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Want to Make a Lasting First Impression? Customer Service Training is the Solution

Lessonly

Why is customer service training important? Training is important because your employees are part of the lasting first impression of your brand and business. You see, customer service is key to engaging customers and finding solutions. But where does loyalty come from? Great question.

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

In addition, BDRs relay customer feedback and market trends to internal teams. Thus, they facilitate continuous improvement in product development, marketing strategies, and customer service initiatives. These include sales techniques, product training, and communication skills. 85% percent focus on outbound activities.

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How to Build an Effective Sales Training Program

Highspot

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

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How to Build an Effective Sales Training Program

Highspot

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

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Customer Service Training: Why Practice is Essential

Lessonly

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. A lot of times, contact centers need somebody to learn how to speak to a new promotion. The post Customer Service Training: Why Practice is Essential appeared first on Lessonly.

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Revolutionizing SaaS Sales Training: A Success Journey

Vengreso

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. Vengreso's transformation from sales training firm to influential SaaS enterprise is a testament to business evolution. The result?

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Retention Red Flags: How To Tell A Customer Won’t Renew

Zoominfo

While you may think it’s up to the Account Manager (AM) to handle renewals, Customer Service Managers (CSMs) play a massive part in whether or not a customer will churn. ZoomInfo CSM Sam Basile gave us some insight into some of the red flags that sales professionals and customer service managers should be on the lookout for: 1.

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