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The Shape of Exceptional Customer Service

Carew International

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customer service function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.

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Learning the Benefits of Virtual Training

Sell Integrity

At Integrity, we’ve had several company-wide video meetings over the past week. The energy was palpable. For these meetings, we use Zoom. Zoom enables meetings of either one-to-one or up to 100 people with seamless functionality like video or screensharing, recording, breakout rooms, chat, and polls. Togetherness.

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5 Retention Strategies That Don’t Work Without Killer Customer Service Skills

Lessonly

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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Critical Investments: Fun Ways to Spruce Up Your Business

Smooth Sale

While keeping an eye on the bottom line is crucial, countless untapped avenues can inject your business with that much-needed energy. It doesn’t mean jumping on every tech trend but strategically investing in tools that can streamline processes, improve customer service, and enhance efficiency.

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PODCAST 173: Training Leaders Create Leaders with Keith Daw

Sales Hacker Training

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

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The Best 10 Conversational AI for Sales

Hubspot Sales

ChatSpot speeds up a process for proficient users, and for new team members, HubSpot training and onboarding processes are shortened because ChatSpot can do so much with a straightforward request. Since you’re taking some work off the team’s plate, they will approach the tasks that need them with more energy and enthusiasm.

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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

In a world where what matters most to customers is the emotional impact of their interactions with front-line employees, authentic emotional connections are essential. Faking it till you make it is a recipe for subpar customer experience. Customer service reps often don’t feel an emotion that matches how their customers feel.

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