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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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Can Distributors Reduce Price to Attract Customers?

Distribution Pricing Journal

Understanding Price Reduction Discounting is a familiar tactic when trying to win large jobs in distribution. A distributor may decide to lower the price of their products or services making them appear to be a more affordable choice. The Reality of Pricing in Distribution You may be familiar with the concept of price elasticity.

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3 Times to Avoid Scripted Social Media

Zoominfo

From the time social media became a viable marketing channel, B2B companies have been looking for ways to automate social processes. Today we’re covering a topic that B2B marketers have disputed for years—scripted social media. Instead, we feel that—as with most marketing tactics—there’s a time and place for everything.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Distribution pricing managers are typically focused mainly on product and customer segmentation to drive more favorable pricing and profit. Yet, value-added services can be some of the most effective ways to improve pricing and brand perception for a distributor and shouldn’t go overlooked buy pricing managers.

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Building a Business with AI Content (video)

Pipeliner

Embracing AI in Content Creation: A Conversation with Cody Schneider We recently had the pleasure of hosting Cody Schneider , a Denver-based entrepreneur and digital marketer, on my show. Cody, who has a rich background in marketing automation and content production tools.

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Sales & Operations Planning: The C-Suite Dilemma

Sales and Marketing Management

Author: Alfred Baumbusch Over the past four decades, manufacturing, distribution and some service companies have invested management time and attention, consulting dollars and technology expense to properly balance supply commitments and realized demand. The results have been spotty at best.

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Will You Use Nine Proven Strategies for Building Your Small Business?

Smooth Sale

Attend networking events, join online forums, and connect with industry experts to help you better understand the current market and trends in your sector. Leverage Social Media: Via Unsplash Developing a strong presence on social media can help you reach more potential customers and get your message out to the world.