Remove service say-no-to-customers
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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . That asset is the customer. . . Why Employees Often Lack Customer Empathy .

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The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
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Are Small Business Owners Salespeople in Disguise?

Jeffrey Gitomer

When I say sales, I'm not just talking, "Hey, please buy my stuff." Sales is not just selling your product or service. Satisfying a disgruntled customer – You don't want a bad experience to cost you a customer, so you sell acceptable solutions. Customers have a special confidence in you. Payroll is due.

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8 of the Most Difficult Types of Prospects (& How to Deal With Them), According to Real Sales Leaders

Hubspot Sales

Let’s hear what they had to say. She says, “Prospects who are always too busy are some of the most frustrating to deal with. She says, “Prospects who are always too busy are some of the most frustrating to deal with. Welcome to " The Pipeline" — a weekly column from HubSpot, featuring actionable advice from real sales leaders.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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How to Negotiate Pricing With Today’s B2B Buyers

SalesFuel

SalesFuel’s research shows one-third of sellers say their price being “too high” is the top objection they hear from buyers. It’s common for sellers to have to negotiate pricing. Price objections have long been a challenge. But selling to today’s cost-conscious buyers requires a more focused approach. And his advice is backed by research.

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“Why I’m So Interested In Selling,” Carlos Hidalgo

Partners in Excellence

.” But he also goes further, talking about selling forces us to be students–constantly learning about our customers and our own organizations. I had a product and service to sell and it was my job to convince a customer that they needed this product and service and that they should buy from me.

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