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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Or that company who never stops cold-calling you? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. You follow up on that call when you didn’t need to.

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My Latest on Using Email to Book New Meetings

Understanding the Sales Force

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. I get around 600 of these shitty emails each month and two cold calls.

Meeting 197
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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

In B2B sales and marketing, companies employ various strategies to drive growth and expand their client base. 76% percent of BDRs report to sales over marketing. 76% percent of BDRs report to sales over marketing. BDRs typically make 17 attempts per contact (distributed between social media, phone calls, and emails).

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Why Customer Loyalty Isn’t Always About More Choices

No More Cold Calling

I wasn’t cold calling , I was calling a referral—who, by the way, had no contact information on his email signature. Customers get equally frustrated when the buying process becomes ridiculously complex, and they can’t get answers to their questions. I was so frustrated. Maybe it’s old-fashioned, but the phone works.

Loyalty 249
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Why Curiosity Is Critical for Sales Success

No More Cold Calling

They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. The post Why Curiosity Is Critical for Sales Success appeared first on No More Cold Calling. It’s also key for sales success. These top reps aren’t lone rangers.

Google 299
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Sales is Storytelling. Marketing is Storytelling. Business is Storytelling.

Sales and Marketing Management

Stop selling products or services and start selling stories. Managers of sales and marketing teams are charged with coaching up individual team members, enhancing their skill sets and improving overall team performance. Get them proficient with more marketing technologies? But where to begin? Hone their creativity or intuition?

Marketing 226