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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Ease of use: 8.5/10

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The Future of Marketing: Automation and Predictive Analytics

SugarCRM

Marketing automation and predictive analytics are among those game-changers. The best part about automation, however, is that it has opened the door to predictive analytics in marketing. In other words, marketing automation and predictive analytics are driving business decisions in a big way, and it’s only going to get bigger.

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Will You Accept Full Responsibility for Business Success?

Smooth Sale

Examples include property management, payment processing, high-risk, eChecks, ACH payments, contact us through customer service, all of which need to be managed by one person. Create a peer group to exchange ideas and assist one another. The challenge can be significant. How Much Time Do You Have?

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How to Sell Services Online

Hubspot Sales

Selling services online means reaching a wider audience compared to selling services at a brick-and-mortar location, but marketing to everyone will not help you get the customers you need to drive sales. The CMS tools include a theme library, drag-and-drop editor, premium cloud hosting, website analytics, and more.

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

BDRs typically make 17 attempts per contact (distributed between social media, phone calls, and emails). In addition, BDRs relay customer feedback and market trends to internal teams. Thus, they facilitate continuous improvement in product development, marketing strategies, and customer service initiatives.

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How to Create a Targeted B2B Customer Profile

Zoominfo

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources, but the marketing campaign as a whole. So let’s get down to creating a customer profile with these five steps: 1.

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How to Train Your Team in Social Selling

Hubspot Sales

Social media is used by businesses across all industries to reach their target audience members. For example, you might hear about a company using Instagram to market their products, LinkedIn to share industry expertise and insights, or Facebook Messenger to respond to customer service queries. What is social selling?