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“Rearranging The Deck Chairs”

Partners in Excellence

There were the traditional silos of sales, marketing, customer service, and others. And within each of those silos were subsilos, for example, field sales, inside sales, SDR/BDR, sales ops, sales enablement, and so forth.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339
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How and Why You Should Transition from Field to Inside Sales

Hubspot Sales

Field sales has been dying for years. The modern salesperson still feels that the field is their rightful place of battle. And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. Why Inside Sales is Outpacing Field Sales.

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B2B Sales Trends for 2023

Janek Performance Group

As AI continues to evolve , many industries are adopting it to improve their products and services. There are many areas where AI falls short, but customer service is not one of them. AI can be highly beneficial in improving customer service. Companies are seeing an increase in customer service issues.

Trends 62
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Depend on Recurring Revenue? Here’s How to Contain Creation Costs

Braveheart Sales

This article is written with field sales teams in mind. However, if you run an inside sales team exclusively, don’t despair, you may still find a nugget or two of helpful information as well. An outside sales call costs $308, an inside sales call costs $50 [Source: PointClear]. Source: com].

Revenue 52
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The Five CX Strategies That Deepen Customer Relationships

Miller Heiman Group

Every company wants to deliver a great customer experience, but not every company has identified or implemented the customer experience strategies that enable them to follow through. What customer service best practices should your customer experience strategies include?

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2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”.