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Navigating Complexity with Brandon Williams

criteria for success

He later became a commercial airline pilot and university professor. He’s now the founder of Lead T a c Leadership Development , where he provides training and coaching to leaders in all industries. Based in Atlanta, Brandon incorporates his fighter pilot training into leadership development. Subscribe to our blog !

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Should You Always Agree With Your Client?

MTD Sales Training

Herb Kelleher, the famous CEO of Southwest Airlines, states in his book ‘From Nuts!” MTD Sales Training | Sales Blog | Image courtesy of Big Stock Photo. appeared first on MTD Sales Training. In fact, Kjerulf states that sometimes they are just plain wrong ! that the customer is not always right. Happy Selling!

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Are You Missing The Sales Success Ingredient?

Smooth Sale

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

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Are Your Operations A Smooth Process for Your Clientele?

Smooth Sale

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Learn more to train teams and join the advocacy program.

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What the Sales World Can Learn from Marathon Participants

Understanding the Sales Force

Consider the length of time that a runner must train to prepare for running a 26.2-mile Someone training for a marathon should run up to 50 miles per week. If you’ve been reading my Blog for the past 8 years and 1,150 articles, then you have no doubt read that salespeople can be categorized into 3 groups. Why not everyone else?

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Responding to the Digital Sales Shift

Sales and Marketing Management

Scott McCartney, who covers air travel for The Wall Street Journal, worked with three airline industry analysts to determine the long-term impact of COVID-19 on business travel. Is it necessary to train sales reps on new skills? Your reps won’t use the tech tools they have if they aren’t properly trained on them.

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Stop The Sales Leadership World, I Need To Get Off!

Bernadette McClelland

We’ve seen United Airlines as front page news a while back because a staff member dragged a man screaming from his seat. Surprisingly, we saw Uber’s founder Travis Kalanick, dethroned off the back of a sole blog post from a junior employee in the company, because of his appalling behaviour.