Pipeliner

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Unleash the Power of Content Marketing

Pipeliner

Martin highlighted the importance of actively listening to customer feedback. Engaging with your sales and customer service teams and conducting market research. This story highlights the importance of staying committed to your content strategy and utilizing the right channels to reach your target audience.

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The Interplay Between Employee Satisfaction and Business Success

Pipeliner

It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance. Beyond recognition, fostering open communication channels encourages feedback and dialogue, making employees feel heard and involved in decision-making processes.

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5 Ways to Use Videos for Marketing on Social Media

Pipeliner

Use videos as customer service channels. You can develop videos that equally depict advertising and customer service. Try to answer the questions of prospective customers. Hence, you don’t require much refined or polished content, just be unusual at times and show the unique face of your brand or product.

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Building a Business with AI Content (video)

Pipeliner

Cody suggested repurposing long-form content into bite-sized pieces for different channels like Twitter, YouTube shorts, and LinkedIn. He explained how AI can bridge the communication gap and enable these employees to provide customer service and sales support seamlessly.

Video 52
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8 Important Marketing Trends Ecommerce Sites Need to Understand in 2023

Pipeliner

Offer Real-Time Support Customers expect immediate assistance and want to reach customer service through the channel of their choice. In fact, over half of shoppers say it’s important to connect easily with customer service via their preferred method.

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How to Use Chatbots to Improve Sales Automation

Pipeliner

From keeping track of customers to generating marketing content to communicating with clients, technology is starting to free up human employees for other tasks. Chatbots are now widely used as both customer service and sales automation channels. Moreover, chatbots are increasingly being used to automate sales processes.