SugarCRM

FEBRUARY 1, 2024

According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Use Generative AI to create personalized, captivating emails and copy that engage customers and prospects. Access Ready-Made Call Scripts. Generate Personalized Proposals.

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SugarCRM Infusion Marketing Segment 29

SugarCRM

AUGUST 24, 2021

“Customer experience has never been more important than right now because when the pandemic is finally behind us, customers will remember which companies treated them well during this difficult time.” — Dan Gingiss, Host, Experience This! Customer Experience: The Key to Success in the New Marketplace.

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Customer Service Customer Airlines Churn 49

SugarCRM

FEBRUARY 20, 2020

As inboxes are flooded with emails, it’s important to stay organized, maintain records and streamline communication with customers. Wouldn’t it be great to embed your CRM software within G Suite and Office 365 and conduct all your customer-related activities through a single platform? Get Contextual Information About Customers.

SugarCRM 26

SugarCRM Microsoft CRM Software 26

SugarCRM

OCTOBER 10, 2018

The release will also enable users to create email templates that include pertinent information like the case subject, number and resolution to better inform customers and users alike. The post New software, updates and features are helping SugarCRM stay ahead of the game appeared first on Get your daily dose of Sugar.

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SugarCRM Software Software CRM 38

SugarCRM

DECEMBER 22, 2022

Currently, the automotive industry is finding itself at a crossroads where traditional methods of selling and customer experience are rapidly shifting from the physical to digital. Casabaca Toyota was able to achieve this with the help of SugarCRM. Realizing ‘Manual’ Should Only Apply to The Cars They Sold .

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SugarCRM Automotive Lead Rank Customer 26

SugarCRM

JANUARY 5, 2023

This year’s SugarConnected on Tour offered us the opportunity to see how some of SugarCRM’s customers use and interact with our systems and how they ensure proper adoption rates. Juniper Education: From Siloed Data to SugarCRM Wizards. Juniper Education: From Siloed Data to SugarCRM Wizards.

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Ideal Customer Profile SugarCRM Customer Face-to-face 26

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. Keep reading to learn more about how the intelligent customer experience platform can transform your business. Customer Intelligence.

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Benefit Ideal Customer Profile SugarCRM Customer 29

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal. Reassess Your Toolkit.

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Ideal Customer Profile Churn Customer Face-to-face 49

SugarCRM

MARCH 19, 2020

In the midst of these changes, Sugar’s top priority has not changed—we are still here to support the Sugar family, from our customers to our partners and employees worldwide. Our global team is already working remotely and securely from wherever they are (as they often do), causing minimal if any, interruption to our customers and daily work.

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SugarCRM Customer Government Media 49

SugarCRM

FEBRUARY 9, 2021

If you’re not paying attention to customer experience, you may be ignoring a mission-critical factor for your organization. Find out why customer experience is so important, and get some tips for attending to it in your business. Poor Experiences Drive Customers Away. Good Experiences Keep Customers in the Fold.

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Ideal Customer Profile SugarCRM Customer Loyalty 49

SugarCRM

FEBRUARY 21, 2023

From searching for cars online, to value and part exchange, to buying and financing cars, to even home delivery of your new vehicle, Tangelo is transforming its brand and sales process to match the ever-changing ways UK customers are choosing to shop for new cars. That’s one of the main reasons why Tangelo turned to SugarCRM.

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Automotive SugarCRM Customer Lead Rank 26