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4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

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Why Customer Loyalty Isn’t Always About More Choices

No More Cold Calling

Maybe it’s old-fashioned, but the phone works. The experts from Gartner also found that when sales and customer success representatives focus on exceeding customer expectations they end up creating confusion and unnecessary expenses for both parties along with wasted effort and time. Stop confusing your buyers.

Loyalty 249
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How Do You Create a Customer Service Training Program? Start With Authenticity.

Lessonly

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

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The Underrated Marketing Methods To Be Considering

Smooth Sale

Below you will see the sub-title ‘old fashioned approach’ for marketing and advertising. You don’t want to waste your customer’s time and get them to unsubscribe. The Old Fashioned Approach. Related Blog Stories: Are You Offering Your Customers the Best Service?? Improve Customer Service to Enjoy Business Growth.

Marketing 148
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3 Reasons Why Every Customer Service Team Needs an LMS Platform

Lessonly

At Lessonly, we’ve got front row seats to the intersection of humanity and technology in the customer service space. But recently, these three customer service statistics completely shocked us. 90% of customers consider an immediate response as important or very important when they have a customer service question. .

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Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common

Lessonly

What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past.

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How Important Is Brand Experience Today?

Smooth Sale

It means consistent messaging, branding, and customer service across all channels. Your customers should have the same positive experience regardless of which touchpoint they interact with. The best brand experiences are those that are effortless for customers. Feature your customer service via words, actions, and deeds.

Hiring 78