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Persona Ecosystem – High Impact Exercise to Dial-in your 2013 Marketing Plan

SBI Growth

Marketing leaders can gain a competitive advantage by executing a high value exercise Develop a Persona Ecosystem. For marketing leaders tasked with acquiring new customers this is the most valuable exercise you will perform all year. Perform this exercise and then test the Ecosystem for accuracy to the mid-market, and so on.

Exercises 310
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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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Customer Service Training for Dealing with Angry Customers

Lessonly

Dealing with angry customers is a huge part of being in the customer service world, and also a big part of most customer service training programs. Angry customers are a fact of life. If someone has an unsatisfactory customer service experience, it can lead to a cascading effect.

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The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing

Lessonly

Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common. Customer service can be so much better. Trader Joe’s.

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How to Enhance Customer Service Levels: Don’t Practice On Your Customers

Lessonly

When the idea of practice comes up, people generally think of musicians, athletes or Allen Iverson’s famous rant , but I challenge you to think about your customer service training programs. Customer service skills training is foundational to good customer service. AI was right: Practice isn’t the game.

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Best Sales Blogs: The Ultimate List of 55+ (Recently Updated!)

LeadFuze

We have prepared the roundup of the best sales blogs just for you! “ Blogging is to writing what extreme sports are to athletics: more free-form, more accident-prone, less formal, more alive. . These are the best sales blogs you need to be following to keep your sales blade sharp. G2 Crowd Sales Blog. Sales Hacker.

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Another Happy Customer: Your Guide to Virtual Customer Service Training

Lessonly

As the face of your businesses, your customer service reps are largely responsible for the quality of service offered to customers. Delivering great customer service has many contributing factors, but customer service training for employees lies at the heart of this challenge.