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5 CRM tricks to help you put a smile on your customers' faces

Close.io

Too often businesses use their CRM software simply to keep a record of their customer interactions, or to store their contact information. In this article, we will give you some concrete insights on going beyond the usual service standards to wow your customers and put a smile on their faces, using a few CRM hacks.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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How to Communicate Effectively with Customers: Best Practices

Cincom Smart Selling

How CCM Software Streamlines Communication Customer communication management (CCM) software is a centralized suite of tools to develop, manage, and optimize digital and print communications across channels. Businesses that wish to succeed in the modern economy understand the importance of superior customer communication.

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Marketing Tactics to Kick-Start Your Sales Skills

Sales and Marketing Management

Author: Jacob Dillon The marketing environment never sits in one place. As the digital era is here, every marketer and salesman must adapt to the most effective practices that bring the most results. Effective selling is impossible if the marketer/salesman fails to understand his target audience. Pay attention and apply!

Marketing 196
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5 Ways to Effectively Use Email Banner Communications

Sales and Marketing Management

Author: Cherryl Pressley The efficacy of email marketing is clear, with 73% of in-house marketers globally saying it provides their organizations strong ROI. But, while many teams are sending emails, they’re not all maximizing it as a marketing tool. In failing to do so, they’re leaving an opportunity on the table. .

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Coronavirus is Spurring Adoption of Digital Tools – Which are Here to Stay?

Zoominfo

Many industries, such as real estate and banking, are faced with critical bottlenecks that required in-person signatures. While electronic signature technology as a whole has grown, Docusign has increased their market share over the last three months. HR & Payroll Software.

Tools 179
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Business as (Un)usual: Best Practices for Salespeople Amidst COVID-19

Sales and Marketing Management

In the current climate, it’s a particularly peculiar time to be a salesperson; how can we pitch to customers who are most likely facing their own fair share of financial hardships? Here are best practices for securing sales while remaining sensitive to customer circumstances amidst crisis. Focus On Customer Relationships.

Loyalty 296