6 Easy Ways to Spot Toxic Customer Service
Pipeliner
DECEMBER 6, 2019
I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. Toxic behavior is expressed by negatives like “You can’t” or “Sorry but…” Healthful behavior, on the other hand, leads with “Of course”, “Yes” and “Sure, we can do that”.
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