Lessonly

DECEMBER 21, 2020

Calls from customers are flooding your call center, dying to get their hands on the new iPhone bundle, or find a Playstation 5 for their son, or struggling to get their hands on a Tickle Me Elmo. Angry customers are a fact of life. You can also take this time to position you and the customer on the same team!

Customer Service 26

Customer Service Customer Training Exercises 26

Lessonly

APRIL 30, 2020

We’re all super jazzed that we’ll get to live together, but if you’ve ever moved, you know that tons of planning and logistical coordination have to happen before you ever call a new place “home.” In fact, most services I could set up online, and for the ones where I had to call, I had great experiences. I felt heard.

Customer Service 26

Customer Service Customer Exercises Call-back 26

Lessonly

JUNE 11, 2020

Google Hangouts, Skype, and Zoom make video calls much easier to conduct—and allow for numerous members to join in the call, often without too many limitations. For customer service teams, time can feel constrained. They have customers to get back to and problem-solve with. Connect on Twitter: @Venngage.

Customer Service 40

Customer Service Customer Skype Face-to-face 40

Lessonly

AUGUST 10, 2020

Wondering how to build a customer service team remotely? But, I’ve read several articles about how quarantine is a great time to try something new, so here we go! . 1) Remarkable customer service skills onboarding and ongoing training. Customer service skills are woven into the curriculum whenever possible.

Customer Service 26

Customer Service Customer Guidelines Call-back 26

Lessonly

JULY 13, 2021

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now that might be a bit esoteric, but showing empathy is the act of humanizing our friends, coworkers, customers, and even strangers.

Customer Service 26

Customer Service Customer Infusion Energy 26

Lessonly

APRIL 3, 2020

Why use call center training software for customer service enablement? . Now google the phrase “customer service enablement,” and the returns are just one-tenth that number. For decades, call centers solutions have been tools for “loss prevention”. Virtual call center software is game-changing.

Customer Service 26

Customer Service Software Software Training 26

Smooth Sale

FEBRUARY 15, 2024

Still, it doesn’t need to be if your business fights back. Move Past Bad Press to Enjoy the Good Engage a PR Firm Sometimes, you need to call in the big guns. Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change.

How To 116

How To Social Media Webinar Metrics Media 116

Sales and Marketing Management

JANUARY 20, 2020

Setup online conference calls. You don’t have to sit back and wait for buyers to reach out to you; use digital content as an excuse to stay connected. To showcase your knowledge and insight, write short articles, post videos, share opinions and comment on other people’s content. Host webinars. Complete Your Tasks.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Lessonly

SEPTEMBER 30, 2020

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

Customer Service 26

Customer Service Training Lead Rank Lead Scoring 26

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. We believe customer loyalty is born from a good customer service experience.

Customer Service 26

Customer Service Training Customer Loyalty 26

Lessonly

APRIL 24, 2020

Great customer service has everything to do with meeting your customers’ needs while making them feel important. Different industries require personalization to meet customers’ individual needs. . This is where the importance of a customer service policy comes in. What do you call a medium?

Customer Service 26

Customer Service Training Customer Policies 26

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. Let’s dive in!

Customer Service 20

Customer Service Training Policies Customer 20

Lessonly

JULY 25, 2019

That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. . Her career in education and passion for workplace learning inspires her agents to do their best work and find meaning in the service they provide. It causes agents to be focused on those six minutes, not the connection with the customer.

Customer Service 20

Customer Service Training Customer Knowledge Base 20

Vengreso

JULY 5, 2023

Transition from Traditional to Modern Selling Methods Gone are the days of face-to-face sales and cold calling. It’s all about connecting with customers online. Video calls and emails became the new norm. Say goodbye to cold calling and hello to #socialmedia networking. It’s a whole new ballgame.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

Smooth Sale

DECEMBER 14, 2023

My Story Sales Depend Upon Customer Care Excellence As a former salesperson, I would ask each new prospective client how they prefer to work with their sales representatives and what standout qualities they seek from the salesperson and the company itself. My question set my prospects back on their heels in complete surprise.

Customer 78

Customer Policies Loyalty Call-back 78

Jeffrey Gitomer

APRIL 16, 2013

real world connection strategies to eliminate cold calling. Visit existing customers. You’ll have the potential to gain fifty “cold call” connections each time you speak. Write an article. Contact current customers who aren’t using 100% of your product line. You have gold in your own back yard. Here are 12.5

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

Lessonly

OCTOBER 11, 2019

So I called the store the next day to order it over the phone, and I sat on hold for 45 minutes. I got a call the next day saying that the order wouldn’t be delivered for five weeks. This entire experience resulted in me, a very angry customer, canceling my order all together. Prioritize customer service training.

Customer Service 20

Customer Service Customer Remedy Call-back 20

Hubspot Sales

JANUARY 4, 2024

In this article, experts from HubSpot, Belkins Agency, and more share powerful tactics they resort to stay upbeat. Poor customer experience HubSpot's research suggests that poor customer service can drive away potential sales. I’d also listen to my own sales calls. It's official: You’re in a slump.

Top of Funnel 104

Top of Funnel How To Hubspot Forecasting 104

Lessonly

OCTOBER 19, 2018

And the first time they really get to practice speaking about that new promotion, it’s on a phone call with a customer. We’ve modeled all of the different places that call center or contact center reps interact with prospects and customers and we’ve emulated them. Or, watch a demo of Lessonly today.

Customer Service 20

Customer Service Training Customer Promotion 20

Close.io

APRIL 10, 2020

In this post, we've pulled together some of the best sales articles from around the web, featuring some superb content on resume building, churn prevention, onboarding, and much more. Obviously you can't stop every customer from dropping you, but at the same time, you can't be hands off and complacent with cancellations either.

