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Excellent Customer Service Is Your Company’s Secret Weapon

Sell Integrity

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

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We Get Specialization Wrong!

Partners in Excellence

When I started selling, I had the responsibility for growing a very large banking account. I focused on understanding my customer, identifying opportunities to grow, and building our value with the customers. Some of them were specialists in banking and our banking solutions.

Banking 113
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Smarter Commerce Grows Sales and Customer Loyalty

Score More Sales

How many times have you called your bank or utility to ask a question and were transferred more than a few times? How to deal with all the many channels of communication and distribution. Customers demand a more personal and local experience. Smarter Commerce is long overdue. How shifting demographics demand shifting strategies.

Loyalty 201
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How Leading Financial Services Firms Use Miller Heiman Group to Bridge Service and Sales

Miller Heiman Group

Add razor-thin margins to the mix, and it’s clear why banks and other financial institutions are fighting to attract new customers and maintain relationships with their current customers. This first requires financial organizations to understand their customers’ journey.

Groups 64
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7 Tips for Hacking Sales Enablement to Drive Readiness in a New Era

Mindtickle

For the foreseeable future, leads no longer come in via live events, sales kickoffs are experienced through a screen, bootcamps and on-boarding new talent take place over video, and training and coaching are done virtually. Engage with the customer in the context of the new world. Master the all-important virtual meeting.

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The Best Time To Use Call Center Training Software

Lessonly

Bureau of Labor Statistics predicts that call center jobs will increase over the next eight years as businesses add customer service reps and agents to business support centers, which include telephone call centers. This is where a robust, comprehensive training software platform is indispensable to call center training techniques.

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Do You Use These Four Tips To Grow Your Business?

Smooth Sale

You may provide necessary and attention-grabbing messaging through various television, radio, print, online, and social media channels. Adding new products or services allows you to reach new markets and attract new customers. Finally, merchant accounts are bank accounts that may hold funds from credit and debit card transactions.

Hiring 78