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Rethinking the Value of Customer Service

SugarCRM

For so long, marketing and sales were considered the driving wheels for company growth since they generate leads and close deals. Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. If a customer registers a complaint, it’s not the end of the world.

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10 Reasons We Are Seeing More Unicorn Companies Than Ever Before

Gong.io

Unicorns, which are new companies valued at $1 billion or higher, were so named because of their rarity. Software as a service (SaaS) companies, which represent more than a third of all unicorns , lead the trend. Why are we seeing so many more unicorns — and why are so many of them SaaS companies?

Company 62
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HubSpot is too expensive: Saving money on software without losing features

Nutshell

HubSpot has 3,387 employees, earns 675 million in annual revenue , and the only company that threatens it is Salesforce. Full disclosure: HubSpot is a solid product that serves many (large) companies very well. It is not a bad solution for companies who can afford it. Service Hub. What is HubSpot and why do people use it?

Hubspot 126
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Automated Customer Correspondence

Cincom Smart Selling

The solution lies in customer communication management (CCM) software that automates and streamlines correspondence at an enterprise scale. Our Eloquence solution makes correspondence easy for staff while giving customers tailored, on-time messaging that drives satisfaction, loyalty, and advocacy.

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20 Best Live Chat Software Platforms for Multiple Uses in 2022

LeadFuze

In a crowded marketplace, it can be difficult to find the best live chat software for your website. A store owner has the opportunity to speak with customers who come in on a daily basis. There are a number of live chat tools that help you track visitors and what they do on your site such as live chat software for your website.

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13 best invoicing software to facilitate your payment process in 2022

PandaDoc

And that is why invoicing software has proven to be one of the most useful innovations of the 21st century. But with all the options out there, how do you know which invoicing software is best suited to your business needs? Best invoicing software. What are the best options for invoicing software? FreshBooks. Zoho Books.

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How Customer Service Reps Become Leaders with Learning Management System Software

Lessonly

Think about your customer service interactions over the past year. Maybe you talked to a call center agent from your bank after too many failed password attempts. We’re humans and customers. We’re humans and customers. Did you chat online with someone about a new data plan for your phone? We’re needy.