Hiring 95

Hiring Cancellation Churn Policies 95

Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone.

Customer Service 36

Customer Service Oracle Customer Airlines 36

Lead411

NOVEMBER 11, 2021

Here are some of the biggest concerns customers have when comparing Zoominfo to Lead411. Customer Service/Support. Pricing is usually the biggest concern most customers have when comparing Zoominfo to Lead411. Zoominfo provides intent through a white labeled third-party vendor called Bombora. Addressable Market.

Ideal Customer Profile 98

Ideal Customer Profile Intent Data Hiring Intent 98

Sales and Marketing Management

DECEMBER 17, 2018

From medical device sales to telco call centers, teams play a critical role in pre- and post-sales efforts, especially when getting the job done requires effective, high-speed interaction. By assembling teams that included the sales reps, sales engineers, customer service and invoicing specialists, the company beat their own aggressive goals.

Incentives 149

Incentives Incentive Compensation ROI 149

Lessonly

OCTOBER 4, 2018

Cellular joined Execs in the Know to share insights about what separates the best customer experience teams from the rest of pack. Max: Josh, this next one is the build stage, but I was going to go back to the challenges of building training. Check back next week to read the next part of the series, Learn. TRANSCRIPT.

Customer Service 20

Customer Service Training Customer Scale 20

Smooth Sale

AUGUST 31, 2022

When he is not working on his blog or writing articles for Husky Hamster, he enjoys cooking, hiking, and spending time outdoors. One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. Konrad Jasi?ski

Small Business 78

Small Business Small Business Hiring Discount 78

Lessonly

SEPTEMBER 20, 2018

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? Here at Lessonly, we’ve found that highest performing teams build their training on the same six pillars of what we call the Better Work Method.

Customer Service 22

Customer Service Training Customer Wireless 22

SBI Growth

AUGUST 2, 2013

This article outlines the elements necessary to repeat your successes. In addition to this article, when you participate you can access the Thought Leadership Guide. Understand the advantages of your customer service. Then back it up with your insights. SBI’s 7th annual research tour is under way.

Trends 306

Trends Face-to-face Buyer Follow-up 306

Zoominfo

DECEMBER 21, 2020

“The main value of [this] model is that it forces you to look closely at how you would perform in each market, one at a time, at the micro level,” Nataly Kelly, vice president of localization at HubSpot , wrote in the article. We’re bringing competition into the market ,” Mike Sievert, T-Mobile’s CEO, said during an earnings call in August.

Lead Rank 211

Lead Rank Company Apparel Lead Scoring 211

Pipeliner

JANUARY 26, 2020

In my last article , I declared that “customer focus” is too vague to measure and implement, but that “customer value focus” was the essence inside customer focus that you were unknowingly seeking. Customer service may be brought into the “team” as well, giving their input.

Lead Rank 85

Lead Rank Lead Scoring Ideal Customer Profile Face-to-face 85

No More Cold Calling

AUGUST 24, 2017

This lack of quota attainment is often due to lack of sales systems—such as a defined selling approach, on-boarding new salespeople, on-boarding new clients, account management, and customer service. and published by Fortune indicates that customers change suppliers 68 percent of the time because of employee indifference.

Hiring 214

Hiring Account SalesForce Quota 214

Selling Essentials RapidLearning Center

JULY 25, 2023

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

Customer 52

Customer Remedy Journal Retail 52

InsideSales.com

JUNE 11, 2020

Unhappy customers are more likely to go elsewhere for better service taking some of your revenue with them. Read these 14 ways to win back lost customers and make your business more profitable. In this article: Why Customer Loyalty is Important. 14 Ways to Win Back Lost Customers. CallMiner ).

Customer 58

Customer How To Loyalty Social Media 58

Hubspot Sales

MAY 24, 2023

A closing call is like the finish line of a marathon. It’s a call steeped in emotion for everybody involved. As a salesperson, you’ve invested a lot of time in your prospect by the time a closing call rolls around. The closing call is all about controlling the controllable. In this article: What is a closing call?

Closing 102

Closing Proposal Call-back Vendor 102

Lessonly

JULY 3, 2019

Call someone you love on your way into work. First days should make us fire on all cylinders and leave us excited to come back the next day. So, how do we focus on equipping new hires, specifically new customer service reps, with what they need in order to do great work? Wear something nice. Exhausting. Listen well.

Customer Service 20

Customer Service Software Software Customer 20

Smooth Sale

JULY 7, 2023

Today the experience was one going back a few decades. But on the way back with the same airline, the experiences were different, and the fee was considerable. After so many years, it is curious why the airport went back in time with older technology instead of the others. Upon realizing the extra traffic due to the U.S.

Airlines 78

Airlines Loyalty Travel Hiring 78

Crunchbase

APRIL 22, 2021

This article is part of the Crunchbase Community Contributor Series. Please note that the author is not employed by Crunchbase and the opinions expressed in this article do not necessarily reflect official views or opinions of Crunchbase, Inc. So how can businesses ensure customers are choosing their product instead of a competitor’s?

Competition 52

Competition How To Customer Service Consumer 52

The Sales Hunter

DECEMBER 2, 2011

Sales Articles. Sales Call Best Practices. At the end of each day, look back and congratulate yourself for the most significant thing you accomplished that day. Avoid them completely if possible, and if you are exposed to them, immediately seek out someone positive to move you back to a positive outlook. cold calling.

Motivation 275

Motivation Training Hiring Ideal Customer Profile 275