Smooth Sale

FEBRUARY 15, 2024

Still, it doesn’t need to be if your business fights back. With that in mind, our collaborative blog offers suggestions on How to Move Past Bad Press to Enjoy the Good. Move Past Bad Press to Enjoy the Good Engage a PR Firm Sometimes, you need to call in the big guns. Bouncing back from the bad press is no small feat.

How To 116

How To Social Media Webinar Metrics Media 116

Lessonly

DECEMBER 21, 2020

Calls from customers are flooding your call center, dying to get their hands on the new iPhone bundle, or find a Playstation 5 for their son, or struggling to get their hands on a Tickle Me Elmo. Angry customers are a fact of life. You can also take this time to position you and the customer on the same team!

Customer Service 26

Customer Service Customer Training Exercises 26

The Sales Hunter

NOVEMBER 25, 2013

When giving your phone number, do it slowly and distinctly, regardless of whether you expect the person to return the call or not. Make the call while you’re standing in the middle of a wind tunnel or highway. State how you will call them back in a couple of minutes. ” Sales Motivation Blog.

Call-back 263

Call-back Consultative Selling Selling Skills Customer Service 263

Jeffrey Gitomer

MAY 27, 2011

Or did you continue to encourage – continue to cheer them on until they finally took those first steps – and then celebrate with hugs, kisses, photographs, and phone call to anyone or everyone who would listen? When someone’s down, you may have the words they need to hear to get back up. Get Sales Blog Updates.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? Our Blog Is A Winner! TOP 50 SALES BLOGS. Request a Call Back. Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010. Recent Posts.

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Lessonly

AUGUST 10, 2020

Wondering how to build a customer service team remotely? I’m going to preface this post by saying that I’ve never written a blog post before. 1) Remarkable customer service skills onboarding and ongoing training. Customer service skills are woven into the curriculum whenever possible. On an island?

Customer Service 26

Customer Service Customer Guidelines Call-back 26

The Sales Hunter

APRIL 30, 2013

Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill. Use the call to help identify another need with which you might be able to help them, either now or in the future.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

The Sales Hunter

JULY 18, 2013

When we take a step back and honestly assess our process, there is not one of us who could say we have not done at least one of the six on a recent sales call. ” Sales Motivation Blog. The real question we need to ask is, “How many more sales could I close if I didn’t do any of the six?”

Cold Calling 241

Cold Calling Customer Service Consultative Selling Selling Skills 241

The Sales Hunter

JUNE 18, 2013

I always feel if my competition wants to slack off during the summer, I am more than happy to pick up their customers. While some salespeople do cut back during the summer, it also can be the customers who start canceling appointments. Here are a four ways to prevent sales call cancellations in the summer: 1.

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Cancellation Cold Calling Call-back Consultative Selling 230

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. We believe customer loyalty is born from a good customer service experience.

Customer Service 26

Customer Service Training Customer Loyalty 26

The Sales Hunter

OCTOBER 7, 2013

Customers aren’t looking to do business with negative people. Make the tough call now. Putting off the tough call is one of the worst things anyone can do, because all it does is eat away at you and suck energy that should be used to go after building the business. ” Sales Motivation Blog.

Motivation 258

Motivation Call-back Customer Service Energy 258

The Sales Hunter

SEPTEMBER 20, 2013

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. Sooner you make the calls, the better. Objective of the calls is three-fold. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer.

Sales Management 202

Sales Management Cold Calling Closing Consultative Selling 202

Jeffrey Gitomer

APRIL 16, 2013

real world connection strategies to eliminate cold calling. Visit existing customers. You’ll have the potential to gain fifty “cold call” connections each time you speak. Contact current customers who aren’t using 100% of your product line. You have gold in your own back yard. No cold call needed.

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

The Sales Hunter

JUNE 25, 2013

Salespeople who are trying to build their self-esteem off their customers shouldn’t be in sales. They should be back in middle school where they belong. The customer doesn’t have to talk because you the salesperson is doing all the talking. Nothing like ignoring what the customer has to say.

Customer 253

Customer Customer Service Motivation Selling Skills 253

Anthony Iannarino

AUGUST 5, 2020

You are just starting to make your prospecting calls when one of your existing clients calls you. You want to help them with whatever they need, so you answer their call only to find out they have a problem and ask you to help. You call your operations team to let them know your client needs help. Do you answer the phone?

Prospecting 118

Prospecting Cold Calling Call-back eBook 118

The Sales Hunter

FEBRUARY 18, 2014

Take a step back and think through each element of your sales presentation and ask yourself, “Does everything reflect and demonstrate confidence?” ” Sales Motivation Blog. Blog Closing a Sale Cold-Calling Customer Service leadership pricing Professional Selling Skills Sales Motivation sales motivation'

Cold Calling 229

Cold Calling Motivation Discount Selling Skills 229

The Sales Hunter

SEPTEMBER 3, 2013

The beautiful thing to them is when tomorrow comes, they don’t remember where they left off the day before, so they go back to preparing to prospect. ” Sales Motivation Blog. Before they know it, the day is done and they merely decide to wait until tomorrow to begin prospecting. In yourself?

Discount 238

Discount Cold Calling Consultative Selling Follow-up 238

The Sales Hunter

SEPTEMBER 24, 2013

Discussions between the sales manager and the salesperson before the sales call need to be focused on matching the offering to the needs of the customer and how to ensure the customer understands. ” Sales Motivation Blog. Are you making it too easy for your sales team to rely upon discounting?

Sales Management 217

Sales Management Discount Face-to-face Consultative Selling 217

The Sales Hunter

NOVEMBER 5, 2013

Regardless of how you felt your last sales call went, there are a few things your customer just called me about and asked me to share with you. The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. Please return my phone call.

Customer 240

Customer Call-back ACT Selling Skills 240

The Sales Hunter

SEPTEMBER 24, 2012

However, I will say it’s okay to fail on a sales call. Look at things this way: If you were to win on every sales call, shouldn’t that tell you you’re not asking for enough in one way or another? The beauty in failing on a sales call is what you learn from it. ” Sales Motivation Blog.

Customer Service 184

Customer Service Call-back Compensation Motivation 184

Smooth Sale

DECEMBER 14, 2023

My Story Sales Depend Upon Customer Care Excellence As a former salesperson, I would ask each new prospective client how they prefer to work with their sales representatives and what standout qualities they seek from the salesperson and the company itself. My question set my prospects back on their heels in complete surprise.

Customer 78

Customer Policies Loyalty Call-back 78

The Sales Hunter

DECEMBER 20, 2012

There should be a law against salespeople calling themselves a salesperson when they’re anything but a salesperson. I’ve been holding back but here it goes. You can’t eat excuses and if you think business is just going to fall into your lap, then go ahead and plan on moving into customer service.

Sports 195

Sports Customer Service Call-back Motivation 195

Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone.

Customer Service 36

Customer Service Oracle Customer Airlines 36

Score More Sales

DECEMBER 2, 2013

No return calls on voice mail messages? Here are some suggestions to help you get your messaging groove back: Start from scratch. We’re helping them solve customer service issues faster with higher satisfaction rates. . Sometimes in sales you just need to start over with your messaging. You need a message makeover.

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

Zoominfo

MARCH 27, 2018

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Customer Engagement Challenges.

Customer 196

Customer Consumer Channels Customer Service 196

Selling Essentials RapidLearning Center

JULY 25, 2023

The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”

Customer 52

Customer Remedy Journal Retail 52

Jeffrey Gitomer

AUGUST 10, 2011

Offer to call back or come back in a few days? Meanwhile you’re pissed off, you’re off balance, and about to make a bad choice – PLUS you’re mentally blaming the customer for his indecisiveness. Get Sales Blog Updates. Customer Loyalty. I need to think it over for a few days.”

Hiring 297

Hiring Training Social Media Loyalty 297

The Sales Hunter

DECEMBER 2, 2011

Sales Call Best Practices. At the end of each day, look back and congratulate yourself for the most significant thing you accomplished that day. Avoid them completely if possible, and if you are exposed to them, immediately seek out someone positive to move you back to a positive outlook. ” Sales Motivation Blog.

Motivation 275

Motivation Training Hiring Ideal Customer Profile 275

Smooth Sale

AUGUST 31, 2022

NOTE: Konrad Jasinski provides today’s guest blog, ‘Five ways to increase sales for your small business.’ When he is not working on his blog or writing articles for Husky Hamster, he enjoys cooking, hiking, and spending time outdoors. Providing outstanding customer service has become a key differentiator in recent years.

Small Business 78

Small Business Small Business Hiring Discount 78

Partners in Excellence

APRIL 2, 2022

We start with discovery calls to each of the buyers, trying to understand their issues. Then once we understand what they are looking for, we loop back through each of them, discussing how we help them achieve their goals, and we may cycle through again, dealing with questions, objections, helping each person make a decision.

Groups 126

Groups Call-back B2C Objections 126

Vengreso

JULY 5, 2023

Transition from Traditional to Modern Selling Methods Gone are the days of face-to-face sales and cold calling. It’s all about connecting with customers online. Video calls and emails became the new norm. Say goodbye to cold calling and hello to #socialmedia networking. It’s a whole new ballgame.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

Jeffrey Gitomer

OCTOBER 19, 2011

It remains an enigma to me that more salespeople don’t use it to replace the cold call (which ain’t no fun). Categorize them on the back of their card as soon as you get it. (A. Write it on the back of their card as soon as you finish the conversation.). Get Sales Blog Updates. Customer Loyalty.

Networking 314

Networking Hiring Prospecting Social Media 314

Smooth Sale

APRIL 11, 2022

Note: Our Collaborative Blog offers insights on ‘The Four Professional Services Every Business Needs for Success.’. This blog post will discuss four professional services every business needs for success. Customer Service. Call Center Services. Helped many to secure the job they desired.

Outsourcing Services 78

Outsourcing Services Hiring Social Media Engineering 78

Jeffrey Gitomer

AUGUST 31, 2011

“What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. EPILOG: Follow up with a personal call and a personal note of thanks. Get Sales Blog Updates. Customer Loyalty.

Hiring 318

Hiring Customer Social Media Loyalty 318

Hubspot Sales

JUNE 6, 2022

Sales reps run into trouble when they try to go into a call totally cold. You don't necessarily have to be too ham-handed and direct about everything you saw on their feed on your call — but it helps to be able to speak to their interests a bit. Various Blogs. The Company’s Twitter Account.

Research 127

Research Prospecting Face-to-face Twitter 127

The Sales Hunter

FEBRUARY 19, 2013

Regardless of how bad the sales call might be going, you should never leave a sales call without closing on something. Too many times when a call is not going good, it becomes too easy for the salesperson to think there is nothing else they can do. That’s the worst perception a salesperson can have.

Closing 230

Closing Call-back Follow-up Motivation 230

Anthony Iannarino

NOVEMBER 22, 2019

There was a time when customer service centers tried to reduce the time their agents spent on the phone when their customers called for help. The thinking was that the more time the agent spent with the customer, the more expensive the call. Caring Takes Time and Effort.

Competition 133

Competition Call-back Guarantee Proposal 133